iOS 17 / PadOS 17 / Mail : no longer remembers previously-used move-to folders

Well it seemed fixed on my iPhone 14 Pro Max for a while after the update but now seems to not be working again. The move-to suggestion is always the “Important” folder. I dislike the “Important “ folder anyway because all incoming mail is marked as “Important “ therefore using up space. My iPad , even with all updates, still doesn’t remember previously-used, move-to folders. I really hope someone can figure out how to fix this problem once and for all.

I have something similar. I have a Google email account and the Apple Mail app never remembers the previously used folders. It always brings up Important and move. But, never to a previously used folder. My Apple and Yahoo accounts work the way you expect.

Yes!

Prior to the last update, the “suggested folder” feature had stopped working altogether.

It now works but it quite often suggests “Important” regardless of how many times I have filed the same emails in a particular folder.

Another significant bug that has existed for quite some time.

Apple, please fix!

I am not sure how much Apple can do about the “Important” labeling. As I understand it, GMail’s approach to sorting messages is a non-standard interpretation of the IMAP (mailbox access) standard. Instead of “moving” messages into folders (as IMAP was conceived), GMail allows tagging messages with labels. This means messages can appear in multiple “folders” as interpreted via an IMAP lens, but that might also be confusing the mechanism Apple uses for making filing suggestions.

Just this week I finally got a few GMail messages that Mail.app used to suggest filing under “Important” with a new and different suggestion that matched how I file them. I think persistence will eventually pay off, but it has taken a very long time (several months of consistent filing) to get this new association to work out. I hope this helps.

The “Important” folder is created by Gmail and can’t be deleted.

I tried to do it logging in a web browser but is something from google system.

What I do is to create a folder or folders within iCloud where I want to move Gmail emails.

I move them from “All inboxes” into the folder I designated and sure it remembers the folder (but within iCloud)

It will always keep a copy of the mail in “Important” within Gmail. There is nothing Apple can do about it being a third party system.

I had the problem until I updated to iOS 17.1.2 around the beginning of November.

iOS 17.1.2 and the one before (I forgot the version) fixed the problem . People need to post the version of iOS and which iPhone they are using. E.g., iOS 17.1.2 and iPhone 13 (pro, plus, etc).

This issue appears again in ios 17.4. Zilllions of subfolders on the DCIM/Internal storage ranging from "202403_a" upto "202403_z" and then starting at "202403aa". Total chaos ... can't find anything what I need to find based on date/time. Currently at "202403da" ... where does it end .. two weeks after release of this reappearing bug. Does this menace wants us to stop taking pictures, stop receiving social media images of videos or worse ... swap our phones for samsung trash with google spywear?

[Edited by Moderator]

Perhaps this is why I found 29,642 old emails shoved into archives archives. I couldn’t identify the platform that sent them, Nor can I figure out what triggered a reason to save it there. Danielle, anyone else find that problem or know how to stop it.

Yes. I have been dealing with this for years now. I was in touch with a support guy at Apple over a period of months who was trying to help. At one point, he downloaded code from my laptop to have the software engineering department look at; and then he ghosted me. I've spoken to two other support people who cheerfully promise to get on the issue—I never heard back from them. Users online have proposed workarounds, but I don't want a workaround—I want the functionality I had back. The curious part is that this works fine on my iPhone (iOS), and it partially works on two university email accounts on my laptop (OS). But even in the latter two scenarios, it gets folders mixed up, or fails to update when I have a new folder for "Admin 2024" instead of "Admin 2023." When you have more than a dozen folders where you need to retain emails, it's a pain, literally (for those of us with carpal tunnel syndrome), to have to drag to a folder name. Meanwhile, Apple is full throttle on developing more emojis and software that allows you to create your own emojis, like that is a serious need.

17.0.1 out and no change.

Thank you for the update. At this point, I’ve completely lost control of my email. My inbox is chaos. Can’t spend as much time filing email as it takes now.

Yes, I have the same problem in iOS 17.01 and 17.02. Please fix this as this is one of the features that really helps when you have a lot of saved mail folders.

I have no idea how they could let the situation slip by and not have it corrected immediately. Come on Apple, fix the problem iOS 17 created 😡

What do you mean it's specific to iPhone 15? I have a 13 running 17.0.2 and its happening on my phone as well!