iOS 17 / PadOS 17 / Mail : no longer remembers previously-used move-to folders

Up until iOS 17, my iPhone and my iPad would remember folders of frequently-moved messages from a known sender. Swipe right on a message and you’d see a folder suggested that was commonly used for that sender.


As of iOS 17, Mail no longer seems to remember previously-used folders, forcing me to navigate through all my folders to find the folder I want to move the message into. Every time.


Seems an unlikely feature to lose. I reported the issue via the Feedback app when I was using the beta, but now that I’m using the production versions I still have the bug but no direct way to further report it.


PS: any idea why Mail is missing from the Applications and Services menu when categorizing this message? All the other apps are there.

iPad Pro, iPadOS 17

Posted on Sep 20, 2023 1:10 PM

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Question marked as Top-ranking reply

Posted on Nov 1, 2023 3:32 PM

I’ve only had my iPhone 15 pro for about 3 weeks. I was having the problem with the Apple Mail app not remembering ‘previously used folders’ to move mail into. Yesterday, I saw where an upgrade to iOS 17.1 fix someone else’s problem. I upgraded from 17.02 to 17.1 last night. Apple’s mail app is now working as before.

172 replies

Oct 2, 2023 10:08 AM in response to roy2025

Thank you for the suggestion to engage with support ! I will do so …


If this was intentional on the part of Apple … I totally agree that it is a catastrophic improvement. It’s a little thing in the grand scheme of things but it is something I’ve found helpful for many years. I am a heavy email user that typically does my first email scan in the mornings … now it easily doubled the time required time to sort into the appropriate history, priority, follow up and action folders. Each email has to be touched, click move to, search for appropriate folder, etc …. Very very painful.


My thanks to all who are pushing to get this fixed. By the way … this is the very first time I’ve ever used this forum :-)

Oct 2, 2023 10:30 AM in response to emilio-lizardo

Yes me too! It’s very annoying. I’m getting RSI from all the scrolling through folders to find the one I want to save the email in!!

I have an iPhone 14 pro on IOS 17.0.2.

Come on Apple. Get this sorted. It’s a retrograde upgrade!

I also hate the iOS contacts format - grey & miserable- or black! How I hate Black!!! & the photo facial recognition thumbnail now only shows initials of each contact instead of picture of the person!!


These awful changes are not progress & are getting very depressing!!

Oct 7, 2023 10:32 AM in response to HJS880

I’m running Sonoma on my mac and it works just fine. No discontinuity from previous versions. Right click on a message and the suggested destination appears between Archive and Move To. It does take training for a new sender/folder association, usually 3-4 messages and you’re good.


So I have no idea what you’re seeing — but you should really move this into the MacOS group if you want to get people to address it.

Oct 22, 2023 7:33 PM in response to Bleu_Frog

I understand that the purpose of these forums is to point out problems Apple users we are experiencing and hearing about solutions to said issue, not just a long list of the same complaint.


I have put a couple complaints with senior staff as suggested by another user about non harmful posts being deleted that could give light to desperate users …

or better please we’d like to hear about from staff of what Apple is doing to fix this issue.

Please Apple c’mon


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iOS 17 / PadOS 17 / Mail : no longer remembers previously-used move-to folders

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