Can't get photos from iPhone (iOS 17) to Mac (Ventura 13.5.2)

My phone's photos are transferred to MacOS' Photos App, but since the last updates I can't get Photos to bring them.


It either stays on "Please unlock iPhone" or if I unlock, `Preparing to import from "iPhone"`.


I left it there for an hour or so.


There's no iCloud Sync, it's offline.

Yes, I rebooted both.

Yes, I tried to update everything again.

iPhone 7 Plus

Posted on Sep 20, 2023 1:42 PM

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Posted on Dec 26, 2023 4:35 PM

I found a fix which has worked for my iMac Pro & MacBook Pro after updating to IOS 17.2 the new default settings in the photos app under settings for transfer to your Mac or PC sets to automatic which seems to not work & throw systems into an endless loop .you need to reset it to keep Orginal format restart both phone & Mac & after a few minutes it works mind you I have about 80 gigs of photos & videos on phone so that may be the minute delay. I switched back to automatic & once again death loop. See below I informed apple support also As I was working with tech but they did not have an answer when I contacted them. but said they had a team working on this known issue . PS IOs 17.21 did not fix this issue for me as some others indicated

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Can't get photos from iPhone (iOS 17) to Mac (Ventura 13.5.2)

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