iPhone call history shared between devices after iOS 17 Update

@Casper1111 Please search online for “call logs on two phones ios17” and explain what you did in that forum. I’d love to post the link but someone seems dead set against this solution being found. I have no idea why your solution would be delete if it doesn’t violate community rules.

Yes, please tell us. I set up a 2nd ID thinking that would fix my woes. Reset phone #2 and while it works, the amount of things that now don't work as I need them too - is staggering. I am going to restore back to when it was using one ID. Since you found a way to fix this - please ignore the many on this thread and help those who agree with you! Unfortunately, there is no way to IM in Apple Community.

The only way to stop this by turning off iCloud Drive in both the iPhones

in older iOS even if iCloud Drive was off for one iPhone, calls were not merging but now after turning off in both iPhones merging stopped

Unfortunately I tried this. Not working for me.

I used to close icloud drive on one of my devices on ios 14 15 16. But not working on ios17.

icloud drive is necessary. I dont want to close it. I have save files on icloud.

apple should give the customer the option to close syncing.

I have been sending feedbacks since ios 14.

iCloud is not the issue. I have it disabled on both phones. No web access either. I have NEVER used iCloud on my phone - so my phones don't sync anything between each other (or to iCloud). I use iTunes and backup my phones weekly.

I have read (not here) that handoff and facetime can cause this. Again, I have both disabled (always have on facetime). It is a function of iOS17 and unless Caper1111 decides to share the solution - I guess we live with it until Apple addresses it. Somewhere in this thread - someone said they talked to tech and it is a fix in a future update (if we believe Apple Tech Support).

Is very annoying as I use both devices with the Sam Apple ID. The one personal and the other is work. I use my AirPods on both device. The works great as I have 1 Apple ID. Also my Apple Music works on both my device. I’monly one person so not a family. And a family account will solve the issue I would have to pay an additional fee to listen on both devices. And my AirPods will still not work on both devices. People use multiple phones for a reason so it is very annoying seeing a missed call in my work phone and it was personal. As my workphone does not show my private contacts. In the past I would have returned the call. Now I first have to figure out if it is personal or business and which phone to use to return the call. It would be helpful if we can choose to sync or not.

While it was clear in the update that it was only for iPhone 15 - iOS17.02 installed on both my phones over night - I think it might have fixed the issue.

Yesterday evening - I put my 2nd phone back on the single Apple ID. Got everything working correctly again - except the shared call log issue. Within an hour, all the saved voice mails from phone 1 appeared on phone 2.

Overnight, iOS17.02 installed on both phones. Now the saved voice mails are GONE from phone 2 but still exist on phone 1. YEAH!!!! While not a true test, 3 phone calls on phone 1 do not show on phone 2 today. Maybe I need to say "yet", but they were showing up within minutes and it has been 2+ hours. I have hope!!!

I didn’t notice there was another new update till your post.

I am not liking the wording of the update but your experience with it seems positive. It’s avoiding the step of the sync step on my work phone that prevented my call logs from syncing.

While I cannot prove this - except to suggest trying! If 17.0.2 isn't why my phone stopped syncing. The ONLY thing I did yesterday after I restored phone 2 from backup - was once restored, I went to iCloud from my computer and DELETED EVERYTHING that was out there. Contacts from phone 1 - everything that got out there along the way. Then I went to both phones and disabled web access.

I did that before the update - and have all the syncing off on my phones (but that was done long before 17 came along). PERHAPS deleting everything helped. Doesn't make sense that it would - for me I don't use iCloud anyway so deleting made sense. I didn't do it hoping it would fix things. I was just surprised to see my informaotn out there when I "thought" I never synced.

Looks like you post wasn't deleted this time!

Thanks Caper for the how to! I think I accidentally did that last night. Since I set up a new ID at Apple for work and logged in with that (DISASTER) when I logged back in using my shared ID, I do turn off so many things! I have the red dot - but I have always had the red dot. In addition to not allowing things that are stored/shared with apple (and google for that matter) - I don't have a password on my phone. Don't want one. So I have a red dot on my work phone because it needs my personal phone's password to "sync". It is a circle - but the red dot does not bother me in the least. Settings live on a third app page (apps that I rarely use for work).

I appreciate your sharing how you fixed it - and now I know I accidentally fixed mine!! Let's see how long before your post is removed like the others. Odd really!!!

Caper1111 wrote:

This I also agree with, my wife and I have two separate ID’s.

I have submitted my feedback, but no response.

Apple doesn't respond to messages they receive via the feedback link. But they will read it and the more who provide feedback, it will be noticed.

Hello, Caper1111,

Is it a way that I can make the prompt /red dot appear in settings? I have tried 4-5 times, but it just syncs, it never says that something is wrong. It only prompts me to merge Safari and I choose "Don't merge". I have even logged off on both phones, removed one from account manually, hard reset, reset network settings, nothing seems to summon the prompt...

I have also deselected everything and icloud drive is off on both.

Thank you.

It’s sounds like you are either allowing the sync to finish at the end of the login. It will ask you to sync, it’s in the settings, or both phones are possibly using the latest IOS update. As I mentioned, I only performed the log out on my company phone, and I did not update it to the latest IOS version either, Only my personal phone is updated to the latest IOS. My Call logs are not syncing, my work phone is for work, it just sits on the counter when I am Off shift and I do not use it.

If these are two personal phones, just make two separate ID’s.

After about a week and a half on and off with support, multiple calls, remote connections to both iPhones, logs collection from both, many reboots/resets/workarounds etc. they gave me a final answer today: they cannot solve it, so I must create another Apple ID if I want call log separation…on my personal devices…

it is baffling that in 2023 this is happening. They allow all others to be unsynced (notes, reminders, contacts, messages, keychain, health - you name it) - but not call logs. Trying to understand the “logic” of this.

😐

What I believe is happening is as follows. As you might know, from iOS 17, turning off iCloud Drive no longer impacts 3rd party apps that use CloudKit syncing. Further on, I think that call logs (which I’m assuming were a part of iCloud drive sync - because disabling it stopped the syncing) were also moved outside iCloud drive, together with the other apps - so it can now sync regardless of the iCloud Drive state.

But unfortunately, we don’t get a switch to turn the sync off for them (the “Phone” you see in “Apps that use iCloud” is just for voicemail sync between devices, as someone discovered, so not for actual calls log).