iPhone call history shared between devices after iOS 17 Update

That is true that would solve things temporarily but once you need to download a new app or would like to purchase music for example, then you would have to sign back in and the problem would reoccur.

I just got off the phone with Apple tech-support. Yes things are working correctly. Any and all devices with the same Apple ID/iCloud account will have all phone logs and voicemails merged. Tech told me that you should only be able to answer phone calls on the soul device though.

Tech confirm that it is due to the upgrade in the iOS 17. Things are working correctly and this is how it should’ve worked from the beginning. But Apple made a loophole where if you turned off phone in iCloud then it would not merge this information.

Yes for people wondering, I do have everything set correctly. I have call forwarding off I have handoff shut off. I have phone toggle off on iCloud. I have phones set to receive calls at their current number along with text and FaceTime calls.

To make the story short, every device must have their own Apple ID/iCloud.

I asked tech-support if I deactivated and deleted iCloud would it stop doing it then they said it would but then I would not be able to download new apps, manage subscriptions, purchase new music, or do anything that required my Apple ID/iCloud account.

When I spoke to Apple support, I told em the long story that I have had an apple iPhone forever and I have shared an apple ID with both my parents since I can remember. Long before family sharing existed. I am 33 so if you do the math I have had an iPhone for almost two decades and I have shared an Apple ID for 14+ years with my parents. I never created them their own Apple ID, because they never had their own email. For convenience purposes, this continued so I can track them and share certain things I wanted to share with them. Then Apple support offered to help me create them their own Apple ID through family sharing. Although this would help. My parents moved one year ago to another state. In order to have this done I would have to fly to them and log off my own Apple ID and set them up with their own. If I choose to do this through screen sharing it would literally take hours.

If you go to settings>Phone>Calls on Other Devices

I'm pretty sure you will find that the you have your other phone turned on since the update .

Turn that toggle off and all should be well.

I think.

SOLUTION!!! Go to ICloud-> Apps Using ICloud -> show all -> turn off Phone. Seems to have worked for me. Looks like they added a specific slider for Phone this release. (Thank you DallasDan) It does take a few minutes to take effect, but then moving forward call logs will no longer be shared.

If you share 1 Apple ID for 2 people, + since updating to iOS 17, you now get the auto-sync of each others’ voice mails and each others’ recent call logs.

According to a senior Apple adviser who call me 1 week ago, after first checking with his engineering team, the solution is supposed to be to just turn off BOTH ‘Phone’ + ‘FaceTime’ in iCloud on the 2 iPhones. Then, you should notice that the auto-sync described above has stopped.

However, I tried it. Voice mail syncing did stop but recent call log syncing did not stop.

So, the Apple senior adviser said he agrees with me that this is definitely a bug as it is not working as intended per his engineers, and he will follow up with his engineers to ask them to research this issue and to fix it.

spoody33 wrote:

That is really a problem. I have the same ID with my wife and dont want her to see my call history.

Apple has been pretty clear that Apple IDs are intended for use by one person only. While they don't "enforce" that, nor do they seem particularly concerned if, as a by-product of other changes, it becomes harder to share one. You can certainly submit feedback to Apple but, in this case, I don't think it will do much good.

The most sure solution is for you and your spouse to each have your own Apple ID. You can share purchased content using Family Sharing.

Log out of your ID account on your work phone. Log back in and follow the popups, don't merge and pay attention to the prompts for permissions to avoid allowing something that may sync. Go back in and deselect, separate the devices on facetime, and calls on other devices like before. Now after that there will be a prompt with a red dot on the settings app, it will tell you that certain things have not resynced, do not push resync and allow that resync, or you will have to do the above process all over again, I made that mistake So I know. To me so what if that red warning dot is on my work phone, it doesn’t bother me, may get thw odd banner telling you to resync but ignore it on the second device.

For those of you that have one account for two personal phones, I do not know how that will affect the operation of certain apps ect. I only did that process with my work phone, so its not a big deal to me if I lost some syncing on the work phone, all that matters to me is my personal phone that I paid for, and my personal phone is not loaded with my work calls.

I had this happen as well. I stopped it by going to Apple ID-iCloud-apps using iCloud-scroll down to phone and toggle off.

Sorry. We're just users like you are and we don't know why. The best thing to do here is provide the feedback link, which is Apple's preferred way to hear from users about an issue. Everyone is now well aware call logs are merged if the same Apple ID is shared on more than one iPhone. And everyone is well aware, users can't change that. Since this is an issue which no one on this forum can solve, the only thing that makes sense is to simply use the feedback link and go on with your life. Either Apple will do something or they won't. But it can't be solved here.

For me, once I disabled Messages and Phone in iCloud, I no longer get SMS messages (green bubble) on both devices, and phone history is only on the device that receives the call. An iMessage(blue bubble) will show up on both devices but that's how I have it configured (I have it set to receive from both lines, but only send from the active line). This has eliminated the replying to an SMS from the wrong number issue (personal vs work line)

I don't think I'm in favor of this being applied by default. Considering Apple prevents us from Sharing Name and Photo because there are multiple numbers associated with an AppleID, I find it confusing they would automatically turn this feature on where history of both lines (or more) can be shared.

D1abolic wrote:

Curious how you know it’s working as intended?

Apple has been very clear that they view Apple IDs as something that shouldn't be shared.

Make sure that each family member has a unique Apple ID - Apple Support

Rubel5 wrote:

we’re all acknowledged this problem related to Apple software. Still I tried many things that found internet nothing worked. Apple We need a quick solution for this issue as soon as possible!

You're not speaking with Apple here on this user to user only forum. Asking Apple to do anything here will get you nothing.

Use this link if you want to share your thoughts with Apple --> Feedback - iPhone - Apple

They won't respond to you there. And you should also not be surprised if Apple never addresses this as Apple has made it abundantly clear that people shouldn't share an Apple ID, so they don't seem to think anything is wrong with this behavior if you do share an Apple ID.

I found a solution that in my case works.

I have the same problem and after Call the support center they can’t give a reasonable solution, I had disable in iCloud in both devices with the same ID: iMessage, FaceTime, calls, etc and still appearing the calls registered in the two iPhone, the only option that I didn’t have disable in iCloud was contacts,I disabled it in the two devices and the registered call , missed or responded doesn’t appear in both phones, now only appear in the right phone that receive the call.

I already posted a solution to this issue. Log out of your work phone ID than log back in, it will ask you a bunch of stuff relating to syncing, do not allow it. If you do this correctly you will just have a red warning on the settings saying certain things are no longer syncing. You will have to redo texting sharing between devices etc after this.

Both my work phone and company phone are on 17.2 and I have no call log syncing.

I JUST FOUND A VERY EASY FIX FOR THIS ISSUE OCCURRING SINCE THE IOS 17 UPDATE. AND, IT WORKS !!!

If you share 1 Apple ID for 2 people, + since updating to ios 17, you get each others’ voice mails and see each others’ call logs, just turn off ‘Phone’ in icloud sync on both iPhones, reboot both iPhones, wait a few hours for the change to take affect. Then, you will notice that the auto-sync described above has stopped.

TexasTurtle wrote:

THANK YOU! I’ve been doing research since iOS17 update. My boyfriend & I share the same Apple ID (2-different phone #’s) to make my life easier to resolve issues when they arise. I hoe they figure this out because it’s a pain in the rear.

If I were you, I wouldn't hold my breath waiting for Apple to do anything about this. The one sure way to not share call logs, voicemail messages or text messages (which you've always had the ability to read your boyfriends message - without his permission and he yours) is to stop sharing the same Apple ID.