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iPhone call history shared between devices after iOS 17 Update

on my primary device I have iCloud -> contacts turned off, also handoff is turned off on both devices.


Before iOS 17.0, each of my 2 devices has its private call log & contacts.


After iOS 17.0 on both devices, I started to see the call history of both devices on my primary device.


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 17

Posted on Sep 20, 2023 2:17 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2023 4:37 PM

Since the update, I have attempted all the techniques to stop the call log from my husband's phone appearing on my phone. It is very annoying not to be able to look at your previous calls to determine who called you instantly without questioning whether the number called you or your husband. I hope that Apple listens and is able to correct whatever was turned on or at least allow us to disable call logs from other devices.

609 replies

Dec 31, 2023 5:22 PM in response to Ziatron

You say their intention is wrong? I don't think you can speak to Apple's intention. You don't work for them. You are correct this was not an issue before iOS 16. Apple clearly made a big change. And you can believe what you want. But after nearly 4 months since Apple introduced this "bug" and countless complaints and multiple updates later, Apple has done nothing to change this. Will it still be a bug in 6 months? A year? How long are you willing to wait for a fix, which is likely never coming? You can wait as long as you want, but you'll likely be waiting a LOOOOOONG time, maybe forever. But wait if you like.

Sep 24, 2023 6:15 AM in response to Servant of Cats

The setting mentioned there doesn’t help with call log syncing between phones.


my setup always to dedicate a cell number for FaceTime & iMessage per each device, to avoid getting unintended calls on any of my phones.


and it has been working that way, even after iOS 17


the issue is with the call history/log unintended sync between both phones.


i tried every new option provided in iCloud without luck.


actually after iOS 17.01 i turned off all iCloud features on one phone and i still get the history sync to that phone.


Dec 27, 2023 12:53 PM in response to bgddo

Don't mean to burst your bubble, but it's not a bug and it's not something Apple seems to want to do anything to stop the shared call logs. Yes, this arrived with iOS 17, which has now been out for over 3 months, with many updates in between, and Apple has done nothing to change this. This is working as Apple intended it to work. If you don't like it, you can certainly share your thoughts with Apple in the link below, but I wouldn't hold my breath for a resolve. There is only ONE way to stop this and this is to NOT share an Apple ID with someone else, which is exactly what Apple has recommended for years --> Make sure that each family member has a unique Apple ID - Apple Support


Feedback can be shared with Apple here --> Feedback - iPhone - Apple


Oct 9, 2023 5:11 PM in response to wholeinsights

I'll throw this out – for whatever it's worth. There may be multiple ways that Apple could change things to make them more acceptable to the people complaining in this thread. For instance,


  • Stop call log sharing entirely. I don't think Apple is going to do this, because they clearly see it as a feature. (Including in the context of integration between Macs and iPhones.)


  • Provide a way to turn it on and off (similar to the on/off switches for other iCloud features).


  • Share call logs, but provide a filtering control (in the Phone app on iPhones, and the FaceTime app on Macs) which makes it very easy to filter calls. E.g., "All phones", "This phone", "(XXX) YYY-ZZZZ" (where that is a number associated with one of the other iPhones that is using the same Apple ID.


It's not a privacy issue or a security issue. Not when you are sharing the same Apple ID between personal and company phones and potentially mixing up all sorts of other personal and corporate data.


It's a user interface convenience issue. What we really want to get to here is the requirement – not something masquerading as a requirement, that is actually a broken implementation of a requirement. It seems to me the requirement here has to do with the display ("can I easily limit the display to calls involving this phone?"), much more so than with the sharing of data between two phones belonging to the same person.


Formulating the requirement that way allows the possibility of multiple implementations, some of which may be much more acceptable to Apple than breaking call log sharing because "that's the way it was before." Perhaps Apple could be convinced to see a filtering control as a way of enhancing the call log sharing feature, while the posters here could be convinced to see it as a way to get unwanted entries from other phones off their screens.


I'm not going to predict what Apple will or won't do – just to suggest being flexible in what you ask for.


Sep 23, 2023 6:51 PM in response to D1abolic

It's unfortunate you're furious, but the time it took you to write your post, could have been better served, sending your comments to Apple. You posted to the first post. This is a user to user only forum and only other users are here. Maybe what you wrote makes you feel better? But it doesn't accomplish anything because not one person here has anything to do with Apple, nor have any influence with Apple, nor can anyone here effect any change.


Read through the posts. There is a feedback link posted, which you can use to share your thoughts with Apple directly. In case you don't want to take the time to read the posts, here is the link --> Feedback - iPhone - Apple


Dec 31, 2023 10:29 AM in response to bgddo

It's not an opinion. Call Apple yourself and ask them. Many here have called Apple and have been told this is working as Apple intended. That's not an opinion. It's a fact.


Also, consider that this rolled out with iOS 17. And iOS 17 was released in September, going on 4 months ago. Many many many people have complained to Apple about this. And many updates have been released since iOS 17 was first released. And Apple has done nothing to change this. That isn't an opinion. That's a fact too.


So you can continue to wait for Apple to fix, what they clearly don't believe is broken. Or you can stop Sharing an Apple ID. Or you can live with merged call logs. Your choice completely.


I have mentioned this before, but I'm not sure why people are upset about this. Are you aware that whoever you share your Apple ID has had the ability to start reading your text messages, simply by checking your phone number on their iPhone in Messages, without your knowledge or permission? They've had this ability to do so for years. And did you know they have the ability togo to www.icloud and wipe your phone, again without your permission. They can change the Apple ID Password, effectively locking you out of your phone again, without your permission. There are definitely negative consequences in sharing an Apple ID, no matter how much you trust the person you share the ID with.

Dec 31, 2023 12:38 PM in response to bgddo

Yes, they do. And if you think that makes your text message unreadable by whoever you share an Apple ID, you'd be wrong. Without your permission, "THEY" can use that very slider on their iPhone to turn on your text messages anytime they want. Actually, all they need to do is check your phone number on their iPhone in messages. I do hope you never text anything you wouldn't want this person to be able to see, because they most assuredly can.

Sep 23, 2023 7:26 PM in response to lobsterghost1

Fair enough but the majority of responses do not just state that "this is how apple wants it" which would be the asked and answered part. There are just as many people repeating the reasons why the OP is wrong, as there are stating that the concern is justified.

Maybe just maybe the more people that voice their opposition to this change, the more people will realize that they are not the only one with the issue, and will be compelled to follow the proper reporting channels. I was one of them as the rep on the phone made me feel like I was the only one with this issue. It wasn't until I read these comments that I was compelled to log a ticket.

But to switch gears and put things back on track, maybe you could explain then the technical benefits/reasons of forced sharing of call logs and voicemails between two phones. I'd imagine if someone wanted to do that, they would also turn on Nearby devices for the second phone as well. So many other things can be turned off, why is this not optional?




Sep 26, 2023 6:41 AM in response to uae211

uae211 wrote:

Hello guys.

me too I have been trying to connect Apple since ios 14 to add toggle to stop call log from syncing between devices. They have to put that an option to close it.

No, Apple doesn't have to include that option if they don't want to. But, you should definitely let them know it's important to you:


Product Feedback - Apple


Perhaps if enough peopl do, they will change their minds.

Nov 2, 2023 7:30 AM in response to Moos407

Moos407 wrote:

Me neither. And all other users don’t even acknoledge that if me, myself and I are not a family. I as one person do not want to pay for the family use of Apple Music. The argument that Apple does not want sharing is absolute nonsense. As Apple even indicates this option as a uniques selling point for their AirPods. Easy to use on all devices with the same Apple ID.

Instead of arguing your point with other users, many of whom are in agreement with you, yet none of whom can change this, surely you've told the only entity that could possibly do anything about this? You can tell Apple what you think here --> Feedback - iPhone - Apple


Dec 16, 2023 1:49 PM in response to Eas176

Eas176 wrote:

Some of us NEED THIS TO STAY SEPARATED due to the sensitivity of our jobs. Are you going to fix this or should I just buy another brand??


If your job is THAT sensitive, you should NOT be sharing an Apple ID between two phones!


If you are sharing an Apple ID, you're not just talking about sharing call history … but about letting your employer control a device with information from your personal life on it … or placing some of your employer's stuff onto a device that you personally control. An employer who is paranoid about security will likely have policies which prohibit you from using a single Apple ID for both your work life and your personal life.


The only context in which using a single Apple ID, but separating the call logs, makes sense is if your job is NOT sensitive – if your employer isn't worried about the possible risks of mingling work and personal accounts – and you aren't either.


As for "Are you going to fix this," Apple is not here. To give feedback to Apple, you might want to try

Product Feedback - Apple


iPhone call history shared between devices after iOS 17 Update

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