iPhone call history shared between devices after iOS 17 Update

And if you look up a few posts, you'll see where someone else spoke with Apple Support, who told them this is exactly how its supposed to work and the ONLY way to separate the call logs is to stop sharing an Apple ID.

Do as you wish, but you'll likely be waiting forever for Apple to do anything about this as it's clear this is by design from Apple.

Your choice.

Hey guys,

I came here to find an answer to the question posted, but did not see any solutions. I ended up contacting support and they came up with a solution for me. I don’t know if it will work for you guys but here it goes…

if you have other devices, check to see if they have the same settings you want for the calls (FaceTime) and text distribution between all devices. If it’s not on, turn it on and check it. I ended up deactivating FaceTime and text from the other devices and that seemed to have resolved the issue. Good luck and have a blessed holiday season!

mitchandmarcy wrote:

I THOUGHT YOUR SOLUTION WORKED BUT IT DID NOT !! Later in the day shared phone call history showed up again. BIG BUMMER. Hope it’s fixed with next iOS update.

It's NOT going to be fixed as Apple clearly does NOT believe this is behavior which needs to be fixed. The ONLY sure way to stop sharing call logs and voicemail messages is to STOP sharing an Apple ID. That's the ONLY solution.

mitchandmarcy wrote:

I THOUGHT DallasDan’s SOLUTION WORKED BUT IT DID NOT !! Later in the day, shared phone call history showed up again on our two separate phone numbers but with same Apple ID as others are posting. BIG BUMMER. Hope it’s fixed with next iOS update.

It most likely will not be fixed as Apple recommends the each user needs to have their own Apple ID and what you are seeing is the expected behavior of a shared ID. The people that are frustrated by this just need to follow the recommendation. It is not that difficult and Family Sharing can be set up if you want to share apps or subscriptions.

Make sure that each family member has a unique Apple ID - Apple Support

bgddo wrote:

1. Well said.

it is obvious to many Apple customers that either:

There is a bug in the icloud functionality or

2. The ‘Phone’ app slider being turned off in iCloud has a bug or

3. Both 1. and 2. above.

Nope. There's NO bug. This is how Apple intends it to work. And waiting for Apple to fix what they don't believe is broken, won't get you anywhere.

There is ONLY one sure to stop the shared call logs if they bother you. STOP SHARING AN APPLE ID.

Nothing is likely to work.

Stop sharing AppleIDs.

Make sure that each family member has a unique Apple ID - Apple Support

Apple tech just now told me to try this, go to settings, tap your ID name, icloud, apps using Icloud, now turn off contacts and phone.

give it a try.

try going to settings--> icloud settings and turning off the messages and phone under apps using icloud.

Disable in both devices in iCloud options:

iMessage, phone, FaceTime and Contacts.

In my case works. Now I receive the right history calls in each phone separately

I am on the phone right now with a Senior Advisor in Apple and she says this is a known problem, that you are definitely supposed to be able to keep call history separate between two phones. Engineers are working on it and she's going to keep me in the loop with updates until it is resolved.

So, please stop saying it's working the way it is supposed to because it is not.

She said, in no uncertain terms, that you can use the same Apple ID on 2 phones- each with a different phone number- and have call histories be kept separate.

I also have a ticket with Apple Senior folks that has been submitted to engineering. The bug is that the phone toggle for iCloud is NOT working. If and when this is fixed ( I was told it may be a few weeks) then phone logs should not be duplicated. I agree that apple wants us to all have separate ids but this is not the issue. The iCloud phone toggle not working is the issue.

Apple makes it clear in the link, which has been posted multiple times about why each person needs their own unique Apple ID that doing so on multiple devices makes them be seen as one device. I would fully expect that document to soon be updated to include call logs/voicemail messages, which would make it abundantly clear Apple intended this change and isn't planning to change it. In fact, iOS 17 was released in September, and in a few days it will be January. And these posts started soon after, with multiple iOS updates released since 17 rolled out. And yet, Apple has not done anything with this. This alone should give people a clue Apple doesn't see this as an issue. And people have called Apple and have been told this is the way they intended this to work, regardless if it didn't before iOS 17.

I get you're not happy with this. I'll remind you we are all users here and we didn't make this change in iOS 17, so arguing with us (who keep telling you the one way to fix this is stop sharing an Apple ID) is pointless. Share your displeasure with Apple. They are the ones who made the decision to merge call longs in iOS 17. Not one person here did this.

Finally! This fixed the issue for me. I turned off FaceTime and phone on both devices. No more call logs or voicemails on my work phone. They are both independent phone lines.

Primary phone: iPhone 14 Pro Max, IOS 17.3.

Business phone: iPhone 11, IOS 17.3.

AlFrued wrote:

Thanks for replying.

few years ago I looked for a way to stop sharing call history between same Apple ID Devices, and I learned that if I turn off contacts sync on my device it will stop sharing the call log, so I did that and it was all good since iOS 13, but now it is different

if users want to share call history, they can turn on iCloud contacts sync.

Apparently, that is not the way Apple sees it. Apple seems largely unconcerned if changes they make cause workarounds for sharing Apple IDs to stop working. Their stance has been quite clear that Apple IDs are intended to be used by one person only.

You can certainly let them know your thoughts here:

Product Feedback - Apple

But, I seriously don't expect this to change.

Right or Wrong doesn't make a difference. It's how Apple has chosen to implement this and the ONLY people complaining about it are people who share the same Apple ID. Apple is making it as clear as they possibly can that sharing an Apple ID is not recommended. It doesn't mean people can't share an Apple ID. But if they do, this is going to be how it works and people either live with it or stop sharing an Apple ID.