iPhone call history shared between devices after iOS 17 Update

Apple makes it clear in the link, which has been posted multiple times about why each person needs their own unique Apple ID that doing so on multiple devices makes them be seen as one device. I would fully expect that document to soon be updated to include call logs/voicemail messages, which would make it abundantly clear Apple intended this change and isn't planning to change it. In fact, iOS 17 was released in September, and in a few days it will be January. And these posts started soon after, with multiple iOS updates released since 17 rolled out. And yet, Apple has not done anything with this. This alone should give people a clue Apple doesn't see this as an issue. And people have called Apple and have been told this is the way they intended this to work, regardless if it didn't before iOS 17.

I get you're not happy with this. I'll remind you we are all users here and we didn't make this change in iOS 17, so arguing with us (who keep telling you the one way to fix this is stop sharing an Apple ID) is pointless. Share your displeasure with Apple. They are the ones who made the decision to merge call longs in iOS 17. Not one person here did this.

Thank you for posting this. This is exactly what I believe is the case and your post proves I am right. It’s a bug in iOS 17+. My call logs and visual voicemail suddenly started syncing between my 2 iPhones that are sharing one Apple ID. Both my iPhones have their own completely different cell #’s.

This has to be a bug and nothing else makes sense.

By the way, one has to wonder how much trouble this likely caused for many couples sharing one Apple ID.

NOLAErwin wrote:

I wanted to share my case as well.

Facts as of 1/2/2024 11:00 AM:

iOS Verion 17.2.1 on iPhone 14 Pro Me iPhone 15 Pro Wife running iOS 17.1.1

iCloud Drive Off both iPhones

iCloud Phone Off both iPhones

iCloud Contacts Off both iPhones

Live Voice Mail Off both iPhones

As of 11:11 I am receiving my wife's missed calls and voice mails. There is a "clue" when I call my wife's cell number the photo associated with my Apple ID profile is displayed. This suggests the issue may be related to shared Apple IDs vs iCloud accounts.

Not "may." It IS 100% related to shared IDs, period.

Krazyone316 wrote:

if no one has figured this out, I was able to fix it on mine. Go to Icloud, under apps using ICloud, click show all, and toggle off Phone. Do this for all devices.

That won't work long term. Initially, it will. But within a day your call logs will sill be merged as MANY have tried this and thought they solved it only to learn they didn't. The ONLY way to stop this if you don't want to share call logs is to NOT share an Apple ID. Report back in a couple days and you'll be admitting it didn't work ultimately.

D1abolic wrote:

Caper1111 posted a solution multiple times in this thread. It’s a bandaid that result in a frequent reminder that not everything is being sync’s but it works for both those sharing an ID and those not sharing an ID.

It's not a good solution nor a good bandaid. And when people lose things because they were no longer syncing anything, they'll be upset. I know you just don't want to admit it, but the ONLY true solution is to STOP sharing an Apple ID. OR......accept merged call logs/voicemail messages.

tloose wrote:

Totally agree - this update has caused so many issues. Along with this issue, since the upgrade many of the login info has changed on many of our apps. We have 3 phones on the family plan. For Example, my Southwest and Delta app changed to my son's login info on my phone and another example, my wife's Chix fil a app changed to my user name on her phone. This is just to name a few.

It doesn't seem like anything was kept separate and many were randomly changed. It is a pain to have to go in and change everything. Has this happened to any one else?

Your wife does not have her phone, your wife has your phone.

Your son does not have his phone, your son has your phone.

Your iPhone.

Not theirs.

Yours.

Your list of what gets shared is just a few of the ways that context is shared within an Apple ID.

mr_arch429 wrote:

Did apple ever resolve this? looks like it's happening to our phones too.

Apple is not likely going to resolve this. The solution is as we've been saying since this thread began, either accept merged call/voicemail or STOP sharing an Apple ID.

Paulam280 wrote:

Any word from her on a fix? Ours just updated and it’s very annoying, we run a business using both phones but also have kids and we never know who’s calling which one of us.

Ask one of the kids to fix this configuration for you. Pay them to fix this. It’s not particularly difficult to fix, either.

It’ll take an hour at most, if the currently-collided folks are not too fussed about the starting point for each Apple ID.

Set up family sharing, and an Apple ID for each person.

Maybe also a business Apple ID and a personal ID.

Once the corrected configuration is established, each person can also selectively enable all of what is shut off in this current collided-data configuration, which is very useful when anyone has multiple devices associated with their personal Apple ID.

Your call logs and voicemail may be merged, but only the number on the phone which is called should ring. If both phones are ringing at the same time, you have something set up wrong. Open the Settings app. Scan down to Phone and tap it. Make sure Calls on Other Devices is off.

Waiting for a fix which is likely never going to come will ultimately lead to frustration. The solution has been suggested many many times here. Either accept merged calls or separate your Apple ID's.

No you can't. Downgrading has never been supported. If you are waiting for Apple to figure out this out, you're likely going to be waiting for a very long time. This happened with iOS 17 released in September 2023. It's close to the end of January and Apple has released a LOT of updates since iOS 17 was released. And not one of them has changed this. Apple clearly doesn't see this an not working the way they intended it to work.

elieser193 wrote:

Can you get rid of the last update until apple figures this problem out ?

Downgrading is not possible and Apple has not even provided any information that it is an issue that they are going to resolve. Their recommendation has been to not share the Apple ID and the link to that has already been provided.

Finally! This fixed the issue for me. I turned off FaceTime and phone on both devices. No more call logs or voicemails on my work phone. They are both independent phone lines.

Primary phone: iPhone 14 Pro Max, IOS 17.3.

Business phone: iPhone 11, IOS 17.3.

freshoutofwittyusernames wrote:

Finally! This fixed the issue for me. I turned off FaceTime and phone on both devices. No more call logs or voicemails on my work phone. They are both independent phone lines.

You're just kicking the can down the road.

I see that no-one can tell why there is Phone option in iCloud if this option when is off is not working... The apple idea is to synch recent calls when Phone option in iCloud is on. But when is off the idea is not to synch. It's BUG!!!!!!!!

No. It is not a problem. What’s a “problem” is that you are sharing an ID with your wife.

DON’T DO THAT.

You each need your own ID. Apple IDs should never be shared.