iPhone call history shared between devices after iOS 17 Update

on my primary device I have iCloud -> contacts turned off, also handoff is turned off on both devices.


Before iOS 17.0, each of my 2 devices has its private call log & contacts.


After iOS 17.0 on both devices, I started to see the call history of both devices on my primary device.


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 17

Posted on Sep 20, 2023 2:17 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2023 4:38 PM

AlFrued wrote:

I carry 2 iPhones with the same Apple id since ages, and I don’t want to get confused by which phone initiated personal or business calls.

Its unreasonable to maintain more than one Apple ID after all of this years.

I already reported a bug to Apple. And I came here to see if anyone else noticed/fixed this.


It's not a bug. If you carry two phones – one for work, and one for personal use – for "security" reasons, then it stands to follow that you should "firewall" your accounts and have two Apple ID accounts, as well.


The call history sharing might be new, but there is all sorts of other sharing linked to having the same Apple ID. Sharing that's been around for a long time. E.g., keychain passwords, photos, contacts, calendars, reminders, notes, and files on iCloud Drive.


iMessages are also linked to your Apple ID, whether you use "Messages in iCloud" or not.


609 replies

Oct 27, 2023 10:26 AM in response to AlFrued

This feature should be bind or related only to the cell number and not the APPLE ID. I have two phones, each one with their own numbers with the same APPLE ID. When I grab cell #1 with # 888-888-8888 I just want to see who dial this number. I don't want to see the history on any other devices I have like cell #2 with # 777-777-7777. PERIOD. Easy to understand. It was like this since the beginning of the iPhone era.


How can I unbind this information from my Apple ID asap? Phone calls I have, is personal information that I don't prefer to share with Apple.


[Edited by Moderator]

Oct 27, 2023 12:07 PM in response to pduperro

You can most definitely complain. But it is not a personal data issue and Apple isn't sharing, nor collecting anything. Apple didn't force you to use the same Apple ID on more than one iPhone. You made that choice and as far as your data goes, you are freely permitting the data to be shared across devices as a natural result of using the same ID on more than one iPhone. That was your choice. No one else's.

Oct 27, 2023 12:35 PM in response to IdrisSeabright

AirPods work on devices sharing the same AppleID. That is intended. Now on my work iPhone I’m forced to use a different ID. As I’m not willing to wonder on which phone I missed a call from an unknown number and guessing which iPhone to use when returning the call. So now I cannot easily switch devices with my AirPods and this was one of the reason why I purchased them. So please stop indicating that this is because we are sharing. So people might, but others definitely don’t. They just have more devices.

I already gave feedback.

Oct 27, 2023 2:37 PM in response to Moos407

I have a solution to the problem awhile ago, I have not synced call logs since then. Now that temporary solution is just that, temporary. Until apple realizes how many work and personal phone users are not happy with the changes, and revert the changes it in a update. Or until workers such as myself choose an android for a work phone.

I know we are supposed to get tablets at work, I probably will not be requesting a IPad, but I can deselect message syncing, why not call syncing.

Oct 29, 2023 1:49 AM in response to lobsterghost1

I feel the need to say that surely the call history data ‘issue’ would happen regardless of whether you have another device for it to sync to or not? I’m not a techy person but logic would suggest they either collect that data or not (and evidently they do) and then you either have another device to sync it to or not - one is not dependent on the other. So if you’re concerned this is a data privacy issue, it’s an issue whether or not you choose to use the same ID on multiple devices or not.


Personally I’m not too worried about that element, and I would have assumed Apple had this data before this behaviour became apparent anyway.


Also, whilst I sympathise with the ‘this is Apple’s chosen behaviour’ line, and the ‘we’re not Apple stop complaining to us’ message (as unhelpful as it is), it does seem that there are several people on this thread that HAVE spoken to ‘Apple’ (or their tech support at least) and are reporting that it is an issue that is being worked on to resolve. I’m not clear why this isn’t indication enough that this ISN’T intentional or desired? And why people who keep pointing out they’re not Apple seem to have more authority on what Apple does or doesn’t want?


I’ll continue to hope it gets resolved in a future update.

Oct 29, 2023 9:12 AM in response to CB297

Apple does very strange things, I have seen negative updates over the years but this IOS 17 takes the cake.

One update in particular that comes to mind is my music play list. Years ago after a update I noticed downloaded music from Itunes not show up on my phones music list on my PC. Now I have to take a screenshot of my music list on my phone so I can rebuild what disappears after I sync to Itunes.

bug waste of my time and I do not sync my phone to Itunes as much because of that.

if someone has figured that out, I would like to know why itunes will not register my playlist when it’s hooked up to my computer.

this is just an example and I know its off topic from the original one.

I have been bringing this up at work and tech guys said that Apple like to make things complicated and the reason they do not like using Apple products.

Oct 31, 2023 7:06 AM in response to Servant of Cats

Servant of Cats wrote:


Plus, do you think that Apple only works on one iOS feature or bug at a time? For software like this, there will be many code changes, for many different things, going on at the same time. Release management won't be about just selecting and testing one feature/fix, but about selecting and testing a whole bunch of them. If any of those are incomplete, or are insufficiently tested, or have fatal bugs, that could hold up an entire release, including the changes that work just fine, but aren't in customer hands yet.

Are you sure you meant to reply to lobsterghost1? I believe this is exactly the message they have been trying to communicate to others.

Oct 31, 2023 7:23 AM in response to IdrisSeabright

IdrisSeabright wrote:


Servant of Cats wrote:


Plus, do you think that Apple only works on one iOS feature or bug at a time? For software like this, there will be many code changes, for many different things, going on at the same time. Release management won't be about just selecting and testing one feature/fix, but about selecting and testing a whole bunch of them. If any of those are incomplete, or are insufficiently tested, or have fatal bugs, that could hold up an entire release, including the changes that work just fine, but aren't in customer hands yet.

Are you sure you meant to reply to lobsterghost1? I believe this is exactly the message they have been trying to communicate to others.


That was directed to others more than to lobsterghost1.


When I reply to a thread, I sometimes tend to pay more attention to grouping a reply with a related discussion, than with making sure that it is addressed to the 'right' person.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone call history shared between devices after iOS 17 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.