Your apple pencil does not work with you new ios 17 software.

I do not understand why apple would put out a software that would not work with their own accessory devices. I have a apple pencil 2 with an ipad 12.9 pro. I have been using my apple pencil with my ipad with NO problems since I purchased the ipad. I upgraded my ios software and now my pencil does not work. It will connect and charge, but with not interact with the ipad. They really need to fix this problem with the software.

iPad Pro (5th generation)

Posted on Sep 21, 2023 3:02 AM

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Question marked as Top-ranking reply

Posted on Sep 27, 2023 8:58 PM

For much newer design iPad models, without a Home button, try the new simple hard reset/forced restart procedure for the new 2018-2022 iPad Pros, 2020/21 iPad Air 4 and 5, the 2021 iPad Mini 6 and the new 2022, 10th gen base models,


1. Press and release the volume button closest to the top Power button


2. Then immediately ( and quickly ) press and release the volume button farthest from the top Power button.


3. Then, press and hold the top single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018-2022 iPad will boot up completely to the iPad’s Lock screen.


Tap, read and follow this Apple support link below.


Force restart iPad - Apple Support



Best of Luck to You!


97 replies
Question marked as Top-ranking reply

Sep 27, 2023 8:58 PM in response to EliseCharlene

For much newer design iPad models, without a Home button, try the new simple hard reset/forced restart procedure for the new 2018-2022 iPad Pros, 2020/21 iPad Air 4 and 5, the 2021 iPad Mini 6 and the new 2022, 10th gen base models,


1. Press and release the volume button closest to the top Power button


2. Then immediately ( and quickly ) press and release the volume button farthest from the top Power button.


3. Then, press and hold the top single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018-2022 iPad will boot up completely to the iPad’s Lock screen.


Tap, read and follow this Apple support link below.


Force restart iPad - Apple Support



Best of Luck to You!


Oct 6, 2023 1:35 PM in response to valmont74

By reboot, do you actually mean a forced restart?

A reboot of an Apple mobile device is different from a hard reset/forced restart.


For much newer design iPad models, without a Home button, try the new simple hard reset/forced restart procedure for the new 2018-2022 iPad Pros, 2020/21 iPad Air 4 and 5, the 2021 iPad Mini 6 and the new 2022, 10th gen base models,


1. Press and release the volume button closest to the top Power button


2. Then immediately ( and quickly ) press and release the volume button farthest from the top Power button.


3. Then, press and hold the top single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018-2022 iPad will boot up completely to the iPad’s Lock screen.


Tap, read and follow this Apple support link below.


Force restart iPad - Apple Support



Best of Luck to You!



Dec 28, 2023 7:25 AM in response to EliseCharlene

I just had this issue. I restarted my iPad Air, backed up, reset, and erased everything, but nothing happened. An Apple Support person told me to remove all my connected Bluetooth devices on the iPad and turn off all the Bluetooth devices that are open nearby. Apparently, that was the main issue. My Apple Pencil connected right away when I did all those steps, then I just paired everything back and turned on other devices. My pencil is working fine now just like before. I'm so thankful for that Support person, Likith. :)

Dec 29, 2023 9:22 AM in response to darknight7


I just had this issue. I restarted my iPad Air, backed up, reset, and erased everything, but nothing happened. An Apple Support person told me to remove all my connected Bluetooth devices on the iPad and turn off all the Bluetooth devices that are open nearby. Apparently, that was the main issue. My Apple Pencil connected right away when I did all those steps, then I just paired everything back and turned on other devices. My pencil is working fine now just like before. Hope this works for you.

Apr 9, 2024 5:52 AM in response to EliseCharlene

Go on your IPad:


General> Transfer or Reset iPad> Reset> Reset Network Settings> (type in your passcode and reset).


The Apple logo will come up.


When it’s reset, go to Settings> Wi-Fi> (re enter your Wi-Fi passcode) then turn Bluetooth off, then on again.


Then place Apple Pencil on the magnetic strip (for 2nd) or plug in Apple Pencil in (1st gen) and wait.


It should connect after this.


I hope it will work for you as it did for me!


[Edited by Moderator]

Dec 8, 2023 5:03 PM in response to azril1989

3rd Gen iPad Pro 2021 with the latest iOS 17 software and have had this same problem since iOS 17 was released back in September - I am shocked Apple hasn’t picked up on this yet. So far I’ve been to an Apple Store where they did a diagnostic check which came back all clear With no issues, they checked my pencil gen 2 with another device and that was working fine.


They then advised me to wipe my iPad and start again setting it up as a new iPad but with the latest iOS 17 but this still did not solve the issue - this is clearly an Apple software issue. I will try again with Apple over their telephone support to see if anything can/ will be done.

Jan 11, 2024 5:42 AM in response to darknight7

Update:

for anyone who read my original issue - you will know how extremely confusing it was. I brought it to the Genius Bar and confused 4 geniuses as well. No one could understand what was happening or why (quick recap: my pencil wouldn’t work on one iPad but would work on another with a third party nib, but if I swapped the nib to the stock apple tip it no longer worked on anything.)


The Apple team tested multiple iPads and pencils (with alternate tips) and couldn’t find a solution so they just swapped out my pencil and that solved the issue.


Not sure what this all means, but I hope it helps anyone having a similar issue.


Solution: Order a new pencil ✍️ (or have it replaced at the GBAR)

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Your apple pencil does not work with you new ios 17 software.

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