After updating to iOS 17, not able to sync data on iCloud (Advanced Data Protection has been set ON)

Hi,

I have been facing the issue since Monday, Sep 18th, when I updated my iPhone 11 Pro Max from iOS 16.x to iOS 17. In Settings, the message "iCloud Data isn't Syncing" is displayed. When I click the Resume Data Sync option, I am prompted to enter my iPhone Passcode. After entering the Passcode am prompted to Enter the Recovery Key. I don't have the 28-character Recovery Key, so I have been entering the Recovery code generated on my Recovery contact device. Once the Recovery Code is entered, I see the screen (attached) in the settings menu.

Nothing happens if I click Resume Data Sync (after entering the passcode and Recovery key as stated above). I had kept the screen overnight and in the morning there is no change in the status. I tried "Reset All Settings" and "Reset Network Settings" and tried to sync iCloud Data, but if didn't worked out to resolve the issue.

I opened the Case with Apple Support on Tuesday, but still, no solution heard back from the Apple Engineering team.

If anyone, has encountered similar issue, please help me with the resolution. Thank you.

iPhone 11 Pro Max, iOS 17

Posted on Sep 21, 2023 6:48 AM

Best reply

AbuinLA

Level 1

19 points

Posted on Oct 5, 2023 12:31 PM

I just updated to 17.0.3 and having this exact same issue and message. clicked on it , entered the password and nothing happens. tried restarting the phone multiple times, no help. did not sign out of icloud as worried about what some users mentioning not being able to sign back in.

any ideas how to fix it? thanks.

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38 replies

Dec 19, 2023 9:36 PM in response to Viraj_R

my problem is as soon as i slipped up and did the update , find my doesnt work ..its like im half way signed in .. i can sign in on my pc .. when i check my storage on my pc it shows that i paid for the 2tb ( like i do every month ) yet on my phone its saying im low on storage.. nothing has backed up to my phone in 3 weeks .. also , the find my and icloud option is greyed out so thats that .. this is bull crap .. im over apple ..my phone doesnt prompt me to log in to my icloud all the time , not once since the update , but i am not connected and its a total drag

Viraj_R Author

Level 1

38 points

Sep 21, 2023 1:36 PM in response to Viraj_R

After installing today's update iOS 17.0.1, the issue has been resolved.

Sep 21, 2023 3:15 PM in response to Viraj_R

I’m running 17.0.1 and am getting nowhere

Viraj_R Author

Level 1

38 points

Sep 23, 2023 7:24 AM in response to TautvisP

Are you able to connect to iCloud from your other device, iPad, Mac/Windows.

Whats the status of ADP once you signed back to iCloud?

Sep 23, 2023 2:30 PM in response to dding123

I reset my device and loaded a back up however instead of my iOS 16 back up it loaded iPad 17 and then 17.0.1 was available to update. All seems to be working now.