After updating to iOS 17, not able to sync data on iCloud (Advanced Data Protection has been set ON)

Hi,


I have been facing the issue since Monday, Sep 18th, when I updated my iPhone 11 Pro Max from iOS 16.x to iOS 17. In Settings, the message "iCloud Data isn't Syncing" is displayed. When I click the Resume Data Sync option, I am prompted to enter my iPhone Passcode. After entering the Passcode am prompted to Enter the Recovery Key. I don't have the 28-character Recovery Key, so I have been entering the Recovery code generated on my Recovery contact device. Once the Recovery Code is entered, I see the screen (attached) in the settings menu.


Nothing happens if I click Resume Data Sync (after entering the passcode and Recovery key as stated above). I had kept the screen overnight and in the morning there is no change in the status. I tried "Reset All Settings" and "Reset Network Settings" and tried to sync iCloud Data, but if didn't worked out to resolve the issue.


I opened the Case with Apple Support on Tuesday, but still, no solution heard back from the Apple Engineering team.


If anyone, has encountered similar issue, please help me with the resolution. Thank you.

iPhone 11 Pro Max, iOS 17

Posted on Sep 21, 2023 6:48 AM

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Question marked as Top-ranking reply

Posted on Mar 7, 2024 9:02 AM

Solution 🤩 Finally! I just spent 50+ minutes on the phone with Apple, and I can confirm that agreeing to delete iCloud data will solve the problem and your data will remain intact.


The steps I took:


1) Click resume data sync.

2) When prompted for recovery passcode, select 'Can't Reach Recovery Contact'.

3) Select 'more information'.

4) Agree to delete the listed iCloud data. (In my case it was Messages, Health, and Safari)

5) At this point, I removed all recovery contacts listed.

6)The problem should be resolved and the resume data sync should no longer be there.


The above steps are the solution, but below are some of the other troubleshooting steps that we tried.


  • I was also told at the start of troubleshooting to make sure VPN is switched off and remove any VPN profiles from the phone. General – VPN & Device Management.


  • Sometimes a password-protected note could interrupt syncing.


  • Try resuming the sync on cellular with the Wi-Fi off.
38 replies

Oct 22, 2023 4:26 AM in response to Viraj_R

Yes me too!

I upgraded from IPhone XR to 15 pro and the first issue was no health data transfered!

I have now got all old data on new phone after doing an encrypted hard backup to computer but it's crazy that there is an issue with iCloud sync.


I've had regular phone calls with the same customer service representative over the past 3 weeks and each time the software engineers have simply responded asking to reset phone and do a back up!!


Their other option was to simply loose ALL ICLOUD DATA from the past 7 years and create a brand new Apple ID - loosing all subscriptions, applecare, music purchased on iTunes back in the day etc. Wtf?!!!


Crazy. I'm glad to hear that others are having issues too as it sounds like an iOS 17 specific issue.

No issues at all on iPad OS



Oct 15, 2023 6:26 AM in response to Viraj_R

It’s definitely not anything you did. The same message happened to me. My devices arent syncing properly, I continue getting a request to sign into iCloud on my watch and I already did., the request won’t stop. The iCloud key chain is not working. Auto delete passwords option is not working, Autofill passwords is working incorrectly so u have manually go to PW’s and copy and paste opposed to automatic. My phone wants me to use a security key in which I’ve never used before nor created before as well.

I was super excited a on the 17 update, now it’s more of a headache than anything. Sad cause everything was operating so smoothly, all 3 of my devices WERE spot on.

Dec 19, 2023 9:36 PM in response to Viraj_R

my problem is as soon as i slipped up and did the update , find my doesnt work ..its like im half way signed in .. i can sign in on my pc .. when i check my storage on my pc it shows that i paid for the 2tb ( like i do every month ) yet on my phone its saying im low on storage.. nothing has backed up to my phone in 3 weeks .. also , the find my and icloud option is greyed out so thats that .. this is bull crap .. im over apple ..my phone doesnt prompt me to log in to my icloud all the time , not once since the update , but i am not connected and its a total drag


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After updating to iOS 17, not able to sync data on iCloud (Advanced Data Protection has been set ON)

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