After updating to iOS 17, not able to sync data on iCloud (Advanced Data Protection has been set ON)

Hi,

I have been facing the issue since Monday, Sep 18th, when I updated my iPhone 11 Pro Max from iOS 16.x to iOS 17. In Settings, the message "iCloud Data isn't Syncing" is displayed. When I click the Resume Data Sync option, I am prompted to enter my iPhone Passcode. After entering the Passcode am prompted to Enter the Recovery Key. I don't have the 28-character Recovery Key, so I have been entering the Recovery code generated on my Recovery contact device. Once the Recovery Code is entered, I see the screen (attached) in the settings menu.

Nothing happens if I click Resume Data Sync (after entering the passcode and Recovery key as stated above). I had kept the screen overnight and in the morning there is no change in the status. I tried "Reset All Settings" and "Reset Network Settings" and tried to sync iCloud Data, but if didn't worked out to resolve the issue.

I opened the Case with Apple Support on Tuesday, but still, no solution heard back from the Apple Engineering team.

If anyone, has encountered similar issue, please help me with the resolution. Thank you.

iPhone 11 Pro Max, iOS 17

Posted on Sep 21, 2023 6:48 AM

Top-ranking reply

Msqaf00

Level 1

13 points

Posted on Mar 7, 2024 9:02 AM

Solution 🤩 Finally! I just spent 50+ minutes on the phone with Apple, and I can confirm that agreeing to delete iCloud data will solve the problem and your data will remain intact.

The steps I took:

1) Click resume data sync.

2) When prompted for recovery passcode, select 'Can't Reach Recovery Contact'.

3) Select 'more information'.

4) Agree to delete the listed iCloud data. (In my case it was Messages, Health, and Safari)

5) At this point, I removed all recovery contacts listed.

6)The problem should be resolved and the resume data sync should no longer be there.

The above steps are the solution, but below are some of the other troubleshooting steps that we tried.

I was also told at the start of troubleshooting to make sure VPN is switched off and remove any VPN profiles from the phone. General – VPN & Device Management.

Sometimes a password-protected note could interrupt syncing.

Try resuming the sync on cellular with the Wi-Fi off.

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After updating to iOS 17, not able to sync data on iCloud (Advanced Data Protection has been set ON)

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