Memojis disappeared after iOS 17 upgrade

I just upgraded to iOS 17 and now my memojis have all disappeared. I checked for how to get them back and found a process that involves the App Store button that SHOULD be next to a camera icon when I open my messages app. Neither the camera nor the App Store icon appears. Without these, I can't proceed to the next steps. I tried looking in Settings to see if I just needed to enable a keyboard, but there was nothing there to enable.


I downloaded a memoji keyboard from the App store, but it's clunky to use - not seamless like the memojis I used to have. How can I get them back?

iPhone XR

Posted on Sep 21, 2023 6:53 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2023 2:40 PM

In new message hit happy face icon by the space bar, Hit "show Stickers", scroll action bar at the top to the right, hit memoji icon and the personalized faces show up. Very complicated compared to the old way. Liked that much better.

490 replies

Oct 11, 2023 8:41 AM in response to butterfly55

😶 Smiley face icon? That is not appearing for me … what is called “Memoji” in the list that appears is nothing like what I had and I miss them! The others are, as singlefisch55 said, clunky and completely different in intent. Useful for “pre-done” responses like Bitmoji but kind of across-the-board juvenile … and the images are harsh! I miss my Memojis!

Oct 11, 2023 9:00 AM in response to CincyFanVA

RHANKK YOU THANK YOU THANK YOU CincyFanVA!!! Just finally/thankfully ran across your post and was so relieved that THIS “solution” actually worked! I went through everything myself five times (minimum) but I was too frantic by then to investigate stickers in depth 🙃. And then tried all the things that were suggested in the various posts, but nothing worked until I saw your post.✨ I don’t know why I’m so attached to these particular Memojis, but I am, and I am very grateful to have them back! SRSLY, profound thanks❣️🙏

Oct 17, 2023 8:10 AM in response to Tlsherwood45

Tlsherwood45 wrote:

After iOS 17 everything is ridiculously hard to locate. The Memojis and other items that used to run along the bottom of the text screen are now in another location and it is not user friendly. Please bring back the way it was.

No one in this forum can do that. Tell Apple what you'd like to see:


Product Feedback - Apple

Why do you have to change everything each time you update? Don’t fix it if it ain’t broke.

I suspect lots of people complained about the way it used to be. Apple is never going to be able to please everyone all at the same time.


Oct 17, 2023 9:46 AM in response to CincyFanVA

I “get” the need to upgrade the iOS. Truly, I do.


BUT WHAT I DON’T GET is the constant need by Apple, Microsoft and others, to rearrange (or hide) stuff from where it used to be, OR CHANGE THE SETTINGS I HUNTED DOWN BEFORE, in order to customize settings to my liking.


Apple: Sure, give is iOS 18. BUT LEAVE MY SETTINGS ALONE! I don’t want to have to FIND, THEN HIDE my location (AGAIN) from advertisers, if you’ve created something cute like Memojis, DON’T make me have to go to a discussion board like this one to find out where they are…BECAUSE YOU HAVE NO LEGITIMATE REASON TO CHANGE THAT SETTING IN THE FIRST PLACE!


Protect us, yes. But don’t drive us crazy every time one of your developers gets an itch!

Oct 17, 2023 10:16 AM in response to StopChangingStuff

StopChangingStuff wrote:

I “get” the need to upgrade the iOS. Truly, I do.

BUT WHAT I DON’T GET is the constant need by Apple, Microsoft and others, to rearrange (or hide) stuff from where it used to be, OR CHANGE THE SETTINGS I HUNTED DOWN BEFORE, in order to customize settings to my liking.

One reason is that they look at the feedback they get and the usage data sent from the devices. It's quite possible that lots of people weren't happy with the way things were/and or didn't really use certain features.



Apple: Sure, give is iOS 18. BUT LEAVE MY SETTINGS ALONE! I don’t want to have to FIND, THEN HIDE my location (AGAIN) from advertisers, if you’ve created something cute like Memojis, DON’T make me have to go to a discussion board like this one to find out where they are…BECAUSE YOU HAVE NO LEGITIMATE REASON TO CHANGE THAT SETTING IN THE FIRST PLACE!

Protect us, yes. But don’t drive us crazy every time one of your developers gets an itch!

Apple does not read here for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple

Oct 19, 2023 1:22 PM in response to NYPeach59

NYPeach59 wrote:

They are certainly ******* off more people than pleasing. I haven’t seen one positive comment about the changes. Perhaps it would help to explain how these changes are of any benefit.

You don't know that, out of all the people with iPhones, most are unhappy. The people who post here are a self-selected sample. People who are happy or don't care don't generally take the trouble to log into a forum, find a thread, and say, "Yeah, it changed. I don't care," or "Yeah, it changed. I really like it".


No one here in this user-to-user forum knows precisely why Apple does what they do unless they tell us. However, indications are that lots of people were confused by how apps worked in iMessage, and the whole thing never took off the way Apple had hoped. Apple has access to a lot of user data. Unless you opt out, your phone sends anonymized data on how you're using the phone. Combine that with the rest of the millions of people whose data is being collected, and I bet Apple has a pretty good sense of how most people use the phone.


It's not necessary to justify your preferences. Even if no one else shares them, if you hate the change, you hate the change.

Oct 30, 2023 12:38 AM in response to IdrisSeabright

Hi, I followed your instructions, but it says I have no stickers and all the work I went through to shape my very cool Memoji self has disappeared. I used the Memoji’s every day to personalize my responses. This was such a great addition they provided a few years ago and they made a really BIG deal out of offering this when the X iPhone was a launched. Now, they take it away without a peep.


It seems very strange to remove something that was such a sales/marketing pitch when the X phone was launched . All my friends use them as well and are equally upset about this subtraction!

Oct 30, 2023 10:25 AM in response to NYPeach59

NYPeach59 wrote:

It really seems that the specific issues vary with the iPhone models, though ALL have been inconvenienced. Those with the latest, pricey models, with more that can go wrong, I would be in Apple’s face.

iPhone 15 Pro. Other than the issues with the custom text tones which was resolved with iOS 17.1, I've had no issues. iOS 17 and my iPhone 15 Pro have been fantastic. I'm incredibly impressed with the battery life. And, with a little poking around, I was able to figure out where the Memoji went.

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Memojis disappeared after iOS 17 upgrade

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