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Memojis disappeared after iOS 17 upgrade

I just upgraded to iOS 17 and now my memojis have all disappeared. I checked for how to get them back and found a process that involves the App Store button that SHOULD be next to a camera icon when I open my messages app. Neither the camera nor the App Store icon appears. Without these, I can't proceed to the next steps. I tried looking in Settings to see if I just needed to enable a keyboard, but there was nothing there to enable.


I downloaded a memoji keyboard from the App store, but it's clunky to use - not seamless like the memojis I used to have. How can I get them back?

iPhone XR

Posted on Sep 21, 2023 6:53 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2023 2:40 PM

In new message hit happy face icon by the space bar, Hit "show Stickers", scroll action bar at the top to the right, hit memoji icon and the personalized faces show up. Very complicated compared to the old way. Liked that much better.

490 replies

Nov 21, 2023 9:40 AM in response to singlefisch55

Hi.. thank you for this I’ve finally got my stickers back. Would have been helpful if Apple had mentioned this change and how to retrieve after upgrading to ios17.

And as far as I know they still haven’t corrected the fact that iPad 10.7 2022 isn’t compatible with 1st gen Apple Pencil although they are/were promoting that it is. When I called Apple they said it was a software issue and would be put right (that was a few months back) but do far it hasn’t! Apple losing its grip??? lol

Nov 22, 2023 12:02 PM in response to cee44

Agree with this because I can’t and haven’t been able to get my Memojis back! Too many complicated steps to ever use them again. Not sure who in the Apple tech team that came up with this update but it doesn’t work and I really will have to think long and hard about any new updates from here on out! Pretty sure there will be more people thinking about using a different phone service from here on out!

Memojis disappeared after iOS 17 upgrade

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