Memojis disappeared after iOS 17 upgrade

I just upgraded to iOS 17 and now my memojis have all disappeared. I checked for how to get them back and found a process that involves the App Store button that SHOULD be next to a camera icon when I open my messages app. Neither the camera nor the App Store icon appears. Without these, I can't proceed to the next steps. I tried looking in Settings to see if I just needed to enable a keyboard, but there was nothing there to enable.


I downloaded a memoji keyboard from the App store, but it's clunky to use - not seamless like the memojis I used to have. How can I get them back?

iPhone XR

Posted on Sep 21, 2023 6:53 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2023 2:40 PM

In new message hit happy face icon by the space bar, Hit "show Stickers", scroll action bar at the top to the right, hit memoji icon and the personalized faces show up. Very complicated compared to the old way. Liked that much better.

490 replies

Nov 9, 2023 1:38 PM in response to CincyFanVA

I got Stickers turned on and have everything available, but all of my personal Memojis did NOT come back. In fact, it's just the animals and the custom "Me"moji and all of its iterations are nowhere to be found. And there is no way to make a new one either. The only option is to do a live recording as an animal, but you can't design a Memoji anymore. So it seems the personalized Memoji have just been discontinued...?

Nov 15, 2023 11:43 AM in response to SDHREG

I had a PS. after 🤞 and when something like this…

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I Hope it works. Let me know.🤞

PS. I mentioned in a previous message that I have a lot of keyboards and you have to be in the default, English keyboard or the default of your language like when you set up your iPhone otherwise the icons won’t be there!!!

and if you have to, just use the English keyboard anyway, and just follow the pictures🤔🤨1-5 etc. And see why the glitch is there in a first place and why APPLE is making us figure out the workaround if that’s the case, like I said, I have many keyboards, and as you’re doing the steps 1-5, the keyboard could switch on you during the steps, so somethings, if the steps don’t line up with the pictures or not working, make sure you’re still in the default keyboard, or the English keyboard if you speak a different language “((make sure you use iPhones keyboard of your language do not download somebody else’s keyboard etc.))” you can tell, but it happens without you noticing it😎👍👋


Nov 18, 2023 3:22 AM in response to CincyFanVA

Ok, thanks for the help. But for what it’s worth, I just want to register disappointment for an update making one of the sweetest, most enjoyable extras (personalized memojis) not only harder to find, but kind of a pain - they were a nice surprise, now they are missing and i almost wish i hadn’t ever discovered them. Why make something cool and easy suddenly unfindable and extra work? It’s like they don’t want you to use a thing they once practically begged you to use (and made it super obvious and easy!)

This update just made things more tedious, more work, and therefore less interesting

Nov 20, 2023 4:21 AM in response to Mickthesaint

Hi. Same problem. The only icons I see are a plus sign on the left and a microphone on the right. There are no symbols as you described. Under a previous update they were moved from the emojis area to the stickers area. Now they’re neither place. Why does Apple keep screwing with them? It takes quite a while to remake them. Please put them in one place and leave them alone! What do I need to do to get them back, again?

Nov 20, 2023 6:59 PM in response to singlefisch55

This change is one of the worst in awhile for Apple. Nearly all design these days is centered around reducing clicks. This one increases clicks and buries several often used text features.


Here’s a tip, UI designers. If you are implementing a feature that involves a popup that then needs to be scrolled you’re going in the wrong direction. Too much searching around.


I’m calling upon Apple to revert this change! Or at least give us an option to return to the “classic” arrangement.

Nov 21, 2023 8:55 AM in response to singlefisch55

My personalized emoji disappeared and is not under the new drop down menu in stickers. It was an animated emoji, not like the ones available from Apple. I called Apple help desk and after 10 minutes of searching the Apple rep was unable to help. She suggested my VPN might have blocked my emoji and said I should try disabling it briefly to see if the emoji reappears. I am hesitant to do that so I’ll probably just try to find the APP that enabled me to create the emoji.

Nov 21, 2023 9:40 AM in response to singlefisch55

Hi.. thank you for this I’ve finally got my stickers back. Would have been helpful if Apple had mentioned this change and how to retrieve after upgrading to ios17.

And as far as I know they still haven’t corrected the fact that iPad 10.7 2022 isn’t compatible with 1st gen Apple Pencil although they are/were promoting that it is. When I called Apple they said it was a software issue and would be put right (that was a few months back) but do far it hasn’t! Apple losing its grip??? lol

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Memojis disappeared after iOS 17 upgrade

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