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Memojis disappeared after iOS 17 upgrade

I just upgraded to iOS 17 and now my memojis have all disappeared. I checked for how to get them back and found a process that involves the App Store button that SHOULD be next to a camera icon when I open my messages app. Neither the camera nor the App Store icon appears. Without these, I can't proceed to the next steps. I tried looking in Settings to see if I just needed to enable a keyboard, but there was nothing there to enable.


I downloaded a memoji keyboard from the App store, but it's clunky to use - not seamless like the memojis I used to have. How can I get them back?

iPhone XR

Posted on Sep 21, 2023 6:53 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2023 2:40 PM

In new message hit happy face icon by the space bar, Hit "show Stickers", scroll action bar at the top to the right, hit memoji icon and the personalized faces show up. Very complicated compared to the old way. Liked that much better.

490 replies

Dec 5, 2023 5:05 PM in response to singlefisch55

I did the more recent iOS Update 17/.1.2 and my keyboards including bitmojies (never had memojies) are back where they belong on the additional keyboards. The others are in stickers and there are only a limited number of those. UGH. Fix what ain't broke! Annoying. (note I had bitmoijis saved as a keyboard prior to the 17.1.1 update. so that's how they came back)

Dec 8, 2023 4:32 PM in response to Frank Kalas

I am going to go back to LG Phoenix 2. Yes its Older but Its easier to handle now. I was an AVID APPLE Supporter, However with this DEBACLE ( if it aint broke DONT FIX IT) I am going to wean my self away from Apple. When my Ph is paid off I am outta here 'kept for my Mac. I have stopped Updates there. I refuse to update to the Next Platform. I am Still using Monterey and and VERY Happy Thank YOU!

Dec 9, 2023 6:37 AM in response to MSwann1

I tried to click the + symbol to retrieve my memojis but it just says no recent stickers. Guess all my Memojis are gone forever. Also why did they mess with how my Apple Watch works? I’m getting too old to keep learning new things. All my settings are now different and I can’t even swipe to see how much battery power I have or how to ring my phone when I misplace it! Now it’s asking me if I really want to do things, but the text is so small I can barely read it. Very infuriating!

Dec 11, 2023 9:31 AM in response to singlefisch55

I just wanna say, i like that Apple provides us a built-in memoji and camera feature, we don’t have to download a separate memoji app like an android user. Every now and then after an upgrade, my custom Memojis are gone. I don’t know why, but I never can find them again, even after trying the various methods that are suggested. Oh well, I always just make new ones. It’s still better to have the built-in feature than to download an extra app!

Dec 13, 2023 7:06 AM in response to singlefisch55

I’ve tried everything, including going to my stickers and can’t use my Memojis anymore. I clicked on the Memoji app and I found my Avatar, but there’s a record button now and none of the other Memoji choices like heart sign or winking, etc. So it’s useless. It’s not the end of the world, but it would have been nice to keep them and not have them deleted unnecessarily because of a stupid update.

Jan 13, 2024 11:43 PM in response to singlefisch55

Everything DuanefromConcord said is correct. The only thing I would add is that you can get rid of the additional options for stickers that are there, so that the first thing you see is Memojis. When you scroll and get the emojis at the very end of the scroll action is the option to edit and then you can turn off all those other options they give you so that when you hit the Smiley the emoji option comes up the second or third across.

Memojis disappeared after iOS 17 upgrade

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