Memojis disappeared after iOS 17 upgrade

I just upgraded to iOS 17 and now my memojis have all disappeared. I checked for how to get them back and found a process that involves the App Store button that SHOULD be next to a camera icon when I open my messages app. Neither the camera nor the App Store icon appears. Without these, I can't proceed to the next steps. I tried looking in Settings to see if I just needed to enable a keyboard, but there was nothing there to enable.


I downloaded a memoji keyboard from the App store, but it's clunky to use - not seamless like the memojis I used to have. How can I get them back?

iPhone XR

Posted on Sep 21, 2023 6:53 AM

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Posted on Sep 22, 2023 2:40 PM

In new message hit happy face icon by the space bar, Hit "show Stickers", scroll action bar at the top to the right, hit memoji icon and the personalized faces show up. Very complicated compared to the old way. Liked that much better.

490 replies

Nov 15, 2023 4:19 PM in response to Ron Webster

My problem resolved.


Back story. I upgraded from iOS 16.x to 17.1. Afterward, in iMessage, I couldn't find my Memojis (the one I created to resemble me, plus the subsequent ones auto-generated from that). I followed the various suggestions here, to no avail. I tapped the + next to the message box, tapped Stickers, then scrolled through the row of icons, tapping on each one. Where I expected to find them (the icon of the face with a heart covering each eye) was empty.


I reflected on the several posts here reporting the same problem I had, but it being resolved after they updated to 17.1. As updating from 16.x to 17.1 is what resulted in the problem for me, I hadn't given much consideration to those posts. But it struck me that perhaps the specific version might not be the essential fact, but rather the upgrading itself. (An odd consideration, I realize, but software can do all sorts of quirky things.)


So, I checked for an upgrade, and 17.1.1 was available. I installed it, and voila, my Memojis were back, right where I had initially expected to find them.


Stupid and annoying, but resolved. Thanks those here who have posted replies to try to fix the missing Memojis problem. I appreciate the community!



[Edited by Moderator] 


Nov 20, 2023 2:21 AM in response to singlefisch55

Hi,


You can re-enable the emoji keyboard and reset Predictive Emojis on iPhone. Go to setting >>> Gor to General >>> Go to Keyboard >>> Turn off Predictive Emoji, wait for a few seconds, and then turn on.


Also, you can check on your iMessage App. Open any conversation and click the "+" icon near the text bar. Now, choose the Memoji sticker packs.



If nothing works, contact Apple Support for help.

Nov 28, 2023 11:16 AM in response to singlefisch55

Tap the little smiley face emoji in the bottom left corner under the 123 tab on the keyboard. Under the “Frequently Used “

tab you’ll see a half basketball shaped thingy in the bottom right corner next to all of the “allowed” emojis. Tap it and what should pop up is a display showing all of the emoji/picture options available to you. One of them is the 3 headed “stickers” icon. Tap it and scroll left or right until you see all of your emojis that you thought you lost. Mine was a personal one I designed and that’s where I found it. Hope this helps….

Nov 30, 2023 9:30 AM in response to CincyFanVA

I read all of the above, then tapped around, 1) Opened a new text message; 2) selected the + key at bottom left; 3) selected MORE (well below STICKIES); then further down to MEMOJI … where I found ONE and only option of my Memoji, versus the multiple that were available before. IMO this is NOT an improvement for two major reasons: difficult to use 3-5 clicks, and only one emotion to convey. So ,,,, why did the KEEP the kazillion other little dinky stickers? Make our Memoji easy to use and the dinky stickers click-centric.

Dec 2, 2023 8:23 AM in response to singlefisch55

After reading countless posts regarding this issue, I found one post which works. Press the (+) on the left of a typical text message. The 3rd choice from the top is "Stickers". A band of icons will show up at the top. Scroll right until you see a girl or face emoji. Click on it. Then click on your Memoji face and there should be a drop down of your Memoji icons. Once you use one within a text, the next time you go to the (+) and tap on the Memoji icon, you should see all the Memojis icons. It took me a long time and a lot of trial and error but I finally figured it out. I hope it works for you. Don't give up. You will figure it out.

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Memojis disappeared after iOS 17 upgrade

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