Memojis disappeared after iOS 17 upgrade

I just upgraded to iOS 17 and now my memojis have all disappeared. I checked for how to get them back and found a process that involves the App Store button that SHOULD be next to a camera icon when I open my messages app. Neither the camera nor the App Store icon appears. Without these, I can't proceed to the next steps. I tried looking in Settings to see if I just needed to enable a keyboard, but there was nothing there to enable.


I downloaded a memoji keyboard from the App store, but it's clunky to use - not seamless like the memojis I used to have. How can I get them back?

iPhone XR

Posted on Sep 21, 2023 6:53 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2023 2:40 PM

In new message hit happy face icon by the space bar, Hit "show Stickers", scroll action bar at the top to the right, hit memoji icon and the personalized faces show up. Very complicated compared to the old way. Liked that much better.

490 replies

Sep 22, 2023 5:42 PM in response to singlefisch55

Well, it happened to me, too, yesterday after the iOS update. However, after much frustration and hours after poking around and Googling. So, I clicked on the plus sign in the text box, then clicked on Stickers and Bingo! There they were. Now I can, at least find them. For some, they’re somewhat smaller. But at least I found them. Hope it works for you.

Oct 15, 2023 9:15 PM in response to singlefisch55

An angel (in my opinion) showed where to find the old Memojis a few days ago … yes! They’re still there! Tap on the + button next to the text box, on the left, select STICKERS and choose your old Memojis from the menu line at the top. I was SO happy to find them!!! I’m oddly attached to those things & they’re much better than any others I’ve seen. VERY happy to discover their “hiding place”!!

Oct 18, 2023 1:02 PM in response to singlefisch55

Just figured it out - go into a text thread and click the Stickers tab. Thereafter, the + sign and just click on those icons that come up and one of them is the Memoji set of stickers. Unfortunately, you do have to click on every individual one for them to pull up in the used list but that’s where they are buried. Apple needs to fix that expeditiously lol.

Nov 15, 2023 4:19 PM in response to Ron Webster

My problem resolved.


Back story. I upgraded from iOS 16.x to 17.1. Afterward, in iMessage, I couldn't find my Memojis (the one I created to resemble me, plus the subsequent ones auto-generated from that). I followed the various suggestions here, to no avail. I tapped the + next to the message box, tapped Stickers, then scrolled through the row of icons, tapping on each one. Where I expected to find them (the icon of the face with a heart covering each eye) was empty.


I reflected on the several posts here reporting the same problem I had, but it being resolved after they updated to 17.1. As updating from 16.x to 17.1 is what resulted in the problem for me, I hadn't given much consideration to those posts. But it struck me that perhaps the specific version might not be the essential fact, but rather the upgrading itself. (An odd consideration, I realize, but software can do all sorts of quirky things.)


So, I checked for an upgrade, and 17.1.1 was available. I installed it, and voila, my Memojis were back, right where I had initially expected to find them.


Stupid and annoying, but resolved. Thanks those here who have posted replies to try to fix the missing Memojis problem. I appreciate the community!



[Edited by Moderator] 


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Memojis disappeared after iOS 17 upgrade

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