iOS 17 voicemail issues

Hi SamES-335,

We'd like to share some suggestions to help with this situation you have with your Voicemail. Sharing an Apple ID is not advised as this can create several continuity issues. With this update Live Voicemail has been introduced and details about this can be found in Use Live Voicemail on your iPhone - Apple Support having this off may help but if not and with Voicemail being carrier related, you may need to speak with them.

Thanks for using Apple Support Communities.

As described above, after updating both phones to iOS 17.1.1, my wife's voicemails are showing up on my phone and mine are showing up on hers. If I delete a voicemail on my phone, it deletes that voicemail on her phone as well. Same if she deletes one on her phone, it goes away on my phone. We share an Apple ID but this has never been an issue before. We contacted our carrier (Verizon) who is unable to assist due to this being an Apple issue. We created an Apple ID for my wife - that solved the voice mail problem, but led to a number of new problems (photos, music, find my, etc. no longer sync, iCloud backups of my wife's phone no longer occur). I looked into family sharing, but that doesn't allow sharing of photos. There must be a solution other than to not share an Apple ID. Before the software upgrade, all was perfectly fine and my iMac, MacBook Air, and both iPhones were all in sync.

Considering this is a user to user forum, you should all leave your feedback to Apple

Product Feedback - Apple

I have this same issue and trying the suggestion above hasn't fixed the issue. I have never had this problem and have had an iPhone since the iPhone 4 many years ago. So this is a software issue that needs to be fixed. While yes I am sharing my apple ID with my wife, that's not usual at all. But we have our own phone numbers and devices and thus I can't possibly fathom why this is happening other than it's an IOS 17 issue. Please Apple look at this again and fix. I have to imagine there are thousands and thousands of people with the same issue. Also this is not a carrier issue but a device and software issue.

-Jim

Having the same issues as the previous member described as my voicemail is going to my wife’s phone. Never happened before this update and I’ve had only iPhone since the 3gs. This needs to be fixed apple on your side asap.

I have no voicemails showing. Anyone else?

This is not an acceptable response. I can’t even imagine how many people share an account with their spouse and family. Recommending everyone set up individual IDs is ridiculous. Secondly, using the family option is worthless when it comes to photos and sharing of other information. Before you put updates out or new functions, why don’t you look into the metrics of how many people will be affected negatively by your changes.

With all the millions of couples who have had two phones for years with a shared Apple ID, I bet you are going to see a big uptick in divorce and marriage counseling due to this change in how iOS now merges call-logs and voicemails!

My wife and I have shared the same Apple ID for as long as I can remember, but we have never had a problem until the recent update to 17. Now her calls show up on my phone and mine on hers including voicemails. Apple we need a solution! This is unacceptable!

Thank you - I provided feedback to Apple.

We are having the same issue wit voicemail showing up on both of our phones. We share the same Apple ID as well but have been for many years but have not had this issue until this latest update.

Did anyone get a response on this issue?

I couldn’t agree more, VVV32. Henderson_86 and Apple need to go back to the drawing board on this and fix it. With two phones’ VMs combined on each phone, it won’t take long to fill up the VM inbox.

This started with *your* recent software update, don’t pass the buck—fix it.

Apllesauce wrote:

This started with *your* recent software update, don’t pass the buck—fix it.

No idea who you think you’re talking to, but no one here works for Apple. this is a user forum.