TVOS 17 Audio Issues Require Daily Reboot

Immediately after upgrading to TVOS 17 I noticed audio issues that first present while on the home screen, the system clicks only intermittently play. This is also true when in apps (Settings, Hulu, Netflix, Disney+, etc.)

At first it was an annoyance but did not affect streaming performance. But within a few hours of uptime, the audio issues "bleed" to streaming. Presenting as no audio at all.

I force quit the streaming app, but no audio remains. Also no audio on home screen or other apps.

Restarting the Apple TV provides a temporary work around, but within the span of 1 day, the audio drops out completely. In the interim, system sounds are only intermittent.

Setup:

Apple TV 4K 3rd generation 128GB (purchased 2 weeks ago)

Ethernet connection to router

Samsung 75" TU7000 series TV

HDMI eARC connection to Samsung S series soundbar

TV setup to pass-through audio to the soundbar

I have fiddled with audio settings, to no avail.

I believe this to be a software bug because at no point prior to upgrading to TVOS 17 did I have any audio issues.

Apple TV 4K, tvOS 17

Posted on Sep 21, 2023 3:23 PM

Top-ranking reply

killweav Author

Level 1

47 points

Posted on Sep 29, 2023 11:09 AM

Here is what has worked for me (so far, going on 1 day of no audio issues):

Apple TV:

Navigation Sounds = off

Sound Effects & Music = off

Samsung TV:

Expert Sound Settings:

HDMI eARC = off

TV still uses ARC and pass-through to Samsung Soundbar, but enhanced ARC is just turned off. Reading about it, it's not widely implemented and required on only high end equipment.

Why I think this is the solution (at this time, might have to correct myself later on):

I no longer hear "pops" when new audio starts. Example: changing channels in live TV in Hulu or playing/pausing in any streaming app.

I might be able to turn back on navigation sounds and sound effects, but for now, because it's working, I'm leaving those off.

Nearing 24 hours with zero audio issues and no need to reboot Apple TV.

Hope this helps. It would be great if Apple acknowledged the issue where the common thread seems to be those of us who use external sound setups.

View in context

TVOS 17 Audio Issues Require Daily Reboot

Similar questions