Cannot Customize Lock Screen iPad OS

I've got iPad OS 17 (17.0.1 as of now) running on my iPad Air. I go to the lock screen, unlock the iPad, and long press. It comes up with the option to customize the screen or add a new screen. Regardless of which I choose, customization fails at the last step, after it asks if I want to make a "pair." Here's the steps:


  • Unlock.
  • Long Press.
  • Press the + to add a Wallpaper.
  • Choose a Wallpaper (have tried many, Weather is the most common because it's what I'm trying to do).
  • Change clock font, add some widgets, etc.
  • Click the Add button (top right).
  • BRIEFLY the thing with two screens pops up at the bottom and it looks like it's asking me if I want to create a pair or something.
  • Then that option vanishes, and I'm back to step three. I see my existing wallpaper, the new one I just created is gone, and I have to start over by tapping the +.


From there it's just a loop. No matter the style or widgets I choose, after I tap Add it's all over, I lose my work.


Anyone else seeing this? Is there something I'm doing wrong?


Did a slo-mo video with my iPhone showing the end of the process but not sure how to attach that here, if that's even possible..?


iPad Air, iPadOS 17

Posted on Sep 21, 2023 6:02 PM

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3 replies

Sep 21, 2023 6:09 PM in response to ZoeMacUser

If your iPad is not operating as expected after performing a system software update, try a forced restart - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




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Cannot Customize Lock Screen iPad OS

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