iPhone photos and messages not indexing after iOS 17 Update

17.2 is out. Did it fix it? I am downloading now….

I have now downloaded 17.2.1 update and the indexing is working, although I didn’t have an issue before

My issue with it started yesterday and I am extremely ticked that there is no documented fix since this has been a reported issue for what looks like to me, close to 2 years now.

Still happening with iOS 18. crazy that they didn’t fix this issue yet

Well I guess I’m glad to know that’s the problem and it wasn’t just my transferring of data that would never get a redo or fix. I use mine just to take a trip down memory lane and if you just put in the month and year it will pull those up. Just not as handy. Maybe that will work for you too though until/if they get a fix.

YES! I’m so glad I saw your post and knew there was an update. It fixed it for me also. Update to the new 17.1, I wasn’t alerted there was an update from Apple so you may have to go to general and updates and manually check. Hopefully it fixes it for all of us. I was relieved to know there were so many others like me that missed that feature!

Mine is also broken after upgrades, still broke with 17.1. iPhone won’t sync photos or align with iCloud. But the iPad is working fine, same upgrade processes same accounts…my iCloud has 19000 photos, suddenly my phone just sat there and deleted down to 7000 photos and is frozen with various sync messages…sync up, sync down, phone to hot, optimizing system, restoring from backup, etc…messages and photo count keep varying but no sync is happening.. processor and network traffic are low, phone gets hot anytime I change any setting

Has anyone found a workaround for this? Spoke with senior support today, seems like some indexing took place while iPhone was charging but still most history when referencing the imessage photo/link history under each individual contact name is not indexing. (iOS Version 17.1.1) Any tips would be appreciated...

Just came across this thread as I am having the same issue; I only bought the phone a couple of weeks ago and it seems this issue is still not fixed. Since I use photos for work and have always loved how easy Apple makes it to find old photos by searching for a specific date, location or simply a search term, I am not happy that I can't do this anymore (I have 100k photos in the Cloud, which I am paying for)

Not sure if my problem is a result of the same thread....Trying to download photos from iPhone SE to PC but instead of recognizing "new" photos the phone wants to download all photos (about 3500), calling them all "new" photos.

Is there a setting I can change to prevent this from happening? Don't want to download multiple copies of all my photos.

Thanks for any help

After weeks of trouble and endless indexing search, I changed my internet from ADSL to optic fibre and within a few hours, everything went back normally. Saved !! Why indexes disappeared one day and not working for weeks, it remains not clear at all, even with iOS updates. Just a very fast WiFi saved it all !

The issue started for after the 17.5.1 update on my iPhone 14 Pro (along with, so far, 47 other issues, including the phone often freezing, overheating, apps not opening, battery draining, iCloud and WhatsApp chat backups always failing etc etc).

So far no solution from Apple except an acknowledgment that his update has caused huge issues.

Same issue here, not sure if the phone needs to stay on charge while it indexes everything?

I contacted Apple about it. I think they’ll eventually do an iOS 17 update to repair it.

Same here, even after ios 17.1.1. Syncing status now only "syncing..." without the status of remaining photos unsynced :(( I sync 6 photos on wifi, on charger, unlocked, overnight