Photos application not working properly or indexing iOS 17.0 - 17.1

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Level 1

5 points

Photos application not working properly or indexing iOS 17.0 - 17.1

I have an iPhone 14 Pro Max running the latest version 17.1. Since 17.0 I have noticed that I am not able to search for any photos in my application. Absolutely nothing at all. I have left my phone several days connected so we can index completely but it doesn't seem like it's doing anything. I have also noticed when I flip through my Photos every once in a while I will have a blurry picture and if I wait it clears up. This also happens to my videos and can take up to 10 seconds to start to play a one minute video. I am not using the cloud to store my photos or videos. They are all on my phone. One other thing that I noticed is that if I take a picture and immediately try to send it via iMessage to anybody, it says "preparing" the little circle like if it is loading. Then I get a message after a while that says there was an error while preparing to share. Please try again later.

Does anybody have this problem or found a solution or a fix for this?

Thanks

iPhone 14 Pro Max

Posted on Nov 6, 2023 2:12 PM

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Answer 1

Visage-Apple Author

Level 1

5 points

Dec 13, 2023 4:08 PM in response to shollas

Yes I do have a solution for the issue. You're probably not going to like it but it's now fixed. What I did was to restore my phone and updated my iOS through my computer. I made sure I downloaded a fresh copy of my iOS through my computer instead of updating through my phone. You might have to put your phone in DFU Mode so that you can make sure you get a new fresh copy of the operating system for your phone. Oh, don't forget to do a back up of your data before you restore your phone.

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Answer 2

Dec 18, 2023 10:57 PM in response to Visage-Apple

This issue is needed to fix definitely!!! why update and have to log on computer to get it fixed!? terrible update. Before update I was able to search and instantly shown and now took forever and see message below…that I used to search before update. Now

“”No Result””

“”There were no results for "oakley." Try a new search. Indexing...””

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Answer 3

Visage-Apple Author

Level 1

5 points

Dec 18, 2023 11:21 PM in response to iPhoneUser05

Probably what happened was that the iOS somehow got corrupted in the update, and now you cannot find search results in your images.

I know it’s hard, but your best bet is to back up your phone and reinstall a fresh copy of the current iOS.

Lots of luck 🍀

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Answer 4

Dec 19, 2023 7:00 PM in response to iPhoneUser05

Very frustrating!! Why all photos are in Categories, Moments, Places, Faces and So on and on that are not needed and are not working! My curiosity to click on like “Winter” and so others and none of those are shown!? Before update was working and unfortunately last weekend I was at funeral to look for some of photos as to bring those for memorial service but couldn’t as time limited…Terrible update!

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Answer 5

Visage-Apple Author

Level 1

5 points

Dec 20, 2023 1:48 PM in response to Visage-Apple

I have a solution for the issue. You're probably not going to like it but it's now fixed. What I did was to restore my phone and updated my iOS through my computer. I made sure I downloaded a fresh copy of my iOS through my computer instead of updating through my phone. You might have to put your phone in DFU Mode so that you can make sure you get a new fresh copy of the operating system for your phone. Oh, don't forget to do a back up of your data before you restore your phone.

It was probably a software glitch. Your phone was installing iOS 17. Or 17.1.

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Answer 6

Dec 23, 2023 12:04 AM in response to Visage-Apple

FYI, thanks for your recommendations but I couldn’t afford the time - recent update 17.2.1 BAD & TERRIBLE!!! - Why can’t Apple working to fix the issue??!! as an iphone user why have to spend time to get that inconvenience. Issues so far: my music uploaded albums are gone and my iPhoto is scattered all categories and when search which same way how i used to search which message NO RESULT and kept on spinning wheel…. terrible!!! do not know what else… privacy next maybe???!!!

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Answer 7

Visage-Apple Author

Level 1

5 points

Dec 23, 2023 2:55 PM in response to iPhoneUser05

I’m sure it’s very frustrating but I don’t think Apple will create a fix for something as rare as what we both have had if you notice in the thread, they’re not many other people that have the same issue. I know it’s frustrating but you’re going to have to probably do a full restore. I wish you lots of luck.

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