CarPlay iOS17 not working

So since I did the iOS 17 update, CarPlay no longer works. I have reset the settings on my phone, my car, went through every step I found online and I have installed the most recent bug fix. So I am at a loss and I am assuming when my iPhone 15 Pro Max gets here today that I will still have the problem


Current phone: iPhone 14 Pro Max

Car 2023 Honda Accord Hybrid

Posted on Sep 22, 2023 5:29 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2023 12:30 PM

Greetings Erklee102381,


To ensure that you're covering all the bases, the following steps may be able to provide you with some additional assistance:


"Check your wired or wireless connection and your iPhone settings

If your iPhone is updated to the latest version of iOS, follow these steps—checking CarPlay after each step:

  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.

2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.

3. Restart your iPhone and your car. 

4. Make sure that Siri is on.

5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.

6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support.


Connect your iPhone with a USB-C connector to CarPlay with the USB-C to Lightning Adapter

You can use the USB-C to Lightning Adapter with wired CarPlay in most vehicles. However, some combinations of adapters, cables, and vehicle entertainment systems might disrupt the wired CarPlay connection. In this situation or for cars that support only wired CarPlay, use a direct connection with a USB cable.

Learn more about the USB-C to Lightning Adapter"


You can find more details here: If you need help with CarPlay


If CarPlay is still not working as expected, follow this link to connect with Apple directly: Get Support


Take care.


256 replies

Jan 10, 2024 11:43 AM in response to Erklee102381

So after giving up for a while, even after trying with the latest released iOS version, my Bluetooth connection was acting weird yesterday, and the music sounded like a phone connection (I’ve had this happen on other cars as well randomly) I decided to try switching from idrive to CarPlay on a whim, and it just worked without any issue and has been working since. It’s been less than 24 hours but I’m hoping it will hold. Very strange as I have done absolutely nothing different, no software updates, etc. I know this probably won’t help anyone having the issue but I’m glad whatever black magic decided to make it work again.

Jan 20, 2024 7:07 PM in response to TigerJon

TigerJon wrote:

I’ve called Ford 3 times - every time they walk me through a reset procedure that involves opening the door, hitting the lock, closing the door, and repeating a sequence of holding the power button and seek forward buttons until the panel restarts (I think I repeat this four times). It seems to fix the problem until I turn off the truck and restart it.


Which nicely proves it's not Apple's issue, it's Ford's.

Jan 24, 2024 8:29 AM in response to rsH-2577

I also have a Lexus 2023 300 h and I have the same issue. but not on my 2019 Chrysler or 2023 Hyundai Tucson.

Updated to 17.3 still does not work.... The wife is going crazy because she uses this feature all the time in the car for work and friends. Help anyone? The dealer worked for 1hour trying things but every phone from other people did not work. Are all the other Lexus 2023, 2024 having the same issue?? Is the problem only on the 2023 or ES models? IOS 17.2 worked one time and then stopped. Now this is strange.



Jan 25, 2024 9:06 PM in response to ksenib

  • Turning on Siri didn't help (my Siri was actually already on)
  • The Apple Support went through the same steps that are listed online, after 30 minutes of time and my car running, there was still no progress.
  • restarting the device and the car didn't help (duh! like that wasn't the first thing we all did!)
  • renaming my device (iphone) didn't help
  • removing my car from Bluetooth Devices on my iphone didn't help

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

CarPlay iOS17 not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.