New iPhone 15 lagging and dropping frame rate

When I activated the phone it said that I have to download a software update in order to transfer the data from my old phone, which I did. From then on my phone started lagging (the frame rate drops whenever I slide down, drag apps, or unlock my phone). What do I do?


[Re-Titled by Moderator]

iPhone 15

Posted on Sep 22, 2023 6:22 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2023 6:33 AM

Don’t erase your old phone.


Use your new iPhone 15 for 7-10 days; keeping it’s iOS updated w/ all new “point” updates.


A new phone always stays “busy” w/ various “setting up a new house” tasks.

If you remain dis-satisfied, return it for a refund before Apple’s 14-day Return Window closes.


Returns & Refunds - Shopping Help - Apple




37 replies
Question marked as Top-ranking reply

Sep 22, 2023 6:33 AM in response to clquded

Don’t erase your old phone.


Use your new iPhone 15 for 7-10 days; keeping it’s iOS updated w/ all new “point” updates.


A new phone always stays “busy” w/ various “setting up a new house” tasks.

If you remain dis-satisfied, return it for a refund before Apple’s 14-day Return Window closes.


Returns & Refunds - Shopping Help - Apple




Oct 27, 2023 7:32 AM in response to AniMukh

Mine is the same after the major updates i try to contact apple regarding this issue and planning to do a replacement its still on 15days guarantee however I bought it in spain and i lived in UK so there’s no way i can change it unless i fly there again. The annoying part is it shouldn’t have any issue considering its a new phone like you said but if your phone still in 15 days guarantee you can exchange it or refund it if your not happy with it

Oct 27, 2023 5:27 AM in response to clquded

My new iPhone 15 plus is lagging as well. It is freezing sometimes and doesn’t not catch when I swipe or tap. Even keyboard is slow and it’s irritating. As an iPhone user I expect it to work faster than my old phone. I can’t adjust brightness from the control panel several times a day. And once I couldn’t scroll the weather. I am thinking of replacing the phone or get my money back.

Oct 31, 2023 10:54 AM in response to clquded

Laggy phone. Switched from 12pro to 15 and then IOS update and incredibly laggy. Took to the store at Eton Mall, Ohio where everyone pretended to not see it and I looked like crazy, just to google and get some reassurance. They suggested for me to switch again to 15 Pro which I did not for obvious reasons. I read some motions and display settings could help but it did not and I am so unhappy with Apple at this point

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New iPhone 15 lagging and dropping frame rate

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.