You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch Ultra 2 VERY dim inside and dark enviroments..

Hello.

I just bought a very expensive Ultra 2 Watch. I am happy with the watch overall, but what totally ruins the experience is it is SO dim inside and in dark enviroments! I can hardly read it. There is no override available and the brightness is set to full. My son has a Series 6 and that is brighter in the same conditions. This cant be real? This so called "ULTRA" is more weak in brightness performance than an older regular Apple Watch. If there is something I HATE it is factory controlled auto stuff like this! We know the watch can be brighter so WHY on earth is it locked to a weak sensor that is WAY to low calibrated? I know its unfortunately not a hardware issue as ALL other Ultra Watch suffer from this ridicolous factory setting. Why can I not disable this auto dim or at least raise the lower minimum brightness. This is a disaster, as I can hardly read the watch in my office and living room where we have low light usually. This is almost a RETURN ISSUE for me! The fact that the user cannot set this setting when I bought and paid for the watch is a disgrace! And for those that reply its working as intended I can see by a search that hundreds of other users complain about this "error". This HAS to be corrected in a software update ASAP!

Apple Watch Ultra 2, watchOS 10

Posted on Sep 22, 2023 12:31 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2023 9:32 PM

Just received my Apple Watch Ultra 2 today and loved it until nighttime. I cannot read my text messages at all because it’s so dim and the brightness feature does not do much. Please re-calibrate!!! This is unacceptable for a Watch at this price.


Similar questions

611 replies

Sep 26, 2023 4:33 PM in response to LasseK1981

Hello there, I found out that this latest Apple Watch update adds a night mode sensor that is a bit of a pain on the Apple model that you and I have.


I found out how to turn it off


If you hold your finger on your screen until it pops into edit mode you will have a button that says edit tap on it then you will see at the top of the screen it should say style. If you swipe your finger to the right it will get to night mode.


You spin the crown to select the mode to be off.

Apple is already working on a fix


Oct 3, 2023 7:33 AM in response to LasseK1981

COMMUNICATING WHAT WE ARE SEEING


It’s been difficult to figure out whether we are seeing the same thing.

Taking screen shots obviously doesn’t work as the camera and displays change the brightness

What I tried is to drop my phone brightness down to the level that most accurately represents what I see on the watch

Here is the phone settingAnd here is the comparison of watch to phone


Is this what all of you are seeing or is yours better or worse??

Oct 3, 2023 4:12 PM in response to FSB2105

Trying again

Tried earlier to show a way of comparing our image quality

The new images I sent didn’t display fully on the post. Perhaps they were too large


In order to replicate what I see on my watch I adjusted the brightness on the phone to as accurately as possible replicate the brightness on the watch.




with the phone at this setting the image on a he watch is slightly dimmer than the one on the phone


Here is on the side by side



As you can see the image is about as bright as the lowest possible setting on the phone

Apple Watch Ultra 2 VERY dim inside and dark enviroments..

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.