You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch Ultra 2 VERY dim inside and dark enviroments..

Hello.

I just bought a very expensive Ultra 2 Watch. I am happy with the watch overall, but what totally ruins the experience is it is SO dim inside and in dark enviroments! I can hardly read it. There is no override available and the brightness is set to full. My son has a Series 6 and that is brighter in the same conditions. This cant be real? This so called "ULTRA" is more weak in brightness performance than an older regular Apple Watch. If there is something I HATE it is factory controlled auto stuff like this! We know the watch can be brighter so WHY on earth is it locked to a weak sensor that is WAY to low calibrated? I know its unfortunately not a hardware issue as ALL other Ultra Watch suffer from this ridicolous factory setting. Why can I not disable this auto dim or at least raise the lower minimum brightness. This is a disaster, as I can hardly read the watch in my office and living room where we have low light usually. This is almost a RETURN ISSUE for me! The fact that the user cannot set this setting when I bought and paid for the watch is a disgrace! And for those that reply its working as intended I can see by a search that hundreds of other users complain about this "error". This HAS to be corrected in a software update ASAP!

Apple Watch Ultra 2, watchOS 10

Posted on Sep 22, 2023 12:31 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2023 9:32 PM

Just received my Apple Watch Ultra 2 today and loved it until nighttime. I cannot read my text messages at all because it’s so dim and the brightness feature does not do much. Please re-calibrate!!! This is unacceptable for a Watch at this price.


Similar questions

611 replies

Nov 3, 2023 7:37 AM in response to FestiVOL

FestiVOL wrote:

I was just escalated to a level 2 “advisor” and he told me there was no known issues in 10.1 and did the whole rigmarole of telling me to repair it to my phone and call him back. Think he just simply didn’t believe me, and completely ignored me when when I asked him to just google “Ultra 2 Dim display”.

Sadly, viewing my feedback, it still shows "none" under "Recent similar reports".

So, I'm sure hoping folks are filing feedback as this forum isn't always going to be seen by the folks that matter.

Please file feedback if you haven't already!


Apple Watch Feedback Link

Nov 4, 2023 8:42 AM in response to SilverSurfer111

SilverSurfer111 wrote:

I bought my Ultra 2 on the day they arrived and have been following this discussion ever since, and it’s getting incredibly frustrating that there’s not been any interjection by Apple on this issue and we don’t know where we stand.

Apple where are you?

Apple will not reply here. Very likely Apple won't even see this thread, although since it's been reported numerous times, they may be aware.


Please file feedback:


Apple Watch Feedback

Nov 10, 2023 1:07 PM in response to shifflav

shifflav wrote:

Does anyone have any media contacts? I really think the media would find this quite interesting. It would make for some great headlines! It's clearly a software issue, since some have reported their older watches becoming dimmer after the latest iOS update. So, it would be a simple fix on Apple's part to retain, and not lose, thousands of customers over this.

One person said that they posted on an Apple-related site and it got nuked. MacRumors or AppleInsider? One of those I think.

Sad. But, as I've said before, please file feedback. It might get ignored, but it's all we got.


Apple Watch Feedback

Nov 13, 2023 10:30 AM in response to Toltepeceno

FWIW, I just opened a case using the Support.app on my iPhone. The tech said they had heard of this, and I sent him the URL for this discussion.

I cannot return my Ultra2 until I get off of the beta, but he assured me that it's in the system and he upvoted it to help as well.

Please all, while they might be aware of this thread, it's important to file feedback - as useless as you might think it is, it's our only way forward.

You might also want to do what I did above - only takes a few minutes. Also show them this thread.


 Apple Watch Feedback

Nov 21, 2023 12:11 PM in response to WestW53

WestW53 wrote:


A A P L wrote:


grdh20 wrote:

Everyone check back in once the next update goes public or release. Something might be somewhat "better". I think at least.
That's what I've been saying... ;)
Yes. That's what I believe as well ;-)

Not 100% what I think needs to be done, but progress.

For those who have not done so yet, please file feedback!


Apple Watch Feedback

Jan 5, 2024 12:14 PM in response to JDEEBEE1

JDEEBEE1 wrote:

I have just bought the ultra 2. My first watch from apple. I decided on that rather than another Garmin. It was fantastic in the day but when I went out for a night run I couldn’t see or read the display as it was too dim. I wear glasses for reading but could read this display in daylight, unfortunately not at all in low light with the dim screen. I also work in low light conditions. This watch is useless to me. I have decided to return the watch and buy a Garmin. All apple need to do is put an option for dimming on or off. Simple software update. I will not recommend this watch to anyone in my running community

Tell Apple:


Product Feedback - Apple


Oct 2, 2023 6:18 AM in response to LasseK1981

I am also having the same issue. I've got an appointment with apple tomorrow but based on the threads here I'm not feeling confident. My series 7 did not suffer from this and was very easy to read in the dark. I expected this $799 Utlra 2 to be amazing, and except at night, it is. I'm an I.T. Engineer and I've exhausted all home solutions. Just for those keeping track at home:

  1. I've updated my iPhone (14 pro) to the latest iOS (17.0.2 as of this post).
  2. I've updated my Ultra 2 to the latest watch os (10.0.2 as of this post).
  3. I have removed it from my phone and repaired it completely.
  4. I have rebooted my iPhone (not that should have any effect on this but reboot is simple enough.)
  5. I have manually adjusted the brightness on the watch to max (no real effect in dark environments.)


The only workaround I've found is that I have my flashlight set to the ACTION button, so if I turn ON my flash light and let it get super bright then turn it off, I can read the display fine until the watch display goes dim (or off). Seems like a lot of effort to see my watch.


At this point I'm as frustrated as most of you here, I hope we get a fix soon.

Oct 12, 2023 2:00 PM in response to th1ef

Strange dynamic going on here. Something I don't remember seeing from Apple in the past.


  • Create a new product (or in this case, "improve" an existing product)
  • Cripple it with lighting so dim that users can't read the device's text in a dark environment. Where you'd expect the text to really pop, it does the opposite.
  • Hang our hat on battery life claims, at the expense of our customers who bought and Ultra 2.
  • Straight out refuse to acknowledge that the problem exists.
  • Censor customers who voice their opinion about the device on their user forums (i'm talking about you th1ef, I saw what they remove from your post)
  • As a publicly traded company, we can't make certain promises about future products and fixes. And by acknowledging that the problem exists, it could affect the stock price (I suspect that's what going on here)
  • Have Apple support folks deliver different messages (ie This is a known issue and we're working on it / This is not a known issue, so let's waste a bunch of my time and yours troubleshooting a dud of a device)


Apple - can you just fix this?


[Edited by Moderator]

Oct 12, 2023 2:59 PM in response to derderdaist

I just finished another frustrating chat session with Apple support.


My takeaway - We're wasting our time and being ignored. Apple markets this watch with a certain battery life. And to accomplish that, they've thrown us all under the bus. I can just see the Apple Legal team telling the Product Dev Team, "We've already said the battery will last x-hours in all of our marketing. There's no walking this back now."


So if you still have the watch:

  • learn to live with an $800 watch that has text so dim in dark environments that you can't read it
  • return the watch if you can
  • cut your losses and sell it "as-is". And in this case "As-is" mean unreadable in the dark



Unbelievably shady behavior from Apple. What happened to this company?



Here are some responses to me asking the chat support agent if this is a known issue or not. (Edited to remove names)


I was able to gather leads on this issue from our resources and we do have an Escalation Team that gathers more details from affected device/users. Right now, there are no specific issues confirmed with the model and it is still being investigated.


---------------


Additionally, I would like to let you know that issues has been reported not just with the Watch Ultra 2 model. So a possible software update may be released if it is confirmed to be a software issue.


---------------


We have received reports but it is not yet a known or confirmed issue. As I shared earlier, details are being gathered for these cases as of the moment to confirm what is the root cause of the issue. I understand that there are multiple threads about this showing up online so let's make sure that we get our information from Apple to avoid misinformation.


So much for Apple being the company all about user experience. I don't think Steve Jobs would have allowed this to go on. Miss that guy.


Nov 3, 2023 8:52 AM in response to Alan160m

What happened to this company? I've never experienced this kind of behavior from Apple.



  • Put out a faulty product
  • Deny that there is a HUGE problem with the product
  • Make customers who've purchased the product feel like idiots when they contact Apple suppoprt, so maybe they'll go away
  • Make no effort at all to fix the issue via WatchOS updates
  • When customers contact support about the issue, have them jump thru as many hoops as possible (reinstalling WatchOS, re-syncing to iphone, etc) until you've exhausted the customer......and hopefully the customer will just give up


At this point, I'm more dismayed at what Apple has turned in to, than I am about having to return that Ultra 2.


Who in Cupertino thought that the "make your customers feel like idiots" strategy was the best way to handle this?





Nov 13, 2023 7:11 AM in response to svencux

Yes people are reporting that Series 9 has same issues as Ultra 2. And some people say its the software version WatchOS 10+. I am a little unsure of the last. But I got to say that I am loosing confidence in Apple. Since I wrote this post (OP) there has been two WatchOS updates. None of them had a fix included. And let´s be honest here, this is NOT something that requires months of beta testing or require a lot of programmers to compile code.


The functionality is already in place, via settings. The way I see it there really only is two ways of fixing this.


  1. Disable the ambient sensor.
  2. Boost the watch´s brightness settings (recalibrate)


I am very concerned about this as Apple has not even acknowledged the problem officially. Yesterday I did a quick google on the issue- just to see if there is a general awareness. And sure there is. Many news outlets and other places reports this via articles and so on.


This is not a feature request or demand on changing radically the watch. This is very serious request/ complaint as were to the watch become useless and worthless when in semi/ low light conditions. For me personally it ruins the entire experience! I mean I was like... ahhh should I do it? Buy a Apple watch? And then should I REALLY pay double up for a Ultra compared to regular series although I never would need the "Ultra features". So I fired the trigger and bought it. Its a big investment and I just feel so let down and cheated that basically I am only happy 12 hours of the day of the watch. The rest 12 hours its useless and something that bothers me. But the whole process to seeing the ad´s and 3000 nits screen- blah blah... And then this feature is only available if you place the sun on top of the watch lol! Now I did not for one second took note or was impressed over the "as low as 1 nit" about the display. Because I thought this was reserved for standby or other power saving features. Now I don't know if it IS 1 nit in the evening where I cannot read it due to dim, but it certainly feels like it. I am just so.... WAUV! baffled over Apple could think that this VERY low brightness settings is like "one size fits all". Not only can I not read it, but it hurts and put stress on my eyes when I try to. And then there is the fact that you want this "Ultra feeling" about your "super titanium watch". Well I am getting far from that. It looks weak and under powered and is just bad energy with this problem. I dont understand why either the auto dim is locked. On the iPhone it can be turned off, which I always do and adjust after my own prefs. And like on the phone the user is full aware that adjusting the brightness is a balance between battery life. This should 100% be the user set this and have power over this! The idea of that "Apple knows whats best for you and your eyes" are a joke! Anyway I just had the need for another rant because I am getting impatient and loosing hope!


Side note: I actually noticed yesterday for the first time that when in the low light conditions and the watch is in this "too dim" mode. If you then take your phone and slide the brightness (for the watch) down and up (from already max level) while the watch is active- It actually for a short time goes up to the "desired" level (for what is usable). This for some seconds like it should have been, it looks like. But after like 20 sec or something like that the watch dim down to the unacceptable level. So if the user could just skip at least the final dim down level it would be very likely- not an issue.


What I am trying to say is that the way I see it, it requires SO little from Apple to at least fix this to a acceptable level. And that would not even be to re-calibrate the sensor but disable the final level like described if you understand. And this "final dim level" seems like, or at least sounds like its a "feature" of the Ultra 2 and Series 9.


I have made comparisons with my son´s Series 6 watch. And his does not go down to this final dim level. Although the optimal would be total user control and a way of disabling the sensor, and on his Series 6 I would prefer a notch more brightness. His watch defiantly is on a usable and acceptable level compared to mine. And that's just another meeeeh! That an older regular Series 6 is "better" and more "powerful" than the brand new "Ultra 2". It´s a complete joke!

Dec 7, 2023 8:02 PM in response to LasseK1981

I have an Apple Watch SE, and I was also receiving very dim light on my watch, which is frustrating. This really helped though:


  1. Press the Digital Crown until the Home Screen appears, then tap the Settings app .
  2. Tap Display & Brightness.
  3. Scroll down, then tap Always On.
  4. Tap Always On to turn on or turn off the feature.


Also, whenever I want my watch to be at full brightness, before waking my watch screen, I scroll the Digital Crown to the highest brightness point. Unfortunately, the Apple Watch Ultra stays on, am I correct? Try scrolling up the Digital Crown before using your watch.

Apple Watch Ultra 2 VERY dim inside and dark enviroments..

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.