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LasseK1981 Author

Level 1

48 points

Apple Watch Ultra 2 VERY dim inside and dark enviroments..

Hello.

I just bought a very expensive Ultra 2 Watch. I am happy with the watch overall, but what totally ruins the experience is it is SO dim inside and in dark enviroments! I can hardly read it. There is no override available and the brightness is set to full. My son has a Series 6 and that is brighter in the same conditions. This cant be real? This so called "ULTRA" is more weak in brightness performance than an older regular Apple Watch. If there is something I HATE it is factory controlled auto stuff like this! We know the watch can be brighter so WHY on earth is it locked to a weak sensor that is WAY to low calibrated? I know its unfortunately not a hardware issue as ALL other Ultra Watch suffer from this ridicolous factory setting. Why can I not disable this auto dim or at least raise the lower minimum brightness. This is a disaster, as I can hardly read the watch in my office and living room where we have low light usually. This is almost a RETURN ISSUE for me! The fact that the user cannot set this setting when I bought and paid for the watch is a disgrace! And for those that reply its working as intended I can see by a search that hundreds of other users complain about this "error". This HAS to be corrected in a software update ASAP!

Apple Watch Ultra 2, watchOS 10

Posted on Sep 22, 2023 12:31 PM

Best reply

craigfromkuna

Level 1

11 points

Posted on Sep 26, 2023 9:32 PM

Just received my Apple Watch Ultra 2 today and loved it until nighttime. I cannot read my text messages at all because it’s so dim and the brightness feature does not do much. Please re-calibrate!!! This is unacceptable for a Watch at this price.

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611 replies

Dec 18, 2023 1:38 PM in response to Markuson

Markuson wrote:

Woah!!! NEWS!!!!

Apple JUST ANNOUNCED:

”It is PAUSING ALL SERIES 9 and ULTRA 2 SALES!!!!”

No explanation for why… BUT… I think we may have a pretty good guess.

Yes, there is an explanation for why. It is because of a patent dispute.

https://www.wired.com/story/apple-suspends-sales-watch/

Dec 28, 2023 7:32 AM in response to LasseK1981

At 60 with poor sight I have just been given a Christmas present of an apple 9 watch. I have a series 7 and never had a problem with large text and more importantly brightness. Having set it up with bold text everything is fine during the day. Unfortunately it is so dim at night I can’t use it as can’t see it let alone read it. If it was not a gift I would rerun it as it’s hopeless and the worst apple item I have ever had. Unless Apple fixes this it is destined for a draw never to be used. Thanks Apple for creating something that seems hard to use for those with good eyes. I don’t have a chance and am Now back to my 7. What a total waste of my son’s money !!!!! Disgrace.

imkarma

Level 1

8 points

Dec 31, 2023 12:29 PM in response to LasseK1981

I also bought an AWU2 few days ago and I hate it that inside my apartment in dark environments, I can barely read the watch.

Please remove this auto-dimming feature! It ruins the whole experience of this 800$ Watch.

jrjmu

Level 1

25 points

Feb 14, 2024 3:05 AM in response to COAriz

I’m on 10.3.1, still the same issue. Sure I can see the dimmed screen in total darkness, but not in dim to very dim light. Still need the option to disable the feature back - many people experience reduced night vision as they get older.

grdh20

Level 1

72 points

Nov 23, 2023 6:45 AM in response to LasseK1981

Better, meaning actually readable in the dark compared to what I deemed totally unreadable prior. Not sure how to compare, but I wouldn't return it now. I find it acceptable, short of actually having better user control. It is NOT at full daylight brightness by any means, but it's "ok" finally. I suggest trying the update (now or when released) if you can't wait it out.

(others see similar results on their U2's, so I don't think it is a placebo effect)

LasseK1981 Author

Level 1

48 points

Oct 1, 2023 6:33 AM in response to FSB2105

I am also afraid that is what they want.. And its really "hillarious" that you cannot set manually... because then people with good eyes, bad eyes, young, old could set the watch perfect for their individual needs! But no!

A corporation that no longer owns the watch should dictate how its setup and even with something as lame as the brightness in the watch.. please file a complain at the feedback link

Feedback - Watch - Apple

LasseK1981 Author

Level 1

48 points

Oct 2, 2023 1:19 PM in response to BeCause2

Yes its very frustrating! But I don't think its a hardware issue, because this affects ALL the Ultras/9s. Its either a software issue OR the light sensor i calibrated wrong...

The good thing is our post and others has shaken the Apple bobble haha! ;)

https://www.macrumors.com/2023/10/02/apple-watch-ultra-display-too-dim-in-low-light/

dont forget to file a complaint in the feedback link:

Feedback - Watch - Apple

LasseK1981 Author

Level 1

48 points

Oct 6, 2023 2:41 PM in response to ckmic

Everybody need to file a complaint here:

Feedback - Watch - Apple

And if you call support also its double win... But please remember negative feedback.. I filed both under "request" and "hardware issue"

Thanks

Oct 9, 2023 3:55 PM in response to LasseK1981

Anyone who is having this same issue on the Ultra or Series 9. Please report or share you concerns about this issue on the Apple Feedback page. Maybe we can get this issue resolved sooner with the help of others. Feedback - Watch - Apple at www.apple.com/feedback/watch/

Oct 9, 2023 3:56 PM in response to georhans

LasseK1981 Author

Level 1

48 points

Oct 14, 2023 10:11 AM in response to tkoerbe

Exactly! And that is why is it SO important that EVERYONE file a complaint under the feedback. I have filed two compaints.

Same complaint but under "requests" and one under "hardware issue"... we really need to flood them to make any change happen!

Feedback - Watch - Apple

g0sbv

Level 1

11 points

Oct 16, 2023 11:36 PM in response to g0sbv

This is what I get when I post details

Thanks for participating in Apple Support Community.

We removed your post “Apple watch ultra.”

To read our terms and conditions for using the Community site, see this page: Apple Support Communities - Terms of Use and the Community Etiquette Guidelines

We hope you’ll keep using our Support Community forums. You can find more information about participating here: Apple Support Communities - How To Articles

ckmic

Level 1

12 points

Oct 19, 2023 4:54 PM in response to LasseK1981

SO i just go tis from Apple - and I haven;t made a post in a couple weeks .. I believe they are trying to censor this foreman as a highlights their weakness. And their commitment to their poor design. I would be curious to see how this violates any rules? Not sure what the issue was. Other than censorship outright

We removed your post Apple Watch Ultra 2 VERY dim inside and dark enviroments..from the Apple Support Community site. Because you’ve submitted a number of posts that violate the Support Community Use Agreement, this message is a warning. If you continue to create inappropriate posts, we may suspend your ability to use the Apple Support Community Site.

You can read our submission guidelines here: Apple Support Community Use Agreement

We’ve included a copy of your original post below.

Thanks,

Apple Support Community Staff

In Canada we paid $1100 +

today I got a text and couldn’t even read it in my room with the curtains closed, I just opened my phone to read it instead of the watch.

LasseK1981 Author

Level 1

48 points

Oct 20, 2023 10:55 AM in response to svencux

No they have not made any official acknowledgement which is quite extraordinary. 10.000 have read this post. And you say they have the same issues in Germany. I also kept it hoping for a fix. But my brother told me they had other issues on other devices through out time that had even bigger backlash and they never wanted to do anything for the customer to fix it. Its VERY hard to wrap your head around this kind of company practices.

Everyone here is the direct link for complaints:

Feedback - Watch - Apple

Oct 23, 2023 11:56 AM in response to th1ef

What I've been doing is: I assigned flashlight to the action button. If I need a brightness boost in the dark, I cover the face so I don't blast my night vision, and activate, and deactivate the flashlight. Doing this temporarily boosts the brightness of the watch face. It peeves me that I have to resort to this just to see my watch at night, and I hope Apple does right by us and allows us to specify a minimum brightness for accessibility.

Please please please submit feedback:

Feedback - Watch - Apple

Apple Watch Ultra 2 VERY dim inside and dark enviroments..