Apple Watch Ultra 2 VERY dim inside and dark enviroments..

Hello.

I just bought a very expensive Ultra 2 Watch. I am happy with the watch overall, but what totally ruins the experience is it is SO dim inside and in dark enviroments! I can hardly read it. There is no override available and the brightness is set to full. My son has a Series 6 and that is brighter in the same conditions. This cant be real? This so called "ULTRA" is more weak in brightness performance than an older regular Apple Watch. If there is something I HATE it is factory controlled auto stuff like this! We know the watch can be brighter so WHY on earth is it locked to a weak sensor that is WAY to low calibrated? I know its unfortunately not a hardware issue as ALL other Ultra Watch suffer from this ridicolous factory setting. Why can I not disable this auto dim or at least raise the lower minimum brightness. This is a disaster, as I can hardly read the watch in my office and living room where we have low light usually. This is almost a RETURN ISSUE for me! The fact that the user cannot set this setting when I bought and paid for the watch is a disgrace! And for those that reply its working as intended I can see by a search that hundreds of other users complain about this "error". This HAS to be corrected in a software update ASAP!

Apple Watch Ultra 2, watchOS 10

Posted on Sep 22, 2023 12:31 PM

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Question marked as Top-ranking reply

Posted on Sep 23, 2023 3:21 AM

Hello. Yes you are right- it almost seems like it dosent matter with this brightness slider! And I know the watch can be ultra bright IF you take a flashlight and light onto it. :( I just HATE these factory locked settings where "they know whats best for you!". But this is an essential thing for me to use! What if I was 70 years and had a bad vision! I really cant understand Apples way of thinking here! So I contacted support and they say the best we can do is write this complaint/ request at this feedback page which I did from two email accounts! ;) So PLEASE file a request or hardware issue! I did one on both topics!


Feedback - Watch - Apple


611 replies

Oct 26, 2023 7:55 AM in response to dreamburn

Absolutely right if you haven’t already sent in your feedback about the dimming of the Apple Watch Ultra 2 please send in your feedback. Otherwise we’ll get nothing done. This situation needs to be resolved. Keep calling Apple support and complaining.

www.apple.com/feedback please people we all spent over $800 on this watch. Let’s get them to do something about it now.

Nov 1, 2023 9:34 AM in response to LasseK1981

I contacted Apple about it and was escalated. They, of course, don't acknowledge there is a problem, but all of their tests showed that the watch was fine. When I hold the Series 9 next to my Series 4, the difference is almost laughable. The 4 is way brighter! So, since I have AppleCare, Apple offered to ship me a new watch for no charge. Of course, it's going to have the same issue, but I can play that game forever. I'm looking forward to calling them back when I get the replacement and telling them it has the same problem!

Nov 4, 2023 9:20 AM in response to nemass

nemass wrote:

Thanks for that, I have sent feedback, I find the watch is bordering on useless in a dark environment, but I will give it a week to see if I can work round it, if not I will try to return it for a refund.

Hey, I'm right there with you!

I'm HOPING that with the 17.2 betas, something gets put in to deal with this.

There's still time, and I agree 100% that this watch - the most expensive of all the Apple Watches, needs a fix.

The sad thing to me is that this is by design. I guess if you're a 25 year old programmer it's not an issue, but I've spent more on Apple gear in the last 38 years than a new Tesla. I own, and my family owns dang near every Apple piece of hardware they make, and this is the first time I've truly been let down.

I also collect watches, and I was so stoked to add this to my collection - not knowing I'd be hating it every day once it gets dark.

I haven't even taken it diving or camping yet, and that is where this issue becomes a danger, as opposed to an inconvenience.

I don't give a rat's butt about battery life - I want to READ my watch...


Please all, file feedback ASAP.

Nov 10, 2023 1:02 PM in response to LasseK1981

Does anyone have any media contacts? I really think the media would find this quite interesting. It would make for some great headlines! It's clearly a software issue, since some have reported their older watches becoming dimmer after the latest iOS update. So, it would be a simple fix on Apple's part to retain, and not lose, thousands of customers over this.

Nov 24, 2023 2:24 PM in response to Alan160m

There has been absolute 0 improvement to the brightness since launch. I am the OP of this post and I still have issues were I simply cant read it at all. Its been 2 software updates with zero improvements. I dont know what the other user/ poster is talking about. Its is in no way acceptable level.


I am 42 years old and have normal eyes. But I cannot read it- its too dim. The whole "Ultra" thing with weak under powered brightness is really lame if you ask me!


What I expect when buying ULTRA parts like to my PC is the best of the best. And the Watch can simply not qualify for that other than totally disappoints with subpar regular Watch 6 (my sons) in evening night brightness... It seriously feels like a scam! I dont see also how someone can sell the "down to 1 nits" display as a feature when basically no one on the planet can read in 1 nits. I dont see why Apple just unlock the brightness to manual or better disable the ambient sensor like I always do on my phone. (I hate auto brightness) and then just make a notification on the screen saying "Beware that unlocking this the battery life will significantly reduce" which is perfectly fine by me! That is how we ALWAYS have managed our phones.

Nov 27, 2023 11:56 AM in response to MartinB7775

Don’t hold your breath on that happening soon. They’ve known about this since September and haven’t done anything or even acknowledged there’s a problem. From what I’ve read above possibly by the end of the year? I wasn’t willing to own a watch that’s literally worthless at night in the hope they’ll fix it. And three months without a fix is ridiculous in my opinion.

Jan 19, 2024 6:45 PM in response to LasseK1981

Fellow enthusiasts, let me introduce you to a nifty trick I’ve dubbed the Quantum Photon Replenishment Maneuver. It’s quite simple:


1. First, set your watch’s action button to flashlight mode.

2. Cup your hand over the watch face to create a ‘mini photon echo chamber.’

3. Briefly engage the flashlight for about half a second, then turn it off. Don’t worry, there’s no risk of overcharging, but ensure the light stays on just long enough to activate the process.


Once you remove your hand, you’ll notice your watch springs into a state of ‘heightened awareness’ with the brightness fully restored. Granted, it’s a fleeting fix, but it should buy you just enough time to navigate those crucial moments in the dark.

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Apple Watch Ultra 2 VERY dim inside and dark enviroments..

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