iPhone 15 overheating

HimRam wrote:

I am experiencing this overheating even after transferring my datas a month ago… this overheating éis a really problematic that apple must fix !

What message are you getting that indicates to you that the phone is overheating?

”unless noticing major battery health issues, sudden shutdowns, erratic behavior and freezing”

yes, these things. This is absolutely something different than just a sportier new model. I feel that it came with the latest update.

Hi - I purchased the iPhone 15 at the end of November 2023. I had no issues initially, but while on holidays over the past 2 weeks (mid Jan 2024), the phone got extremely hot, during which time the battery drained extremely rapidly. When I later plugged the phone in to charge, an onscreen message stated “Charging on hold. Charging will resume when iPhone returns to normal temperature”. I thought maybe I was using it too much, being on holidays, but nothing over the top showed up in the battery settings. This happened a couple of times while I was on holidays, so I booked an appointment at an Apple Store. A diagnostic test was run and no problems showed up. I think the technician mentioned a new type of battery, or a new part or something, which means this iPhone will be different from previous models (sorry, I’m not sufficiently tech savvy to understand exactly what he meant). Anyway, basically, the advice was: the phone is operating normally, so no need to worry.

I’m back home now, and the same thing has happened again. This time I wasn’t even using it and it overheated. While it was hot, it wouldn’t send text messages, calls weren’t received, and it didn’t seem to charge - although no onscreen message this time. I had to turn the phone off and on again to basically ‘reset’ it. So, considering I’ve had the phone for close to 2 months, I don’t think it has anything to do with indexing data; the voice over has always been set to off; this phone has 128GB storage capacity, which is double the capacity of my previous model - the iPhone 12 mini , which never had this issue; and all system software updates have been installed.

I’d really like to know what the cause of the overheating is, and if there’s something I can do to prevent it from happening again.

lobsterghost1 wrote:

As I've said my iPhone 15 Pro and 15 Pro Max are NEVER operating too hot. They don't have any battery drain issues either.

I also have had no issues with my iPhone 15 Pro and continue to be impressed with the battery life.

Thanks for this… dismissing concerns by directing people to the Genius Bar isn’t especially helpful when they provide you with a replacement device that has the exact same issue.

Some of these threads are helpful as they aggregate information and help identify the scope of a problem beyond those able to get to a Genius Bar. If everything could be resolved or contextualized in a meaningful way by the Genius Bar… this forum wouldn’t exist.

Advising everyone to stop complaining and take their phone in isn’t especially useful. Nor does everyone have the time, transportation, or resources to immediately get to a Genius Bar when their phone overheats and makes them worry.

Trap4 wrote:

Mine started smoking up for 1 minute and real big puffs , then overheated and the phone was never rhe same since yesterday Lol had it 3 weeks

If your phone is emitting smoke, you should unplug it immediately and make arrangements to have Apple examine it. Do not plug it in again.

Then the best thing to do is Call Apple Support, you likely will be routed to a L2 Advisor, and they can run diagnostics. I encourage anyone on this forum to come here after trying the evident easy troubleshooting steps. The L2 Apple OTA can gather logs and determine fast the number or type of heat cycles...It not only helps the user but also Apple to see if, for example with a new iOS and a new hardware, software (3d party app) is not causing issues. Folks, I could overheat any phone, any iPhone really, in certain circumstances and usage. Some app makers delay developpment until having heir hands on the hardware, or lag in R&D etc. If someone here says that WhatsApp for business caused issues, then it was the App for him. On the other hand I had apps causing issues, and a reinstallation fixed their ressource use... Some apps for example have aggressive cloud backups. I recall when using Microsoft OneDrive, on my iPhone, its slow aggressive indexing and uploading was so much I turned the app off...

If your new iPhone 15 Pro Max is getting hot, try a few simple things. First, update your phone to make sure it has the latest software. Next, stop apps you don't use from updating in the background. Also, check to see if any apps are using a lot of battery and try to use them less. Lowering your screen brightness and using location services less can also help. If it's still hot after trying these, you might want to reset your settings. I hope this will solve the problem.

This troubleshooting sometimes works but sometimes not. just give it a try hope so this will remove the heating and bugs you are facing. because I am also an iPhone user and find this troubleshooting often impressive buddy.

This is not useful advice as, when itunes releases any update, it is a clean install. In addition, people can lose substantial data and only a very few select apps, 3-5 at most, have been pointed out as energy hogs. Also, the reinstllation eschews perceptions as the iOS has not had time to learn, nor the apps, to spool their usage. Wait out a few days and you will see the reinstalled apps behaving as old. But overall, bad app corruption for iOS is largely an urban myth. Unless having an app with so much data that is hogs backup mode to its own cloud.

Again, this advice is not useful. Personally I rarely use location services and never Siri. But I know people that do and need them. Most iPhoen users needs them by the hundreds of millions. So your advice is to reduce subtantially the phone's usefulness and purpose. We could also suggest using airplane mode 90% of time and that will give up 500% battery life increase. If users need to turn off important apps, location, Siri etc, then the issue is worse than these functions.

Either or my posts seem to disappear. It is counterproductive entry after entry that a phone has a protracted overheat period and a frequency, but few post that "I called Apple L2 support, they ran an OTA and am being assisted the following x y z way." Apple OTA diagnostic and engineering collection is excellent, that's the first thing people should do. Call in for OTA support.

Got to be careful if articulating that the phone is overheating while off. That would imply a live current or it shorting and this is frankly unheard of. Alternatively you are describing a lithium ion runoff event and that is a different issue such as those affecting former Samsung phones. I recommend to call in, until then the entry generates skepticism. Apple iPhone runoff events are - for new phones- uheard off out of the billions of units sold. I once had a brand new MacBook Pro with a battery defect and it swelled the aluminum casing and the Genius folks took the unit away in a heartbeat, permanently.. got a new one.

Metropoliseast wrote:

Yes my iPhone 15 pro less than two months old overheated today after I put it in my cars wireless charging pad it only was on there about 15 min and it gave me the overheating message

What was the specific message? Did it say it was going to stop charging until the battery cooled? If so, that does not mean the phone was overheating. It just means that optimized battery charging was letting you know it was doing its job.

If, on the other hand, the phone said that it was going to shut down, that means it was overheating.

sonikamann wrote:

Hey, I started using 15 pro 2 weeks back. It heats up while charging from the first time.

All rechargeable batteries heat up while charging. Are you charging in on a hard, well ventilated surface? Is it getting too hot to hold? Is it giving you a warning message telling you it's going to shut down?