AndyAngler wrote:
Apple & O2 have been shocking, spent an hour on the phone to Apple whilst on speaker phone as its too hot to hold the phone to your face and their advice was to send it back to them with a turnaround of approx 28 days without a phone, the O2 shop that I purchased the phone from had a similar response although theirs was based on availability of a like for like model coming in which is late October and would also leave me without a phone, end o end shocking after buying a premium product from a premium manufacturer from a premium store, during both calls which took approx 1 hour 20 mins the battery declined by over 50%
You can take this advice or not:
If I were in your situation, I'd erase the iPhone back to factory. Then I'd sign in my Apple ID but NOT restore a backup to the phone. Let it settle, then see if you have any heating issue. There's a good possibility there could be something corrupt in your backup. Or in Cellular settings you could be set to 5G always, when you may not have a good 5G signal and the phone could be working too hard to stay connected to cellular. Set it to LTE and see if 5G services could be an issue. Turn location services off at first, then grant location services access ONLY where you need it.
If your phone works without excessive heat, the phone isn't defective and doesn't need to be replaced. Try it for two days (you have nothing to lose at this point). Assuming it's OK, move apps over little by little, testing for anything to not work correctly.
You may well wait a month or more to get a replacement phone and run into the same situation you have right now. And I have a friend who just did this over the weekend. Without installing the backup, the phone is running cool and without issue.