Unknown Part Unable to determine if your iPhone camera is a genuine Apple part.

I own a iPhone 13 pro, nerve get any repair but one day i received a notification about my camera "Unknown Part


Unable to determine if your iPhone camera is a genuine Apple part. This could be because the part is non-genuine or not functioning as expected, or the installation is incomplete." Can anyone please help and I also wanted to say that Apple is just playing with our money. Apple don't care about any of these issues



[Edited by Moderator] 


iPhone 13 Pro

Posted on Sep 22, 2023 11:17 PM

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Question marked as Top-ranking reply

Posted on Nov 7, 2023 6:55 AM

The function most certainly IS affected by this message. Loads and loads of people reporting the same error message + functionality issues (wide angle lens setting MIA, screen goes black and freezes in camera app, etc). You’re clearly not actually having the issue so your input is wildly unproductive.


Has no solution really been rolled out by Apple, seems it’s been over a year without solution?

125 replies

Feb 17, 2024 10:04 PM in response to lolo14207

lolo14207 wrote:

I have a 13 Pro Max.

I had the same message pop up this morning.

The only things I noticed were: my camera lagged / froze last night while taking a video; this morning, I went to take a picture, and the screen was blank, but if I flipped the picture around (to take a selfie), it was ok.

I am up to date with updates - iOS 17.3.1

I reser all settings, and I powered the phone off for 5 minutes. When I turned the phone back on, the notification was gone.

You need to make an appointment to have your phone serviced:


Genius Bar Reservation and Apple Support Options - Apple


Feb 26, 2024 7:03 AM in response to Sbmote

Sbmote wrote:

So everyone here is having the same issue after an update,

No, everyone is not having this issue.

and Apple knows about the issue,

Apple will only know if you take your phone to them for evaluation.


Genius Bar Reservation and Apple Support Options - Apple


still does not want to acknowledge an issue and charge for the repair.

Apple doesn't make announcements about anything in this user-to-user forum.

Do you work for Apple or are you in the repair business.

No and no.


Feb 28, 2024 6:38 AM in response to aerial225

aerial225 wrote:

This same thing happened with my phone! Tried to take it in to Best Buy yesterday and they told me they don’t handle these type of error messages & my phone would need to be mailed in to Apple! I’ve NEVER had my phone repaired or anything.

The message can mean two things: 1) that you had the phone repaired by someone other than Apple or 2) that there is a hardware problem that NEEDS to be repaired. If number one is not applicable in your case, then the issue is probably number two. Send the phone to Apple for repair.

Mar 5, 2024 5:03 PM in response to pravesh129

this has happened to me as well on my 13 pro max I dropped my phone and the screen cracked but I still have apple care plus and I was told I could send it in since I am 2 hours from a store and the repair would only cost me shipping, so I sent it in its was over a week and I get an email saying we couldn’t repair because of modifications that have been made. I bought the phone straight from apple, haven’t had it jailbroken, never had any issues, never taken it apart, and never taken it to anyone to have anything done to it. Apple sends the phone back to me still broken and when I call the support center they say they cannot tell me what modifications have been made and they cannot contact the apple repair center directly to find out what they found. Now I have a note on my phone that says it’s been modified they told me I just needed to buy a new phone. Or I could send it in again or go two hours to a store to have them tell me the same thing. This is messed up on a different level that apple will not uphold their end of a bargain and fix or replace my phone that I paid full cash for and paid for the apple care:

Mar 8, 2024 6:06 AM in response to Marshal_Self

The same thing is happening to me. .5 does not work amongst other things. Apple is scamming their consumers to promote new phone sales during their slow time of the year. I personally took this into Apple to get fixed. They told me I was 40 days outside of my warranty period so the cost would be $200 to repair. Convenient timing for the very first issue with my phone to occur. Convenient for Apple that is. The rep brought over his manager to see if there was anything else they could do and they told me there was not. They mentioned that I could trade in my phone and since the camera still works - I would get the full trade in value. So, I did what they said and I sent my phone in for a trade-in with a promised $420. Once it was reviewed after I sent it in - they told me that the value of my phone for trade-in would be $0. Of course this happens after I already purchased the new phone, even though my old phone was an Iphone 13 Pro which worked perfectly until Apple had a software issue that clashed with the phones hardware and then expected its consumers to cover the costs or "Upgrade to a new $1,100 phone". Now I am being given $0 for a $1,000 phone that was 2 years old, working perfectly, and broken by Apple. This seems fair. I personally will no longer be supporting Apple products if this is not remedied.

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Unknown Part Unable to determine if your iPhone camera is a genuine Apple part.

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