Unknown Part Unable to determine if your iPhone camera is a genuine Apple part.

This happened to my iPhone 13 pro a while ago too. The settings said the camera was not a genuine part, the wide lens function was not working, and I can only zoom up to 5x. I thought it was a hardware problem so I went to a genius bar and they fixed the camera for me, which I paid a lot of money for. It was functional for about 4 months before it happened again. It’s so annoying when I have to spend extra money when it’s an issue created by Apple.

Have you not read ask the other explanations that clearly state it can mean 3 different things, one being a general hardware failure?

About genuine iPhone cameras - Apple Support

• Was replaced with a nongenuine camera
• Was already used or installed in another iPhone
• Isn't functioning as expected

New update fixed it today. On Saturday 1/20/24 apple said I needed to bring it in or mail it and most likely pay to fix my camera. Like $300. They would never admit it was an issue.

The function most certainly IS affected by this message. Loads and loads of people reporting the same error message + functionality issues (wide angle lens setting MIA, screen goes black and freezes in camera app, etc). You’re clearly not actually having the issue so your input is wildly unproductive.

Has no solution really been rolled out by Apple, seems it’s been over a year without solution?

Update: after the 17.3 update the error for the “important camera message” went away and my phone took great pictures from what little I used it. But within 18 hours the camera portion of my phone is now either black or immediately freezes on an image as soon as you open the camera feature. This is actually worse now than before. Time lapse, slo-mo, video, portrait and pano all work great.

serenadegail56 wrote:

I’ve had my 13pro since Feb 2022 and till this day I still have that “unknown camera part” msg even after all updates since then. I tried to trade in my phone with not other damage or issues other than that and I can’t bc of it. How Apple get away with distributing products with faulty software is beyond me, a $1500 phone worth now nothing bc of that. Unbelievable.

It''s not faulty software. You have hardware that needs to be repaired.

just the fact that you like to add that Apple is playing with our money, really drops you on the, serious scale of this situation, because you seem more like a whiner instead of somebody who actually wants help. maybe instead of going into conspiracy theory mode, you might want to put into account that you got a bad phone and you should probably return it. Or at least take it to Apple repair. Why does everybody going to conspiracy theory mode, and automatically think Apple is the new devil. you guys really need a reality check

 I have encountered with my iPhone 13 Pro following the update to iOS 17.4.1. Specifically, I have experienced persistent problems with the 0.5 lens. Based on my research, it appears that the mechanical stabilization feature of this lens may fail, particularly for users who frequently travel, ride motorcycles, or occasionally drop their phone.

My iPhone has never undergone any repairs, yet I was quoted approximately $400 by Apple Care for the necessary fix. Given the nature of this issue, I believe it warrants a recall from Apple. This situation reminds me of the 2016 MacBook Pro screen cable issue, which also resulted in a widespread recall due to a similar defect.

Apple has marketed the iPhone 13 Pro as a durable device capable of withstanding harsh conditions, including being mounted on a vehicle traversing rough terrain. However, my experience suggests otherwise, raising questions about the device’s advertised durability.

Unfortunately, the trade-in option is not viable for my device, which has never been repaired but now has a non-genuine camera issue. Consequently, I am left with the difficult decision of either purchasing a new iPhone at a substantial cost or paying a significant amount to repair my current device.

I urge Apple to consider this matter seriously and explore potential solutions, to address this widespread issue. I look forward to your prompt response and a satisfactory resolution.

Thank you for your attention to this matter.

I hope this meets your expectations for a professional and compelling message - and will be posted.

Best,

Am

I’ve had the same issues. I went to Apple and got quote of $200, which I refuse to pay cus I did nothing wrong! Just tried this step after trying lots of things..maybe it’s just cus of current update. But try it out and hope the fix stays…

https://youtu.be/qZMGBHMcIPQ?si=xz7bwi9oC9KNyOog

I had the same problem with my iPhone 13 pro where it showed as not a genuine part after I updated. I got it repaired for the cost of the camera being $200 and the warranty wouldn’t cover it because it has been a year and three months after I bought it. I had never repaired the phone since I bought it new.

Wife has same issue with her phone, she brought it to my attention yesterday. Tried rebooting, nothing. Updated to 17.2.1 last night and she still has the same error.

Hopefully this week we can find time to take it to an Apple Genius Bar for some diagnostics.

I am having the same issue after the most recent update. It came out of nowhere as I was taking pictures. I did a reset and then a full factory reset and the issue still exist. I've never had any repairs done as it's never had any issues whatsoever.

This happened a few years back after an update that caused a significant battery drain. I have a love hate relationship with my apple phones.

Sbmote wrote:

This popped up last year took it in and was told it would be $250 to repair it. They are going to charge for an issue that an update caused.

No, the update didn't cause the issue. It simply caused the phone to recognize an already existing hardware problem.

So everyone here is having the same issue after an update, and Apple knows about the issue, still does not want to acknowledge an issue and charge for the repair. Do you work for Apple or are you in the repair business. I see you put the same thing on a lot of others posts.

this has happened to me as well on my 13 pro max I dropped my phone and the screen cracked but I still have apple care plus and I was told I could send it in since I am 2 hours from a store and the repair would only cost me shipping, so I sent it in its was over a week and I get an email saying we couldn’t repair because of modifications that have been made. I bought the phone straight from apple, haven’t had it jailbroken, never had any issues, never taken it apart, and never taken it to anyone to have anything done to it. Apple sends the phone back to me still broken and when I call the support center they say they cannot tell me what modifications have been made and they cannot contact the apple repair center directly to find out what they found. Now I have a note on my phone that says it’s been modified they told me I just needed to buy a new phone. Or I could send it in again or go two hours to a store to have them tell me the same thing. This is messed up on a different level that apple will not uphold their end of a bargain and fix or replace my phone that I paid full cash for and paid for the apple care: