Unknown Part Unable to determine if your iPhone camera is a genuine Apple part.

fmpbulldog717 wrote:

Exactly! What a joke! They broke the phones that they sold us and now they expect us to pay for the fix lol

No, "they" (Apple) did not break the phone. When you update iOS it scans and re-calibrates things. A fault in the camera was discovered and you were notified about it.

LA_Kim wrote:

I will add my voice to the chorus in case it helps move the needle in any way.

No, posting here doesn't move any needles in any direction. Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:

Product Feedback - Apple

That's how you get their attention.

I am having the same issue and there seems to be no way of fixing it. I went as far as resetting the phone and that didn’t seem to have any effect at all. I noticed it around a month ago when I had an issue with the Portrait mode camera stuck in x2 mode. The issue seems to have just gotten worst overtime rather than improving.

The update caused thousands of apples users to experience camera failure/issues. Apples resolution to this is to pay to fix the camera that their software update broke or buy a new IPhone. Ive done every possible troubleshooting step 4 times over and its still broken. Factory restarted my phone didn’t do jack. Sadly there is no resolution for this issue at this time🤷🏻‍♂️😡

This just happened to me too right this minute. I shut it down and turned it back on so at least the phone works again, but for how long? Still says not an Apple part though. Will continue to research.

Cop out? You mean he just gave facts and clarifying information because, as you can read with many of these replies, people are assuming the message means they had non-Apple repairs. He’s telling them how to look at their phone settings for signs of repairs and quoting the message also can mean a non-repair hardware failure.

SravanKrA isn’t an Apple worker, just a user like you.

Amit.Yogev wrote:

I urge Apple to consider this matter seriously and explore potential solutions, to address this widespread issue. I look forward to your prompt response and a satisfactory resolution.

Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:

Product Feedback - Apple

I find your answer pretty good. Yes, this happened to me as well. Yesterday I woke up to a NOT WORKING CAMERA. I can only take photos on 3x and the 0.5 just disappear from the screen like it never existed ... contacted support ASAP and they want me to pay $679 for fix the problem... (?) i find their solution CRAZY since its seems to be a software problem (their side)... i just want to drive +4 hr to an apple store made them OPEN my device and SHOW ME WHERE THE F is the UKNOWN PART just to be clear. Im so mad, it was whortless to take care of my phone so much if this message messed it up at the end. THIS IS MY LAST IPHONE FOR SURE.

Same issue. Suddenly the macro, 0.5, and telephoto lenses don’t work. I get the same “not sure if it’s a genuine part” message. I started a repair inquiry and was quoted $834 to send in my phone and have them repair the cameras. Unfair and unaffordable.

Same issue just started on my 13 pro after 17.2.1 iOS update. Seems maybe this is a software bug if everyone is hitting this right after update ?

I own Iphone 13 Pro and never got repair. After receiving update 17.4, i experience notification of non-genuine part of camera. How i wish they release update to fix this problem.

thanks i got the Iphone 13 pro max and the same thing happen to me, looks like there is 17.4.1 update i will try that and see if it works. But also where do you go to reset all the settings ?

The problem is that Apple doesn't take the phone with this problem in a trade in. I never replaced any part or never had my phone repaired except this problem, where my camera says unknown part. Because of this issue, apple trade in team revised my iPhone 12 Pro Max price from $450 to zero. So, basically we can keep using this phone without any issues but Apple thinks it's a third party camera and make it basically zero worth. At this point I fee like it's a customer service issue in my opinion. It's clearly been reported by many customers that they have not replaced their camera, yet Apple doesn't seem to repair this or fix the problem free of charge. What's more bad customer service is that they reject the trade in.

I am having the same issue just recently after I updated my phone to the recent IOS. My .5 does not work and most of the other features are a no go as well. I have never gotten my phone repaired nor is it broken. This is just crazy please fix it