Unknown Part Unable to determine if your iPhone camera is a genuine Apple part.

Same here! I wiped my 13 pro ios 17.4 this morning to sell it at afternoon but the message showed up in front of the buyer and destroyed everything!

The phone has never repaired or damaged! Very disappointing

I will add my voice to the chorus in case it helps move the needle in any way. Same issues. Just leaving the Apple Store now. The representative I saw acknowledged their camera is faulty and that it was a fairly common problem, but "not enough people have experienced the problem to offer the repair at no cost." So I will have to pay $199+tax to replace the admittedly-faulty camera for my <2-yr-old phone.

LA_Kim wrote:

I will add my voice to the chorus in case it helps move the needle in any way.

No, posting here doesn't move any needles in any direction. Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:

Product Feedback - Apple

That's how you get their attention.

AlsoPrime wrote:

But also where do you go to reset all the settings ?

You can reset all the settings, but if there is a hardware problem, the notification will come back.

Settings>General>Transfer or Reset iPhone>Reset>Reset All Settings.

This happened to my iPhone 13 pro a while ago too. The settings said the camera was not a genuine part, the wide lens function was not working, and I can only zoom up to 5x. I thought it was a hardware problem so I went to a genius bar and they fixed the camera for me, which I paid a lot of money for. It was functional for about 4 months before it happened again. It’s so annoying when I have to spend extra money when it’s an issue created by Apple.

I am having the same issue. After I did that update it says my camera is unknown. I have a 13 pro max. Bought it brand new. No repairs, cracks nada.

Apple just loves doing stuff to where it forces us to upgrade to the newest versions out.

very unhappy about this.

not a positive update: if you do a hard reset several times it will eventually get rid of that message and your camera will work again (meaning you did not destroy your camera!) if you open your camera more than once then it will come back. Basically you can erase the message and give your phone to them with no problems and they can deal with it after you leave.

This is an Apple forcing you to upgrade your device. If you’ve never had an unauthorized person open your phone that message clearly says one of the reasons is it could not be functioning properly. This is basically saying there’s likely a hardware issue that needs repaired.

You can do some basic troubleshooting to rule out a software issue first, tho. Forced restarts and reset all settings.

I am having the same issue and there seems to be no way of fixing it. I went as far as resetting the phone and that didn’t seem to have any effect at all. I noticed it around a month ago when I had an issue with the Portrait mode camera stuck in x2 mode. The issue seems to have just gotten worst overtime rather than improving.

The update caused thousands of apples users to experience camera failure/issues. Apples resolution to this is to pay to fix the camera that their software update broke or buy a new IPhone. Ive done every possible troubleshooting step 4 times over and its still broken. Factory restarted my phone didn’t do jack. Sadly there is no resolution for this issue at this time🤷🏻‍♂️😡

This happened to me as well and I saw someone suggested taking off their case that has the magnet on the back (for the magnetic charger). I took the case off and it immediately started working again

This just happened to me too right this minute. I shut it down and turned it back on so at least the phone works again, but for how long? Still says not an Apple part though. Will continue to research.

I had an appointment at Apple yesterday for this on my 13ProMax. The camera no longer communicates with the phone. There’s nothing that caused it just “something that happens either Day 1 or Day 1000”. It costs $200 to repair it. I’m opting to upgrade to a new phone. Goodluck everyone!

Complete cop-out of an answer.

I've been a loyal iPhone user for over 10 years, and its answers like this that will get me to switch. A refusal to acknowledge a known issue caused by your own hardware or software destroys your credibility.

As you can see from many of your customers' posts, this error is appearing when no repairs or replacements have taken place.

Cop out? You mean he just gave facts and clarifying information because, as you can read with many of these replies, people are assuming the message means they had non-Apple repairs. He’s telling them how to look at their phone settings for signs of repairs and quoting the message also can mean a non-repair hardware failure.

SravanKrA isn’t an Apple worker, just a user like you.