Unknown Part Unable to determine if your iPhone camera is a genuine Apple part.

I am having the same issue just recently after I updated my phone to the recent IOS. My .5 does not work and most of the other features are a no go as well. I have never gotten my phone repaired nor is it broken. This is just crazy please fix it

I also have same issue post iOS update. I never gave my iPhone 13 Pro for repair. Using it everyday but still showing same issue that camera is not genuine. Why the **** apple playing with customer? They can easily understand phone is never opened when they take it but they are not ready to help. Not happy at alll.

Stupid message just popped up on my 13 ProMax today - BEFORE I did ANY new updates. I was on iOS 15 when the message popped up so I did the updates and my camera issue isn’t resolved. Never had any issues and NEVER been repaired.

what gives Apple?? Apparently it’s a WIDESPREAD issue.

They will never admit it’s their problem and make us pay the repair charges even though it’s not our fault. Their trade in partners rejected my trade after sending it for this problem. I don’t have the Apple care anymore so I would have to take it to Genius Bar and get it repaired. This is bad from Apple that they don’t know it’s their part and no one replaced or repaired the camera. Apple genuine until it fails and Apple says oh no it’s not Apple genuine camera and we need to replace it with an Apple genuine part. So, was the camera not a genuine part in the first place or Apple sold an expensive iPhone with a cheap defective camera? Then they don’t trust all these customers who are genuinely expressing their frustration.

I’ve had my 13pro since Feb 2022 and till this day I still have that “unknown camera part” msg even after all updates since then. I tried to trade in my phone with not other damage or issues other than that and I can’t bc of it. How Apple get away with distributing products with faulty software is beyond me, a $1500 phone worth now nothing bc of that. Unbelievable.

This is exactly what happened to me when I sent my iPhone 12 promax for trade in. I already bought the new iPhone 15 for my wife as a gift and Apple third party trade in specialists sent an email saying my trade in now worth $0. The phone I paid $1500 is worth nothing now to apple. This is caused by Apple faulty software and they won't admit it. They keep saying it's hardware problem and it needs to be repaired. Well guess what caused it? It's your software Apple and we have to pay 200 or 300 for repairing it with a genuine camera part. what a joke on us customers.

I have the same problem and nobody can help me! They offered me replace camera or buy a new phone… my phone is in great condition andI don’t want to spend money and buy a new one! I can’t understand this… before UPDATE my camera works great and after update there is some problems

This same thing happened with my phone! Tried to take it in to Best Buy yesterday and they told me they don’t handle these type of error messages & my phone would need to be mailed in to Apple! I’ve NEVER had my phone repaired or anything.

Same exact thing. Brand new phone from Apple never been repaired. I live 3 hours from the nearest Apple Store - this hardware fix with an Apple genius answer is a no go for me. Also, who has the time to be on the phone with customer service for 4 hours #iphone #appleiphone #dobetter

Cheetah4 wrote:

Same exact thing. Brand new phone from Apple never been repaired. I live 3 hours from the nearest Apple Store - this hardware fix with an Apple genius answer is a no go for me.

As you have a hardware problem, you need a hardware fix. Or, just live with the problem. That's always an option.

Same here! I wiped my 13 pro ios 17.4 this morning to sell it at afternoon but the message showed up in front of the buyer and destroyed everything!

The phone has never repaired or damaged! Very disappointing

I am having the same issue. After I did that update it says my camera is unknown. I have a 13 pro max. Bought it brand new. No repairs, cracks nada.

Apple just loves doing stuff to where it forces us to upgrade to the newest versions out.

very unhappy about this.

Complete cop-out of an answer.

I've been a loyal iPhone user for over 10 years, and its answers like this that will get me to switch. A refusal to acknowledge a known issue caused by your own hardware or software destroys your credibility.

As you can see from many of your customers' posts, this error is appearing when no repairs or replacements have taken place.

Same here. Message appears and the 0,5 zoom is not working anymore. Did nothing with the phone.

Perhaps they found a way to boost their bad iphone sales again, like they did when they slowed down the iphones without telling anybody about it.

davidlefux wrote:

Perhaps they found a way to boost their bad iphone sales again, like they did when they slowed down the iphones without telling anybody about it.

Funny thing. They really did tell people, albeit not as clearly as they could/should have. And, the reason they throttled phones with very old batteries was not to boost sales (or even battery sales). It was to keep the phones from turning off unexpectedly, leaving people without a phone at all, possibly when they really needed it.