Unknown Part Unable to determine if your iPhone camera is a genuine Apple part.

Cheetah4 wrote:

Same exact thing. Brand new phone from Apple never been repaired. I live 3 hours from the nearest Apple Store - this hardware fix with an Apple genius answer is a no go for me.

As you have a hardware problem, you need a hardware fix. Or, just live with the problem. That's always an option.

The same thing is happening to me. .5 does not work amongst other things. Apple is scamming their consumers to promote new phone sales during their slow time of the year. I personally took this into Apple to get fixed. They told me I was 40 days outside of my warranty period so the cost would be $200 to repair. Convenient timing for the very first issue with my phone to occur. Convenient for Apple that is. The rep brought over his manager to see if there was anything else they could do and they told me there was not. They mentioned that I could trade in my phone and since the camera still works - I would get the full trade in value. So, I did what they said and I sent my phone in for a trade-in with a promised $420. Once it was reviewed after I sent it in - they told me that the value of my phone for trade-in would be $0. Of course this happens after I already purchased the new phone, even though my old phone was an Iphone 13 Pro which worked perfectly until Apple had a software issue that clashed with the phones hardware and then expected its consumers to cover the costs or "Upgrade to a new $1,100 phone". Now I am being given $0 for a $1,000 phone that was 2 years old, working perfectly, and broken by Apple. This seems fair. I personally will no longer be supporting Apple products if this is not remedied.

fmpbulldog717 wrote:

Exactly! What a joke! They broke the phones that they sold us and now they expect us to pay for the fix lol

No, "they" (Apple) did not break the phone. When you update iOS it scans and re-calibrates things. A fault in the camera was discovered and you were notified about it.

Same here! I wiped my 13 pro ios 17.4 this morning to sell it at afternoon but the message showed up in front of the buyer and destroyed everything!

The phone has never repaired or damaged! Very disappointing

I will add my voice to the chorus in case it helps move the needle in any way. Same issues. Just leaving the Apple Store now. The representative I saw acknowledged their camera is faulty and that it was a fairly common problem, but "not enough people have experienced the problem to offer the repair at no cost." So I will have to pay $199+tax to replace the admittedly-faulty camera for my <2-yr-old phone.

AlsoPrime wrote:

But also where do you go to reset all the settings ?

You can reset all the settings, but if there is a hardware problem, the notification will come back.

Settings>General>Transfer or Reset iPhone>Reset>Reset All Settings.

This happened to my iPhone 13 pro a while ago too. The settings said the camera was not a genuine part, the wide lens function was not working, and I can only zoom up to 5x. I thought it was a hardware problem so I went to a genius bar and they fixed the camera for me, which I paid a lot of money for. It was functional for about 4 months before it happened again. It’s so annoying when I have to spend extra money when it’s an issue created by Apple.

not a positive update: if you do a hard reset several times it will eventually get rid of that message and your camera will work again (meaning you did not destroy your camera!) if you open your camera more than once then it will come back. Basically you can erase the message and give your phone to them with no problems and they can deal with it after you leave.

I am having the same issue and there seems to be no way of fixing it. I went as far as resetting the phone and that didn’t seem to have any effect at all. I noticed it around a month ago when I had an issue with the Portrait mode camera stuck in x2 mode. The issue seems to have just gotten worst overtime rather than improving.

The update caused thousands of apples users to experience camera failure/issues. Apples resolution to this is to pay to fix the camera that their software update broke or buy a new IPhone. Ive done every possible troubleshooting step 4 times over and its still broken. Factory restarted my phone didn’t do jack. Sadly there is no resolution for this issue at this time🤷🏻‍♂️😡

So I posted on this thread before. I have been having all these same issues, no repairs were ever done nor is my phone broken yet I received the unknown part notification with limited usage on my camera. I took it to the Apple Store and the Genius Bar says my camera failed and MagSafe charging failed. They quoted me $499 to fix both, but the camera itself is $219 to swap out. Now of course I’m not going to be paying for something that isn’t broken. Definitely an Apple issue with either their hardware or software that needs to be fixed asap.

I had an appointment at Apple yesterday for this on my 13ProMax. The camera no longer communicates with the phone. There’s nothing that caused it just “something that happens either Day 1 or Day 1000”. It costs $200 to repair it. I’m opting to upgrade to a new phone. Goodluck everyone!

Complete cop-out of an answer.

I've been a loyal iPhone user for over 10 years, and its answers like this that will get me to switch. A refusal to acknowledge a known issue caused by your own hardware or software destroys your credibility.

As you can see from many of your customers' posts, this error is appearing when no repairs or replacements have taken place.

davidlefux wrote:

Perhaps they found a way to boost their bad iphone sales again, like they did when they slowed down the iphones without telling anybody about it.

Funny thing. They really did tell people, albeit not as clearly as they could/should have. And, the reason they throttled phones with very old batteries was not to boost sales (or even battery sales). It was to keep the phones from turning off unexpectedly, leaving people without a phone at all, possibly when they really needed it.

Same message on my 13 pro never been repaired as it has never been broken, Unknown Part Unable to determine if your iPhone camera is a genuine Apple part. Everything works perfectly on the phone, everyone’s phone can’t all break at same time, strange

has anyone got a fix for this yet, thanks in advance