Cellular Data is On 5G Logo shows but No Internet

Solved: i chatted with my Carrier support. I asked if they could check my account on the backend to see if the issue was the carrier or the phone. Within minutes, the internet was back! So in my case, it was the cellular service. Not sure why they couldn't figure it out when i reached out to support multiple times iver the month that this was going on.

Hi Kimchi001,

I had same issue. I thought it is telstra playing up. Tried couple of things but nothing worked. However I noticed I was using Nord vpn on my phone. I disconnected my vpn and all of sudden my internet was fixed. If you are using any sort of vpn please try turning it off. Hope this helps.

I have been having this problem off and on since July 24 even overseas in Singapore. It happens without warning and after talking with Optus fixed it a couple of times. This time I have found the cause to be Nord VPN. As soon as I turned it off the internet immediately worked. Thinking back this step was part of several completed together. Sounds like Nord needs to look at a fix but until then I will keep turning it off and on.

Hello kimchi001 and welcome to Apple Support Communities,

If we understand your post correctly, you are seeing a 5G connection on your iPhone but you are unable to access the internet. We’d like to help.

This article will show you how to check your settings for cellular data:

Use cellular data on your iPhone or iPad - Apple Support

The steps in this article can also be helpful when you're unable to use cellular data to access the internet: If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

Thanks for using the Apple Support Communities.

Fixed for me by locking to Vodafone Australia's 4G network only. My guess is there was a temporary problem with Vodafone's 5G network.

I left for several weeks and I can now use the 5G network.

In fact, I travelled overseas with my iPhone 15 Pro and did not have any problems with 5G networks in Singapore or Hong Kong.

Go to Settings > mobile service > and scroll down and check the list if your Safari is enabled to be used on the mobile network. This could be your issue. Good luck!

endee up being a Carrier issue

lida226 wrote:

This advice from Apple customer service is useless! Apple, the questions posted here with the challenges we're all experiencing are beyond this. We all know how to use cellular data and activate it on the iPhone. Apple, you're having a system-wide crash of some sort here that is major and critical because it is not allowing many users to use their phones basically unless they are on wifi somewhere. That is unacceptable and you need to resolve it for all operating systems as soon as possible.

You aren't addressing Apple at all here. This is a user to user only forum. If you or anyone else is having an issue accessing Cellular Data on your iPhone (I'm certainly not having any cellular data issues), the logical place to turn is to your carrier as they are the service you pay for cellular data options.

Adairma wrote:

This is not a carrier issue. SIM works fine in other phones.

the issue is the iOS mobile network stack

If this is true, then it would be happening to everyone, but it's NOT. I don't have issue accessing the internet on cellular data. I have two iPhone 15 Pro phones. I know several people with 5G iPhones who also are NOT having any issues accessing data or internet using cellular. And there is no such thing as the iOS Mobile Network. iPhone doesn't have it's own network. Carriers provide data, not Apple. Either contact your carrier or don't. That's up to you.

I am having the same problem with my iPhone 15 Pro running iOS 17.4.1 on the Vodafone Australia network. I see Vodafone AU 5G with 4-5 bars of reception but my mobile data/internet connection keeps dropping out. This has been occurring for ~2 weeks.

I upgraded my iPhone 15 Pro to iOS 17.5.1 yesterday. The same problem occurred this morning. No internet data access while using Google Maps when my phone was showing 4 bars and 5G on the Vodafone Australia network. I have seen similar no internet data messages in Waze and other apps. I switched mobile data off and on and this morning that fixed the problem. Normally this fix is temporary so I will monitor today.

This is not a carrier issue. SIM works fine in other phones.

the issue is the iOS mobile network stack

Has anyone been able to resolve this issue. I too have an iphone 13 that is showng 2-3 bars of 5g. I can make and receive calls, send and receive texts but I can't access any apps including safari unless I am on wifi.

Everything was fine 2 days ago and now its not.

I have tried restarting, turning bluetooth and wifi on/off, resetting default network settings. Nothing has worked.

If I put my sim into an old iphone I can use apps such as safari without any problem. What can I do to fix this without resetting the whole phone and losing my data?

This advice from Apple customer service is useless! Apple, the questions posted here with the challenges we're all experiencing are beyond this. We all know how to use cellular data and activate it on the iPhone. Apple, you're having a system-wide crash of some sort here that is major and critical because it is not allowing many users to use their phones basically unless they are on wifi somewhere. That is unacceptable and you need to resolve it for all operating systems as soon as possible.

iPhone 12. Cannot access the internet on 5G. Worked fine until 3 days ago. Looks like everyone is having the same problem unless you have an old phone and can’t update. Get your shot together Apple. Your supposed to be the best and brightest