Cellular Data is On 5G Logo shows but No Internet

Hi Kimchi001,

I had same issue. I thought it is telstra playing up. Tried couple of things but nothing worked. However I noticed I was using Nord vpn on my phone. I disconnected my vpn and all of sudden my internet was fixed. If you are using any sort of vpn please try turning it off. Hope this helps.

Pointless, I ended up resetting my entire phone today and the issue was still not resolved

This is not a carrier issue. SIM works fine in other phones.

the issue is the iOS mobile network stack

lida226 wrote:

This advice from Apple customer service is useless! Apple, the questions posted here with the challenges we're all experiencing are beyond this. We all know how to use cellular data and activate it on the iPhone. Apple, you're having a system-wide crash of some sort here that is major and critical because it is not allowing many users to use their phones basically unless they are on wifi somewhere. That is unacceptable and you need to resolve it for all operating systems as soon as possible.

You aren't addressing Apple at all here. This is a user to user only forum. If you or anyone else is having an issue accessing Cellular Data on your iPhone (I'm certainly not having any cellular data issues), the logical place to turn is to your carrier as they are the service you pay for cellular data options.

I switched from iphone11 to iphone15 recently and since the switch mobile internet is unstable. and usually just gone. People on the same network but on Androids does not have any challenges. happens both with 4 and 5g. disappointed, as now I cannot rely on hotspot at all. would be good to understand if this is a defect in iphone15...

Solved: i chatted with my Carrier support. I asked if they could check my account on the backend to see if the issue was the carrier or the phone. Within minutes, the internet was back! So in my case, it was the cellular service. Not sure why they couldn't figure it out when i reached out to support multiple times iver the month that this was going on.

Adairma wrote:

This is not a carrier issue. SIM works fine in other phones.

the issue is the iOS mobile network stack

If this is true, then it would be happening to everyone, but it's NOT. I don't have issue accessing the internet on cellular data. I have two iPhone 15 Pro phones. I know several people with 5G iPhones who also are NOT having any issues accessing data or internet using cellular. And there is no such thing as the iOS Mobile Network. iPhone doesn't have it's own network. Carriers provide data, not Apple. Either contact your carrier or don't. That's up to you.

I have been having this problem off and on since July 24 even overseas in Singapore. It happens without warning and after talking with Optus fixed it a couple of times. This time I have found the cause to be Nord VPN. As soon as I turned it off the internet immediately worked. Thinking back this step was part of several completed together. Sounds like Nord needs to look at a fix but until then I will keep turning it off and on.

My daughter is having the same issue with iphone 13. Any suggestions?

Genius, this fixed it for me! I have no idea why Safari had turned itself off. Thanks so much :)

endee up being a Carrier issue