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iPhone Touch Screen not working - iOS 17

I recently updated my iPhone 14 Pro Max to IOS 17 and everything has been working really well. I woke up this morning and my iPhone's touch screen was unresponsive and won't let me unlock my phone. I found a way to restart my phone by clicking the top volume button, then the bottom volume button, and then holding the lock button, however that did not fix the issue. I work primarily off of my phone so I need to get this fixed ASAP. Any tips?


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Sep 23, 2023 10:59 AM

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Question marked as Top-ranking reply

Posted on Dec 3, 2023 2:08 PM

After latest iOS 17 update, my iPhone 13 touchscreen is completely unresponsive - It won’t even let me restart or shut down. Major crisis! Hey, Apple: Please help us fix this problem soon!

243 replies

Apr 18, 2024 6:18 AM in response to cody_burdette

Glad to help, glad I was able to retrieve the information. To any little old ladies. That saved to buy a new iPhone with extra data. We are sorry your touch screen stopped working. Look at the positve you can see your home screen. We are all sorry if you can’t afford to retrieve your grand kids’ photos. Now is a great time to get into loan. Their all grown up now anyway, who what’s memories. Shame on you Apple, hope you see this and do better. Apple devices are no longer designed for when touch screen stops working and customers without cash on hand. Bring back options. Pretty sure SJ would be rolling in his grave.

Apr 18, 2024 8:37 AM in response to Axel Foley

This worked for me, but I had to plug in my phone to the MacBook first. Seriously - what if grandma had an iPhone and she couldn't get this to work? That's terrible, Apple should send out a fix. We shouldn't have to do this restart to get it to work. With that said, I appreciate the instructions. I will copy and paste these instructions to people.

Apr 22, 2024 5:05 AM in response to cody_burdette

This is unfortunately a syndrome of modern corporate philosophy as apparent profit has become more important than inconveniencing customers. But by not eliminating bugs before promotion, profits are actually reduced and customer image / reputation harmed.


I’m not a tech; just an old guy who progressed from quill to my boss’s mandate to learn how to use an early Compaq portable sewing machine sized computer whilst tech people loaded it up following which I was sent on secondment to Malaysia to use the computer to develop local staff.


The rules of those days were NOTHING was promoted from developers to users unless it was thoroughly tested to get rid of all bugs.


Unfortunately today, it’s all slapdash and hurry to get software out to customers, no matter it be riddled by bugs. This speed over quality in the long run is far more wasteful than getting rid of bugs before promotion. It’s bad customer relations and encourages users to seek out better and more reliable competitors.


My day has started badly because of Apples slapdash philosophy. No man wants to be awoken by a hysterical wife with a frozen iPhone, particularly when he doesn’t know the remedy.


I’m thankful and grateful I found this solution but APPLE, you charge enough for your supposed quality products. Stop the shortcuts. TEST TEST TEST & TEST again before promotion of anything, fix or otherwise. Stop hurting us, your long suffering devotee customers, before the last straw breaks our backs.

Apr 23, 2024 2:27 AM in response to cody_burdette

I I cannot do I suggest it because when I hold the volume down it just makes it a little noise and I can't get a screen and I can't see to shut it off . I just ran my fingers over the screen and it will tell you everything that's on there and how much percentage I didn't do any of this yesterday. I didn't change the setting and this is a new phone


May 10, 2024 9:57 AM in response to cody_burdette

My Iphone second generation SE now has this issue. Nothing I have tried fixes it. Installed the Apple Devices App. It indicated that the phone needed a software update which is strange because it already had the latest 17.4.1 update. The update failed with errors. Then a restore failed with errors. I then had to get the phone into recovery mode which took a couple of tries to get that to work. Finally the phone was restored to factory settings and I did an update from my ICloud backup. Phone seemed file for a little while but then the issue reappeared. Looks like I have a $500 brick now. My only conclusion is that the main board is bad or that IOS 17 is hosed. I may wait for the next IOS update before replacing the phone and see if that fixes it.

May 14, 2024 12:58 AM in response to charm1975

My touch screen was also frozen today. I just updated to ios 17.4.1 yesterday. Fortunately, the suggestions on this list to press the up volume switch, then then down volume switch, then the side button worked on the second try. But, if I did not have alternate access to the internet besides my iphone I would not have discovered this fix. Clearly, it is a software glitch that has been going on for awhile. Apple needs to fix this issue!

May 29, 2024 4:34 PM in response to PhillyBro

Thank God for your post! I was in Paris with a phone that would not charge at first then the screen froze. I was without any way to communicate outside my Airbnb, no google maps, no texts--nothing! Tickets, credit cards, maps, reservations, etc. were on my phone. After waiting hours to try to get my phone to reboot successfully and so I could use the frozen screen your idea of plugging it into my computer and holding the side button until the Apple logo appeared completely worked. I was. not optimistic but it sure did the trick. THANK YOU!

Jun 6, 2024 8:58 AM in response to cody_burdette

Same issue with my up to date iPhone X. Display works, but no touches work whatsoever. What worked for me: Force Restart it 20X in a row. Cannot even answer calls. Also, I couldn't even log in here to post a comment b/c I needed to check my phone for a code, but my phones broke. Apple has no other work around for this. I tried, and the apple website literally said wait till later when I do have my apple device. Well, its broke. Not sure how long it will work so I'm getting a new phone today. Thanks apple for making inferior, temperamental products. You forever lost this customer. Also, why on gods green earth would you make an update so buggy it neutralizes a phone completely??

iPhone Touch Screen not working - iOS 17

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