You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Apple ID photo won’t change on settings, iCloud.com, and “Name & Photo” setting on Messages in settings.

I want to change my apple id photo from a memoji to my normal photo. However, when i try to, it appears for a second, then when I leave and see it again, it reverts to my memoji apple ID photo. I was able to change my contact photo, not apple id photo. I tried restarting, signing out, kicking signed in sessions and logging in again, nothing works. Please help

iPad Air, iPadOS 17

Posted on Sep 23, 2023 2:32 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2023 12:55 PM

I've been experiencing the same issue you mentioned with my new MacBook Pro M3. Just like you, my profile photo wasn't showing up on this device, even though it appeared correctly on all my other Apple devices, including my iPhone 13, iPad Air 4, Mac Studio M1, and MacMini M1.


I managed to find a workaround that fixed the issue for me. Here's what I did:


  1. Go to 'Settings' and then select 'Users & Groups'.
  2. You'll see the correct photo there. Click on your photo.
  3. Below, you should see your profile photo with editing options. Slightly zoom into your profile photo.
  4. After adjusting it, click on the 'Save' button.


Once I did this, my profile photo started appearing everywhere on my new MacBook M3.


Give it a try and I hope it works for you too. Good Luck!

38 replies

Apple ID photo won’t change on settings, iCloud.com, and “Name & Photo” setting on Messages in settings.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.