i can no longer use itunes ver 12.3 using ver 17 update on iPad. Can you help

i can no longer use itunes ver 12.3 using ver 17 update on iPad. Can you help.

iMac 21.5″, macOS 10.12

Posted on Sep 24, 2023 6:49 AM

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Question marked as Top-ranking reply

Posted on Sep 24, 2023 7:51 AM

Some newer models of iPad require either a recent Mac computer with Finder - or Windows PC with the most recent version of iTunes for Windows (this only being available for Windows 10/11).


Older models of iPad can still use older versions of iTunes with older Mac computers and Windows 7.


As described, you appear to now fall in the category of a sufficiently recent iPad - and an older Mac. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple


If you are just need to transfer files and photos between iPad and Mac/PC, consider using iCloud.

3 replies
Question marked as Top-ranking reply

Sep 24, 2023 7:51 AM in response to Tony9511

Some newer models of iPad require either a recent Mac computer with Finder - or Windows PC with the most recent version of iTunes for Windows (this only being available for Windows 10/11).


Older models of iPad can still use older versions of iTunes with older Mac computers and Windows 7.


As described, you appear to now fall in the category of a sufficiently recent iPad - and an older Mac. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple


If you are just need to transfer files and photos between iPad and Mac/PC, consider using iCloud.

Sep 24, 2023 7:40 AM in response to Tony9511

Hi, Sorry I knew this would not be a quick answer. I have an outdated mac running on 10.12.6

I used itunes ver 12.8.2.3 to be able to plug in my iPad pro into the back of my computer and transfer photos to photo library on iMac.

But after the iPad pro update ver 17. I can Not get on itunes at all. There's the problem is there an answer for it?


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i can no longer use itunes ver 12.3 using ver 17 update on iPad. Can you help

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