I wasn’t able to set up this Apple Watch because of the activation lock

My brother gave me this apple watch that his friend gave him. I tried to set it up, but since my brother’s friend broke his phone and had to create a new icloud, i wasn’t able to set it up because of the activation lock. I don’t know what to do now because I don’t have evidence of purchase and i don’t have money to have someone else unlock it. Please help!!!!


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Apple Watch (1st generation)

Posted on Sep 24, 2023 3:26 PM

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Question marked as Top-ranking reply

Posted on Sep 24, 2023 3:34 PM

Your brother's friend will have to remove the lock. The friend either needs to regain access to the old account, or present Apple with the original receipt for the purchase of the phone so they will remove the lock.


This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support



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Question marked as Top-ranking reply

Sep 24, 2023 3:34 PM in response to YumBigDummy

Your brother's friend will have to remove the lock. The friend either needs to regain access to the old account, or present Apple with the original receipt for the purchase of the phone so they will remove the lock.


This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support



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I wasn’t able to set up this Apple Watch because of the activation lock

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