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Ipad Face ID doesn’t work

Camera works, but the Face ID is not working? There’s nothing wrong with the camera. It’s not blocked. I tried all of the “solutions“ nothing worked.

iPad Air 3, iPadOS 16

Posted on Sep 24, 2023 9:01 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2023 10:49 AM

The FaceID camera array is reliant upon several components - including an IR camera and IR dot-projector. If any element of the array is faulty, FaceID will not work.


This iPhone User Guide describes setup and use of FaceID on supported models of iPhone:

Set up Face ID on iPhone - Apple Support


If FaceID has been disabled, you’ll need to follow this guidance:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you unable to resolve a problem, you would be well advised to seek assistance directly from Apple Support:

Official Apple Support


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your device. If a fault is confirmed, you'll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Sep 25, 2023 10:49 AM in response to Maestrofink

The FaceID camera array is reliant upon several components - including an IR camera and IR dot-projector. If any element of the array is faulty, FaceID will not work.


This iPhone User Guide describes setup and use of FaceID on supported models of iPhone:

Set up Face ID on iPhone - Apple Support


If FaceID has been disabled, you’ll need to follow this guidance:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you unable to resolve a problem, you would be well advised to seek assistance directly from Apple Support:

Official Apple Support


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your device. If a fault is confirmed, you'll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Ipad Face ID doesn’t work

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