macOS Sierra 10.12.6 iMac 27” Late 2014 iTunes 12.8.2.3
iPhone 11Pro IOS 17.0.2
iPhone charges attached to iMac and iPhone also works properly with Photos on my iMac.
iTunes does not show the iPhone connected to my iMac. (But iTunes worked with iOS 16.7)
Frustratingly, this has happened to me also, no warning when updating my iPhone to iOS 17 that it will no longer connect to older Macs running older software. When iPhone 13 (iOS17) is connected, my Mac (10.12.6) tries to run a Software Update as below:
but that fails and gives the following error:
Not sure why it offers a software update only for it to fail?
I do hope Apple produces a software fix for this soon, so those of us who are still running older Mac software can update iTunes to connect with newer iPhones running the latest iOS.
I will provide this feedback to Apple Support:
AJHCPA wrote:
Another commenter in this thread pointed me to Xcode 15 and after downloading and installing this, my iTunes/MacBook can see my phone.
It shouldn't require downloading Xcode 15 and using parts of it to "fix" iTunes. It should just require having the latest version of iTunes 12.8 for High Sierra installed on your Mac. That was 12.8.3, the latest time I checked.
If that ISN"T enough, Apple needs to make a small revision to iTunes, and post a 12.8.4 version that will work.
Forcing people to mess around with downloading an entire development environment, just to get iTunes working, strikes me as more of the "DOS way" than the "Apple way."
I think the consensus is that this fix works. But something else is going on, people with the problem have something installed causing the problem. If you do a clean install of High Sierra and update iTunes it works without the need for the “fix”
Thanks Bruno. I tried your suggestion. It has not fixed my problem.
Same/similar issue on High Sierra, and I opened a separate thread
NOT seeing iphone SE (2020) since iOS 17 … - Apple Community
I now get "can't download the software because of a network problem" I have fast cable ...
Totally AGREE!
Just wondering if there has been any divine inspiration on this issue.... Thanks.
@iltb2000 : could you post somewhere your updated version of iTunes after the clean install, so we can try it without needing to do the clean install by ourselves?
This thread is about Sierra (and iTunes 12.8.2.3 - the latest possible) not issues with High Sierra. Please create your own thread as you’re confusing the issue. Appreciated.
same
As far as I understand you can't never downgrade your IOS, but only upgrade it (unless you buy a phone from someone running on 16).
apologize- i see folks only want this thread to involve sierra and not high sierra. but any advice would be appreciated.
Hi,
I encountered the same problem but in iTunes if the "Sync with this iPhone over Wi-Fi" box is checked, you can sync iTunes and your iPhone without a USB cable.
I used the stack exchange fix and iPhone is now recognised by iTunes - thank you!
The stack exchange method worked really well, thanks for sharing!
Is iOS 17 compatible with itunes 12.8.2.3 under macOS Sierra 10.12.6?
