Is iOS 17 compatible with itunes 12.8.2.3 under macOS Sierra 10.12.6?

Good news! I am still having issues connecting my phone with High Sierra and the latest possible ITunes update. I have an early 2011 MacBook Pro and iPhone 11. My error message claims it won’t download due to a “network problem”. I hate to admit an emotional relationship to technology, but I really love my 2011MBP with the cd drive and the variety of ports. I have changed the battery twice and the hard drive once. I know there must be a simple solution out there somewhere.

I have Iphone se second generation, High Sierra, MacBook Pro (Retina, 15-inch, Mid 2014), Itunes 12.8.3 and since update to ios 17.1 Itunes no longer sees the iphone when it's connected.

I would really appreciate any support possible please. I had backed up the iphone to the computer before going to ios 17.1 but as it's not recognised by Itunes I would not be able to restore to latest backup.

I updated the ios via iphone itself because the download to itunes did not work.

Thank you.

Hello. I have the same problem. I bought an iPhone 14 Pro, it came with iOS 16.7.1. I have a MBP 2011 latest series, iTunes DOES NOT recognize the phone! The same software notice appeared and ends by saying that this software is no longer available!!

In other words, Apple cut off communication between my Mac and the new phone WITHOUT prior notice! I have been punished for my purchase!... (I had iPhone 5; 5S; 2 x SE; 3 iPods; 1 iPad, and now the extraordinary 14Pro..., I consider myself an excellent customer and admirer of the Apple brand).

I can't even imagine updating to iOS 17!!, I'm sorry because I'm interested in the update to the camera, very important!

Something incredible!!, I have a PC at work with two OS: Windows 7 and Windows 10. In both operations I use iTunes.

iTunes on Windows 7 (2009 - older than EL Capitan!!!), PERFECTLY recognizes my 14Pro with 16.7.1!!!!.

Gentlemen of Apple, please, as loyal customers we need an URGENT solution to this problem! Our computers are MAC, your computers!! and NOT PC!!!.

Same problem here. Clearly a bug, as High Sierra is listed in the OSes that are compatible with iOS 17, and an update is proposed (but fails). Ironically, Windows 7 (released in 2009...) users can get iTunes 12.9 and hence can connect a iOS 17 device.

Thanks for your response. I already have the last and latest version of iTunes - 12.8.3.1 (tried reinstalling too) and I'm not prepared to try re-installing High Sierra as some folks are doing. It's a software thing for sure since Photos app does recognize the phone.

Yes, its totally messed up. But as I understand it, there isn't any update for itunes to solve this problem yet? Or is there an update which is not possible to get?? Do we just wait until apple responds?

Annoyingly, its still possible to do everything else with Sierra and iOS`7. Photo's still works fine for example. iTunes is big annoyance for me. Transfering music files is no big deal from a performance point of view, so don't see why they couldn't maintain that for iOS17 with any version of iTunes.

Hi. Running high sierra, and iOS 17 on phone and cannot due to "network failure" update iTunes past 12.8.3.1. so after updating my phone to new iOS, can no longer recognize my phone in iTunes in order to back up to computer. Since high sierra is still supposed to be able to interact with phones running iOS 17, should I assume that apple still needs to write a patch?

Hi, Thank you for your answer.

If you have access to the Wi-Fi option it is because the iPhone is already appearing in iTunes. I don't have that option visible because the iPhone is not recognized, it only opens Photo.

What Apple is doing is a huge shame. They don't care about anything the user may have for files. I have 1100 CDs inside the phone in addition to what I bought on iTunes. Apple does NOT have any right to block my access to MY MUSIC and synchronization with my computer (I bought a phone from them for U$A1500!!. The value of the Apple company is thanks to its customers: US). The BIGGEST shame is that with the WINDOWS 7 system (WELL BEFORE EL CAPTAIN), the iPhone is recognized perfectly.

APPLE IS TELLING US: BUY WINDOWS FROM MICROSOFT!!!

I have been frustrated by this for awhile and your post inspired me to try it again. I am certain I followed the directions previously, so I wasn't hopeful. Well low and behold, I retraced the steps and it was a Christmas miracle. The phone is connected to iTunes. Thanks for sharing your success.

Windows 7, where iOS 17 works perfectly, is from 2009!! and it is: Windows!!

How does iOS 17 not work in El Capitan from 2015!! this is: Apple!!!!?

That is nonsense with our loyalty to Apple.

I transferred the iTunes Folder to Windows and my synchronization works perfectly with Microsoft!!!!...

Will Apple work in partnership with Microsoft?.... If Steve Jobs were there, he surely wouldn't like this...

Apple must RESPECT the customer and be considerate of all the information that we have dependent on our Mac and iPhone EQUIPMENT - designed by them. I have hundreds of CDs that I paid for and they are digitized, in addition to iTunes purchases, ALL blocked by Apple. Any update must give priority to the content on these machines!!! (The same thing happened to me with Final Cut Pro! When I updated Mountain Lion for El Capitan, I can never continue working on the movies I was creating! TOTAL disrespect... If I need to work on or open a file created in Word with Window XP (2001), I can do it perfectly with Windows 10!!!, the Document is the IMPORTANT thing!!).

What is this expensive chipset for? To update a system or to serve and "improve" our daily lives?

Gentlemen of Apple, the REAL VALUES are wrong in your updates.

I cannot download Xcode. I do not have a developer account and refuse to pay for one.

I’ve spent hours upon hours troubleshooting this stuff. It shouldn’t be this rigorous. If the technical specs say iOS 17 works with High Sierra 10.13 through Mojave 10.14.6 using iTunes 12.8 or later then it should work.

Users shouldn’t have to troubleshoot this on their own.

I’ve been on the phone with Apple support and in the store. They’re all lost.

The solution is actually so simple that it is highly irritating to see that Apple does absolutly nothing to fix the bug. I guess that all the developer are busy introducing new emojis in the next updates...

I just don’t get why I’m stuck in a login loop. I’m putting my correct Apple ID and password in cause it kicks the 6 digit two-factor authentication to my phone. Input into the MacBook, next screen asks if I want to Trust and I say yes. Then it puts me back in log in screen.

I can only log into Apple from my phone and iTunes app on MacBook. It’s infuriating.

It feels like I’m being forced into upgrading my Mac when there seems to be a solution out there that I’m being blocked from attempting myself.