Is iOS 17 compatible with itunes 12.8.2.3 under macOS Sierra 10.12.6?

That's great news! What version of iTunes did you end up with? I'm on High Sierra 10.13.6, with iTunes 12.8.3.1, but still with no connection between my iPhone XS on iOS 17.1 and iTunes. I reinstalled High Sierra today, which now allows my to download photos again through the Photos app and Image Capture (didn't work yesterday). When I reinstalled High Sierra, iTunes wouldn't even give me the pop-up about needing a software update to connect to the iPhone. I reinstalled iTunes 12.8.3.1, and now it gives me the pop-up, which still fails with a network problem. Sigh. I'm on a late 2009 27" iMac, which has been quite problem free until now.

I ended up with High Sierra 10.13.6, with iTunes 12.8.3.1 too, after installing all of the available software updates from the App Store. So it seems we’re running the same software.

The only things different are the hardware, namely my aging MacBook Pro mid 2012 and an iPhone 13.

But I can’t see how that would affect you differently? Surely it’s a software issue? This is the problem with technology isn’t it? So many variables always.

Hope you get it working anyway!

I have Iphone se second generation, High Sierra, MacBook Pro (Retina, 15-inch, Mid 2014), Itunes 12.8.3 and since update to ios 17.1 Itunes no longer sees the iphone when it's connected.

I would really appreciate any support possible please. I had backed up the iphone to the computer before going to ios 17.1 but as it's not recognised by Itunes I would not be able to restore to latest backup.

I updated the ios via iphone itself because the download to itunes did not work.

Thank you.

Hello. I have the same problem. I bought an iPhone 14 Pro, it came with iOS 16.7.1. I have a MBP 2011 latest series, iTunes DOES NOT recognize the phone! The same software notice appeared and ends by saying that this software is no longer available!!

In other words, Apple cut off communication between my Mac and the new phone WITHOUT prior notice! I have been punished for my purchase!... (I had iPhone 5; 5S; 2 x SE; 3 iPods; 1 iPad, and now the extraordinary 14Pro..., I consider myself an excellent customer and admirer of the Apple brand).

I can't even imagine updating to iOS 17!!, I'm sorry because I'm interested in the update to the camera, very important!

Something incredible!!, I have a PC at work with two OS: Windows 7 and Windows 10. In both operations I use iTunes.

iTunes on Windows 7 (2009 - older than EL Capitan!!!), PERFECTLY recognizes my 14Pro with 16.7.1!!!!.

Gentlemen of Apple, please, as loyal customers we need an URGENT solution to this problem! Our computers are MAC, your computers!! and NOT PC!!!.

Same problem here. Clearly a bug, as High Sierra is listed in the OSes that are compatible with iOS 17, and an update is proposed (but fails). Ironically, Windows 7 (released in 2009...) users can get iTunes 12.9 and hence can connect a iOS 17 device.

I have had the same problem, found one solution, and am suggesting a second solution. The solution I used was to do a clean install of High Sierra on my 2009 iMac, connect my iPhone 15 running iOS 17, download (successfully) the update to iTunes, then restore my iMac from backups. Ugly, but it worked. Still cleaning up a few things. I was inspired by someone else in this discussion that found when they did a clean install of High Sierra to a USB, they were able to download the update. I tried the same thing and found it worked, so I thought I would do that on my SSD.

My theory is that if I had simply copied the updated iTunes app from the clean install on the USB stick to my existing SSD, I could have saved all the trouble in wiping and restoring my SSD. It appears that the only thing the download does for iOS 17 is to update the iTunes app, so I wish I would have tried that. I hope someone else can give that a try and post if it works! And save themselves a lot of trouble.

It's not just the latest iTunes (12.8.3.1), but that version updated with the special download for iOS 17. Before the clean install, whenever I connected my iPhone, I would get the window saying that a download was needed to connect to that iPhone, which of course would never succeed ("network problem"). Once I was able to update iTunes after the clean install on the USB, I'm thinking that updated iTunes app file could just be copied over to an existing High Sierra installation and then iTunes should work. I think before I updated iTunes I could still see the iPhone in Photos, though, and definitely after the clean install. I'm thinking the clean install was not required in my case for the connection to Photos to work.

I'm having this problem too. How frustrating!!

Imac mid 2010 - High Sierra 10.13.6 - Itunes 12.8.3.1

Iphone 11 Pro - IOS 17.0.1

I found this thread which looks like it solves the problem, but it seems too advanced for me really!

Maybe someone else can make use of it:

Link: https://apple.stackexchange.com/questions/461301/mac-os-10-13-6-and-newer-mobile-devices-not-working-with-itunes-12-8-3-1-mobiled

Yes, its totally messed up. But as I understand it, there isn't any update for itunes to solve this problem yet? Or is there an update which is not possible to get?? Do we just wait until apple responds?

Solved for me - I followed the instructions from this thread: https://apple.stackexchange.com/questions/461301/mac-os-10-13-6-and-newer-mobile-devices-not-working-with-itunes-12-8-3-1-mobiled

I just did as the OP describes and now it works. Itunes recognizes my Iphone 11pro IOS 17.

The process seems a bit intimidating but is actually very simple, I'm not familiar with computer language like this but its very easy. I had to restart Itunes after the process

Imac mid 2010 - High Sierra 10.13.6 - Itunes 12.8.3.1

Iphone 11 Pro - IOS 17.0.1

Hope it can help others.

Annoyingly, its still possible to do everything else with Sierra and iOS`7. Photo's still works fine for example. iTunes is big annoyance for me. Transfering music files is no big deal from a performance point of view, so don't see why they couldn't maintain that for iOS17 with any version of iTunes.

I’m sure it wasn’t a performance issue. Maybe a toolset one, or maybe they just didn’t want to be bothered to develop and test updates for El Capitan and Sierra.

For what it’s worth, I believe that any Mac that can run Sierra can also run High Sierra. Which might offer one possible path forward.

The only workaround I found was to upload the songs from the Mac Itunes Library onto the iCloud Drive as MP3 files, and then download them back on the iPhone.

It sucks because you do not have a player to collate them or shuffle them, but it's a way to move your songs (stuck on your Mac) on your new phone.

to my understanding 12.8.x.x iTunes on your Mac does not work with IOS17. I was able however to sync by uploading my library to ITunes Match ($24.99/yr) then sync my music library on my phone with ITunes Match and download manually all my songs from the iTunes synced library on my phone.

in short: upload your music to iTunes Match and download it back to your phone (and download) via wi-Fi (since iTunes Match will be basically on iCloud)

Hi. Running high sierra, and iOS 17 on phone and cannot due to "network failure" update iTunes past 12.8.3.1. so after updating my phone to new iOS, can no longer recognize my phone in iTunes in order to back up to computer. Since high sierra is still supposed to be able to interact with phones running iOS 17, should I assume that apple still needs to write a patch?