Is iOS 17 compatible with itunes 12.8.2.3 under macOS Sierra 10.12.6?

macOS Sierra 10.12.6 iMac 27” Late 2014 iTunes 12.8.2.3


iPhone 11Pro IOS 17.0.2


iPhone charges attached to iMac and iPhone also works properly with Photos on my iMac.


iTunes does not show the iPhone connected to my iMac. (But iTunes worked with iOS 16.7)


Posted on Sep 25, 2023 6:45 AM

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Posted on Dec 5, 2023 2:24 PM

https://apple.stackexchange.com/questions/461301/mac-os-10-13-6-and-newer-mobile-devices-not-working-with-itunes-12-8-3-1-mobiled/


i followed the instructions on this post. iphone 12 mini on ios 17, and my early 2013 retina macbook pro on high sierra.


i downloaded a few of the xcode 15 betas. i'm not even sure which one i opened, there's 15 beta 2, 15.1 beta 2, 15.1 beta 3. i wonder if the non beta would also work.


i unzipped it, went to show package contents, and followed to:


xcode-beta.app/Contents/Resources/Packages/MobileDevice.pkg


and ran that package, as the above instructions stated.


i quit itunes, unplugged the phone, reopened itunes, plugged the phone in, and now it's there.


83 replies

Jan 28, 2024 2:55 PM in response to AJHCPA

I have gone throught the Xcode solution, and it worked perfectly (High Sierra here, and downloaded Xcode 15.2). For those who can't download Xcode for whatever reason (but I have had no problem with that), I've uploaded the package to run (MobileDevice.pkg) on my personal server (the problem is, you have to trust me that it's the genuine file):


[Edited by Moderator]


Oct 5, 2023 7:09 AM in response to TC2301

I wish there was a way to find the answer to your question and similar questions. Instead,people want to scold you for running old software. Many of us have valid reasons for using older software (I keep a High Sierra machine specifically for iTunes and and older version of Numbers; I have a newer laptop that has Music since iTunes isn't supported and I detest the newer Numbers UI that pretends its a phone).


I'll have to assume that iTunes 12 and iOS 17 aren't compatable, sadly.

Nov 27, 2023 10:32 AM in response to TC2301

I'm having this problem too. How frustrating!!

Imac mid 2010 - High Sierra 10.13.6 - Itunes 12.8.3.1

Iphone 11 Pro - IOS 17.0.1


I found this thread which looks like it solves the problem, but it seems too advanced for me really!

Maybe someone else can make use of it:


Link: https://apple.stackexchange.com/questions/461301/mac-os-10-13-6-and-newer-mobile-devices-not-working-with-itunes-12-8-3-1-mobiled


Nov 27, 2023 2:13 PM in response to Jakojako87

Jakojako87 wrote:

I'm having this problem too. How frustrating!!
Imac mid 2010 - High Sierra 10.13.6 - Itunes 12.8.3.1
Iphone 11 Pro - IOS 17.0.1

I found this thread which looks like it solves the problem, but it seems too advanced for me really!
Maybe someone else can make use of it:

Link: https://apple.stackexchange.com/questions/461301/mac-os-10-13-6-and-newer-mobile-devices-not-working-with-itunes-12-8-3-1-mobiled


You shouldn't have to do anything that complicated.


Apple should post updated versions of iTunes for Macs and for Windows at the download pages off of the https://www.apple.com/itunes/ site right away.


Apple should also document the requirements to manage each version of iOS – not indirectly, on Technical Specifications pages for new iPhones (though that information should be there, too), but in any reasonable place where people are likely to need it, and to look for it.


It's insane that people are having to try to "read the tea leaves" to figure out what's supported, what isn't, and how to make what IS supported, actually work.


P. S. – I wouldn't bother with the workaround in that StackExchange thread. Trying to get the update to iTunes, even if you have to pull out your hair to do it, seems a LOT easier.

Nov 28, 2023 11:10 PM in response to Servant of Cats

It looks like Apple has updated the Technical Specifications for the iPhone-15-family phones.


If I remember correctly, when Apple first published those specifications, they said that on High Sierra or Mojave, you needed iTunes 12.9. There was no 12.9 at the https://www.apple.com/iTunes site.


Now the specifications say 12.8, suggesting that the 12.9 was an error. Perhaps that's the version that's built into Mojave, and whoever wrote the initial specifications didn't realize that the version for High Sierra was different.


In any case, now that the specifications refer to a version that is readily available, and there are reports (here) that (under some circumstances, anyway) iTunes will update itself to handle iOS-17-based phones, maybe things are starting to look up a bit.

Dec 26, 2023 8:58 AM in response to LPC-HE

Yes I can connect my iPhone to iTunes via Wi-Fi because the Wi-Fi option was already activated before I upgraded my iPhone to iOS17.

I don't know where this setting is stored but if there was the possibility of enabling it, it would solve the problem and I hope that Apple does not have the bad idea of disabling Wi-Fi synchronization with Sierra in a next version of iOS17.

Oct 31, 2023 11:50 PM in response to TC2301

Would be great if someone can give a definitive answer to this. Not just speculation about 'old software'. There is no way i would upgraded my phone to 17 if I knew it was going break my link with my iMac running itunes 12.8.2.3

I'm currently unable to change my music, create a back-up on my iMac, etc.

From what I have read, its not possible to step back from 17 now either. I really hope this is not the case. How do I get back to 16?

Nov 4, 2023 8:30 PM in response to liquidchild00

That's great news! What version of iTunes did you end up with? I'm on High Sierra 10.13.6, with iTunes 12.8.3.1, but still with no connection between my iPhone XS on iOS 17.1 and iTunes. I reinstalled High Sierra today, which now allows my to download photos again through the Photos app and Image Capture (didn't work yesterday). When I reinstalled High Sierra, iTunes wouldn't even give me the pop-up about needing a software update to connect to the iPhone. I reinstalled iTunes 12.8.3.1, and now it gives me the pop-up, which still fails with a network problem. Sigh. I'm on a late 2009 27" iMac, which has been quite problem free until now.

Nov 5, 2023 1:17 AM in response to iltb2000

I ended up with High Sierra 10.13.6, with iTunes 12.8.3.1 too, after installing all of the available software updates from the App Store. So it seems we’re running the same software.

The only things different are the hardware, namely my aging MacBook Pro mid 2012 and an iPhone 13.

But I can’t see how that would affect you differently? Surely it’s a software issue? This is the problem with technology isn’t it? So many variables always.

Hope you get it working anyway!

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Is iOS 17 compatible with itunes 12.8.2.3 under macOS Sierra 10.12.6?

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