airpods wont connect to iphone 15 pro

I have airpods pro gen 1 that i have had for about 2 weeks, i got my first iphone (15 pro) and everytine i try to connect them it shows "connection failed" I have been able to pair them to older iphones such as 12 and 14. I also tried to connect them to ny brothers iphone 15 pro and it said the same thing. Any ideas???

iPhone 15 Pro, iOS 17

Posted on Sep 25, 2023 8:10 AM

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Posted on Nov 8, 2023 1:13 AM

Got the same issue. Just bought the fresh 15 pro max and it won't connect to my airpods pro 2. "connection failed" over and over. the buds are easily connectable to the older iphone models. idk why, that's sad

60 replies

Nov 29, 2023 3:29 AM in response to willh21

I had this same issue. One fix for me was resetting my network settings. You go to settings then general and go all the way down to transfer or reset IPhone. Click that and then hit reset. A few options will pop up and then hit the “reset network settings”. It will reset and then turn back on the phone and mine worked after that. Hope this helps.

Oct 26, 2023 8:35 AM in response to willh21

***ATTENTION EVERYONE****


I had a rude awakening this morning at the apple store. My Airpods 3rd Gen would not connect to my iPhone 15 Pro Max. I went to the apple store and they informed me that the Airpods I had were fake, and they were a good fake (with a serial number and everything, I had them for 2 months and had no idea they were fake until now). I bought them on eBay. IF YOUR AIRPODS WILL NOT CONNECT TO IPHONE 15, THERE IS A GOOD CHANCE YOUR AIRPODS ARE FAKE. That being said, I went and bought an authentic pair of Airpods from Verizon, and guess what... They pair instantly on my iPhone 15 Pro Max and work perfectly fine now. Might want to go to an Apple Store and they will verify if your Airpods are actually real.

Sep 30, 2023 5:24 AM in response to willh21

Hello willh21,


Thank you for reaching out in Apple Support Communities. There are steps available that can help connect a set of AirPods when they're unable to connect to your iPhone. Our recommendation is for you to follow these helpful steps:


If you can't connect to your iPhone or iPad
1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid.
6. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
AirPods charging cases
7. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone or iPad.
8. Follow the steps on the screen of your iPhone or iPad.
9. If you still can't connect, reset your AirPods or contact Apple Support.

Following these steps may help and is outlined in this article: If your AirPods or AirPods Pro won't connect - Apple Support


Kind regards.


Nov 6, 2023 8:00 PM in response to willh21

Me too, iPhone 15 pro connected to old AirPod pros for first 4 weeks or so, last week they stopped connecting, doesn’t even pop up as device in Bluetooth - says ‘accessory’ and pairing times out. Fully charged AirPods, reset, held down button to pair, nope nothing. Would be great if Apple can explain the problem? And why now, was fine for first 4 weeks of new iPhone 15 pro. Thanks

Oct 26, 2023 5:25 PM in response to willh21

There is some merit to the 'FAKE AIRPOD' theory. I purchased my 2nd-gen AirPods from Kogan.com, and they were sold as refurbished. I had been using these AirPods with my iPhone 12 Pro Max until I upgraded to the iPhone 15 Pro Max. Interestingly, I was able to pair my old Gen 1 AirPods, which were purchased directly from Apple a while ago, with the iPhone 15.


I did notice that, despite these 'refurb' AirPods connecting to the iPhone 12, there is no option for a firmware update. When I reset and re-pair them, it says 'Not your Airpods' on the pairing screen. In theory, this suggests that they might belong to someone else who needs to remove them from their 'Find My.' However, these 'refurb' AirPods can still pair with any other phone as it should ie when a friend connects their Airpod to your phone, except it would not connect the iPhone 15.


By the way, I have three of these refurbished AirPods from Kogan, and all three exhibit the same behavior. So, it's not just a random case where someone has locked them to their 'Find My.'


Can anyone else who's experiencing the same issue confirm if they see the message 'Not your Airpods' on the pairing screen? To see this message, you'll need to reset the AirPods, remove them from your other devices, and attempt to pair them again.


In any case, this situation doesn't explain why these 'refurb' or 'fake' AirPods can connect to all iPhones except the iPhone 15, while even inexpensive, no-name $10 Bluetooth earpods can pair with the iPhone 15.

airpods wont connect to iphone 15 pro

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