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105 points

Mac Mail Crashing when Send

I am trying to troubleshoot my Mail app which has been working fine. I am having issues getting some emails so I started testing and sent from one of my emails to another. There was no SENT emails although it showed the email was sent. Turned off the delay send (10 seconds which I have had on for months) and now when I try to do the send from Mail app from one email to another the app crashes. Have tried deleting PLIST and APPLICATION STATE to no avail. My emails are gmail and POP. The only thing I have changed in the system is to remove the send delay and, while I was troubleshooting I updated one dot release to 13.6.

I have found, in the past, that corrupted emails, generally spam, in the gmail webmail, has stopped me from receiving emails to the Mail client. However, this isn't that problem as I am sending from the client and having the app blow up.

OS: Ventura 13.6

Mail: Version 16.0 (3731.700.6)

MORE: I tried sending to someone else, rather than my emails and also crashed. After log files pop up I close (have sent several to Apple) and then reload the Mail app, It comes up can't send with the normal options. However, the email that can't send is absolutely blank. Additionally, the OUTBOX, which is never showing unless something is stuck in it, is showing but it is empty.

MacBook Pro (2017 – 2020)

Posted on Sep 25, 2023 12:12 PM

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25 replies

buzzoff13 Author

Level 1

105 points

Sep 28, 2023 9:49 AM in response to Scott Ryder

Thanks, Scott. I do have to call back since the OS reinstall didn't help. My gut feeling, however, is it is local, on my machine. It is almost like something is corrupted but the OS reinstall should have resolved if this is the case. The reason I think it is local as Mail.app crashes right after I hit send, if there is no delay configured. When Delay is configured it acts like mail was sent but nothing ever to the Sent box.

How do I get to Tier 2? Is it just a request when I call in with my case #?

buzzoff13 Author

Level 1

105 points

Sep 28, 2023 4:14 PM in response to Scott Ryder

Actually think I mentioned replies work in one of my earlier posts. What did they fix on their side? I guess it wasn't a global fix as I have to think more people are having this problem. I have also sent log files, multiple times and once again during my call with Apple tech. I will f/u once I get a chance to call them again, hopefully this weekend.

Sep 28, 2023 5:56 PM in response to buzzoff13

Unfortunately, they didn't tell me they fixed anything, but given my experiences in the past, you often don't get confirmation, it just starts working. They may not even have done anything actively, my account may have just inadvertently moved to a different server that's working, which may explain why yours isn't yet. Thanks for the updates, good luck!

buzzoff13 Author

Level 1

105 points

Oct 1, 2023 6:45 AM in response to Scott Ryder

Scott, I was going to call today but tested again prior to calling. You must have been the catalyst for Apple to fix the problem. I did test emails to myself using the delay and also turning it off. Both emails worked properly so I am just going to monitor at this time. Appreciate your help and if still have issues I will return here and post.

ehpizz

Level 1

8 points

Nov 14, 2023 12:34 PM in response to buzzoff13

Thanks- I did a couple things this morning and it resolved for about 3 hours (the ability to send without crashing) and now problem is back. The sent emails never showed up in sent but the recipient did receive them. SUPER annoying!

buzzoff13 Author

Level 1

105 points

Jan 2, 2024 8:04 AM in response to buzzoff13

Today the problem raised its ugly head again and sending emails is crashing Mail w/o any site of the email that I try to send. Problem is the same as my original post at the top of this thread however I am on these versions:

OS: Ventura 13.6.3 (was 13.0)

Mail: Version 16.0 (3731.700.6) - same rev level as before

Also, I made a change in Terminal to always show attachments as icons rather than inline and when the Mail app crashed I had to reapply the Terminal command (defaults write com.apple.mail DisableInlineAttachmentViewing -bool yes). Why when app crashes it goes back to default setting for attachments?

Previous issues were deemed server side issue.

130687

Level 1

8 points

Apr 30, 2024 11:35 AM in response to buzzoff13

Hi all,

please help me i have multipule email accounts in the imac email app. non will send it just crashes each time. the email is not anywhere to be seen afterwards, not in outbox, draft or sent just gone to heaven with no trace. but i can receive email on all accounts no problems.

Spent an hour with BT and 3 hours with apple tech person today. never had problems with apple's in the last 20 years i had them but this is also happening on my macbookpro

Andy

buzzoff13 Author

Level 1

105 points

Sep 25, 2023 1:48 PM in response to buzzoff13

Picture showing OUTBOX which shouldn't be in view. There is nothing in the Outbox.

buzzoff13 Author

Level 1

105 points

Sep 28, 2023 10:50 AM in response to Scott Ryder

Great info, Scott, thanks again! I will do so. It happened so fast I didn't think the app had time to do any handshaking. Appreciate the info so I can escalate and hopefully resolve quickly.

Oct 1, 2023 8:10 AM in response to buzzoff13

Awesome, that's great to hear. I hate when they make end users jump through hoops when the issue is well beyond their computer and devices, but they are getting better

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Mac Mail Crashing when Send