Mac Mail Crashing when Send

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105 points

Mac Mail Crashing when Send

I am trying to troubleshoot my Mail app which has been working fine. I am having issues getting some emails so I started testing and sent from one of my emails to another. There was no SENT emails although it showed the email was sent. Turned off the delay send (10 seconds which I have had on for months) and now when I try to do the send from Mail app from one email to another the app crashes. Have tried deleting PLIST and APPLICATION STATE to no avail. My emails are gmail and POP. The only thing I have changed in the system is to remove the send delay and, while I was troubleshooting I updated one dot release to 13.6.

I have found, in the past, that corrupted emails, generally spam, in the gmail webmail, has stopped me from receiving emails to the Mail client. However, this isn't that problem as I am sending from the client and having the app blow up.

OS: Ventura 13.6

Mail: Version 16.0 (3731.700.6)

MORE: I tried sending to someone else, rather than my emails and also crashed. After log files pop up I close (have sent several to Apple) and then reload the Mail app, It comes up can't send with the normal options. However, the email that can't send is absolutely blank. Additionally, the OUTBOX, which is never showing unless something is stuck in it, is showing but it is empty.

MacBook Pro (2017 – 2020)

Posted on Sep 25, 2023 12:12 PM

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Answer 1

Old Toad

Level 10

215,520 points

Apr 30, 2024 11:43 AM in response to buzzoff13

Download and run the free version of Etrecheck.

Copy the report

and use the Additional Text button to paste the report in your reply.

Then we can examine the report and see if we can determine the cause of the problem.

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Answer 2

130687

Level 1

8 points

Apr 30, 2024 11:35 AM in response to buzzoff13

Hi all,

please help me i have multipule email accounts in the imac email app. non will send it just crashes each time. the email is not anywhere to be seen afterwards, not in outbox, draft or sent just gone to heaven with no trace. but i can receive email on all accounts no problems.

Spent an hour with BT and 3 hours with apple tech person today. never had problems with apple's in the last 20 years i had them but this is also happening on my macbookpro

Andy

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Answer 3

buzzoff13 Author

Level 1

105 points

Apr 9, 2024 7:56 AM in response to buzzoff13

This happened again to me when I upgraded from Ventura 13.6.4 to 13.6.6. Send Delay on would indicate sending email but nothing sent, nothing in sent box. Turn of Send Delay and repeat process would crash Mail. After talking extensively with senior tech support (and them with engineering) and providing all sorts of log files and data, Apple came back stating they will have this fixed in the next dot release for Sonoma. I went ahead and updated to Sonoma and now waiting for the next dot release.

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Answer 4

buzzoff13 Author

Level 1

105 points

Jan 2, 2024 8:04 AM in response to buzzoff13

Today the problem raised its ugly head again and sending emails is crashing Mail w/o any site of the email that I try to send. Problem is the same as my original post at the top of this thread however I am on these versions:

OS: Ventura 13.6.3 (was 13.0)

Mail: Version 16.0 (3731.700.6) - same rev level as before

Also, I made a change in Terminal to always show attachments as icons rather than inline and when the Mail app crashed I had to reapply the Terminal command (defaults write com.apple.mail DisableInlineAttachmentViewing -bool yes). Why when app crashes it goes back to default setting for attachments?

Previous issues were deemed server side issue.

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Answer 5

buzzoff13 Author

Level 1

105 points

Nov 14, 2023 1:01 PM in response to ehpizz

Frustrating is right!!! I spent several days troubleshooting before I got Scott's response. Apple even had me rebuild the OS which was a total waste of time. Anyway, as Scott suggested, I would call and ask for Tier 2 support. I haven't had any problem since it was fixed but we never found out what the "server side" issue was. Strangely, some emails went through and some didn't. The ones that didn't were not even in the Outbox. Good luck and let us know the results.

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Answer 6

ehpizz

Level 1

8 points

Nov 14, 2023 12:34 PM in response to buzzoff13

Thanks- I did a couple things this morning and it resolved for about 3 hours (the ability to send without crashing) and now problem is back. The sent emails never showed up in sent but the recipient did receive them. SUPER annoying!

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Answer 7

buzzoff13 Author

Level 1

105 points

Nov 14, 2023 12:07 PM in response to ehpizz

ehpizz, read the posts from Scott Ryder in this thread. It appears it was a server side issue but Scott Ryder recommended calling and asking for a Senior Tech if it continued. Shortly after Apple resolved the issue with Scott Ryder my issue disappeared and I haven't seen since. I am on 13.6.1 as well and haven't had a problem since Oct 1st.

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Answer 8

ehpizz

Level 1

8 points

Nov 14, 2023 5:14 AM in response to buzzoff13

This just started happening to me last night after the 13.6.1 update. Using Mac.com email account, email "swoosh" sound is heard but email never shows up in sent folder and recipient doesn't receive. Have tried multiple tests. Then app crashes. This morning I turned off the "delay send" option in settings and now the mail app just crashes when I hit send. Then the server connection error comes up. I'm so frustrated!

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Answer 9

Oct 1, 2023 8:10 AM in response to buzzoff13

Awesome, that's great to hear. I hate when they make end users jump through hoops when the issue is well beyond their computer and devices, but they are getting better

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Answer 10

buzzoff13 Author

Level 1

105 points

Oct 1, 2023 6:45 AM in response to Scott Ryder

Scott, I was going to call today but tested again prior to calling. You must have been the catalyst for Apple to fix the problem. I did test emails to myself using the delay and also turning it off. Both emails worked properly so I am just going to monitor at this time. Appreciate your help and if still have issues I will return here and post.

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Answer 11

Sep 28, 2023 5:56 PM in response to buzzoff13

Unfortunately, they didn't tell me they fixed anything, but given my experiences in the past, you often don't get confirmation, it just starts working. They may not even have done anything actively, my account may have just inadvertently moved to a different server that's working, which may explain why yours isn't yet. Thanks for the updates, good luck!

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Answer 12

buzzoff13 Author

Level 1

105 points

Sep 28, 2023 4:14 PM in response to Scott Ryder

Actually think I mentioned replies work in one of my earlier posts. What did they fix on their side? I guess it wasn't a global fix as I have to think more people are having this problem. I have also sent log files, multiple times and once again during my call with Apple tech. I will f/u once I get a chance to call them again, hopefully this weekend.

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Answer 13

Sep 28, 2023 12:30 PM in response to buzzoff13

my pleasure, hope it helps. Also, as you've noticed, replies don't fail, so if you do a reply, clear out the content, you can send with no issue

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Answer 14

buzzoff13 Author

Level 1

105 points

Sep 28, 2023 10:50 AM in response to Scott Ryder

Great info, Scott, thanks again! I will do so. It happened so fast I didn't think the app had time to do any handshaking. Appreciate the info so I can escalate and hopefully resolve quickly.

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Answer 15

Sep 28, 2023 10:10 AM in response to buzzoff13

Tell them you want to speak to a senior advisor. This is the exact same thing that happened to me on multiple computers and user profiles. I had another family member with the same issues as well. This is definitely a server side issue. It's crashing on send cause it's getting bad info from the server during the process which causes the app to shutdown. Feel free to have them reference my case which has video documenting the behavior and they also collected troubleshooting logs for the engineers. case 102079306598

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Mac Mail Crashing when Send

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