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Missing files in iPad's Files App

I can't access my recently opened files after I updated my iPad to ios 17.1. Those files appear in my "Recents" but can't be opened. I haven't deleted them too. How to fix this bug? I have my notes there and does not have other copy.

Posted on Sep 26, 2023 2:51 AM

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Posted on Jan 19, 2024 5:23 AM

WHAT IS GOING ON, READ ALL THE COMMENTS AND NO ONE HAS FOUND A WAY AROUND THIS CLEARLY UNFORTUNATE APP ERROR? ARE WE SUPPOSED TO JUST CALMLY ACCEPT OUR FILES ARE GONE FOREVER? MY FILES SHOW WHEN I GO TO RECENT BUT THEY'RE UNCLICKABLE SO ARE THEY HANGING IN THERE OR SOMETHING? SOMEBODY ACTUALLY HELP FIX THIS!!!

82 replies

Aug 29, 2024 2:46 AM in response to _gemeaux

All my files that I had used my Apple Pencil on has vanished overnight. T_T After seeing these comments I have no more hopes left. I searched everywhere, even on my iCloud, but 3 months worth of notes are gone forever! I feel devastated. Why has apple not sorted this out yet? Does this happen in the books app as well? I am scared now, since I have notes in there too.

Sep 26, 2023 3:28 AM in response to _gemeaux

Having myself updated to iPadOS17, I've not seen or been able to replicate your issue. As such, you may have been unlucky and have suffered a glitch specific to your iPad.


Your next step is to remove and reinstall the Pages App. Assuming that you wish to keep your documents, don't delete the Pages App; instead, you'll need to offload the Pages App. Offloading deletes just the App - and preserves the associated App data/documents.


Before proceeding, as a precaution, ensure that you have a current iCloud or iTunes backup of your iPad:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are confident that your backup has been created or refreshed, you can offload Pages:

Settings > General > iPad Storage -


Scroll down the list of installed Apps to find Pages - tap - then select Offload App.


Next, perform a restart of your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



After restarting your iPad, you can reinstall the Pages App from the App Store:

https://apps.apple.com/app/pages/id361309726

Jan 24, 2024 9:55 AM in response to _gemeaux

I will just add I encountered same error on my ipad (6th gen, probably on IOS17 but it could be also 16th). Today my friend lost her PDF files on AIR 2nd gen, ios 17, from one folder (they are not in deleted files, recent as well). We also see it tries to sync something but never completing.

There is one thing in common, we all used pdf with our own annotation. Never seen anything like this for not annotated pdf.

Missing files in iPad's Files App

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