Missing files in iPad's Files App

I can't access my recently opened files after I updated my iPad to ios 17.1. Those files appear in my "Recents" but can't be opened. I haven't deleted them too. How to fix this bug? I have my notes there and does not have other copy.

Posted on Sep 26, 2023 2:51 AM

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Posted on Apr 6, 2024 12:59 AM

Hey everyone! I spent hours with Apple Support and this is what worked for me:


  1. Download everything that you still have that isn’t deleted to another computer or upload it to google drive
  2. Go to settings and erase all data (trust in this) - make sure you download anything important beforehand
  3. When the iPad turns back on, sign into iCloud and it should give you the option to restore a backup of your iPad, something that can only be done after erasing all current data.
  4. it should give an option to restore back to a date when you had all the data.
  5. choose that option and wait until ALL the iCloud data is finished downloading to check.


Yes, I know it sounds counterintuitive but it was the only way to get my data back that was deleted. It restored me back to a backup where all my files were there.


hope this works for y’all!

82 replies

Feb 22, 2024 3:06 AM in response to _gemeaux

same thing happened to me. i’m a literature student and i literally write 24/7. suddenly today in the MIDDLE of a class, 40% of everything that i ever wrote just disappeared. to say that i was frustrated and literally broke down is still an understatement. after a lot of crying i got the files back by a miracle. i did many many many things so idk which one of them was the one that helped me get all of it back but god i was terrified

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Missing files in iPad's Files App

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