Passwords not working on new iPhone 15

My face ID is working but apps are still asking for passwords and my existing passwords are not working. New passwords are not being reset either.

MacBook Pro 15″, macOS 10.12

Posted on Sep 26, 2023 6:00 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 20, 2024 6:41 PM

I went to settings -> passwords -> password options under use passwords and passkeys from: select iCloud passwords & keychain.


somehow that was deselected when I upgraded my phone and I had to manually go in and select it.

48 replies

Oct 3, 2023 11:58 AM in response to kristine130

Hi kristine130,


To clarify, iCloud Keychain does autofill in the password, but the app or site won't take it? If you manually key in that same password, does it work then?


If you're not seeing passwords autofill at all, make sure that iCloud Keychain is enabled on your new iPhone:


Otherwise, let us know the additional details, and we'll follow up there.


Cheers!

Jan 20, 2024 6:22 AM in response to kristine130

I am having the same issue, although a bit tedious the workaround I have used of clicking on the field and then “Autofill” should appear, then “Passwords” and normally at the top is the password to the website I am trying to log into. You have to do it for both the user ID & password, but only thing that has saved me from resetting.

Sep 13, 2024 9:30 AM in response to SDosier

I switched to MS Edge.

On my phone’s password settings, under password options, I only click on the MS edge browser, and deactivate Keychain, Google, etc.

After adding a new password, I turn off and sync my phone to my laptop.

Also, delete any obsolete passwords. If a website has two or three passwords linked to it in Password Manager, it won’t automatically value when you sign on, and you’ll have to choose the correct one.

My bank account kept locking up, because my mom‘s old password(which I used when I handled her affairs) was also on file as an option.

Jan 19, 2024 5:24 AM in response to DerekM87

New iphone 15 pro Keychain enabled. My passwords are neither stored nor populating A big issue as I am completely beholden to Apple.

also i cannot sync my whatsapp Desktop and macbook as me to add device… a code i would simply take a photo of. New iphone says i cannot do this and to check network connections. Im connected I wont allow this even when i turn wifi off

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Passwords not working on new iPhone 15

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.