Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

after entering my payment method, asks to contact iTunes support. cannot download apps in app store

I try to download app in app store. I was asked to enter apple id (in settings removed this requirement), then asks to review my data, update payment method. after entering all details it says, that i need to contact iTunes support.

iPhone 14 Pro, iOS 17

Posted on Sep 26, 2023 12:03 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 27, 2023 1:49 AM

Then you should do as instructed and speak to Support to solve the issue.


World-wide Apple Support -

Contact Apple for support and service – Apple Support


M1 Mac mini, macOS 13.5.2;  Watch, series 7 GPS/cellular, watchOS 10.0.1; iPad Pro 2nd Gen, iPadOS 17.0.1; iPhone 12 Pro, iOS 17.0.1; TV 4th Gen, tvOS 17; HomePods, audioOS 17 and Airport Express w/ Airplay 2

2 replies
Question marked as Top-ranking reply

Sep 27, 2023 1:49 AM in response to vaidotas128

Then you should do as instructed and speak to Support to solve the issue.


World-wide Apple Support -

Contact Apple for support and service – Apple Support


M1 Mac mini, macOS 13.5.2;  Watch, series 7 GPS/cellular, watchOS 10.0.1; iPad Pro 2nd Gen, iPadOS 17.0.1; iPhone 12 Pro, iOS 17.0.1; TV 4th Gen, tvOS 17; HomePods, audioOS 17 and Airport Express w/ Airplay 2

Sep 26, 2023 3:23 PM in response to vaidotas128

Start here, please check ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.


2.

If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


3.

See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.
  • or if you use your Apple Account balance, you need to set your Apple Account balance as your default payment.


See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.

 

If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.



after entering my payment method, asks to contact iTunes support. cannot download apps in app store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.